Blackout drapes, free WiFi, bed sheets

Reviews of Red Roof Inn Tampa - Brandon

2 out of 5
Red Roof Inn Tampa - Brandon
10121 Horace Avenue, I-75 and SR-60, Exit #51, Tampa, FL

Reviews

5.0
Rating 10 - Excellent. 138 out of 1008 reviews" "
Rating 8 - Good. 128 out of 1008 reviews" "
Rating 6 - Okay. 154 out of 1008 reviews" "
Rating 4 - Poor. 170 out of 1008 reviews" "
Rating 2 - Terrible. 418 out of 1008 reviews" "

4.6/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 27, 2024
Hello Michael,I am pleased to have had you as our guest at our Red Roof Inn Tampa - Brandon. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Cyann

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Sheets were stained
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Cyann,Thank you for taking the time to tell us about your stay at the RED ROOF INN TAMPA - BRANDON. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the stained sheets. We are very sorry for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Samantha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
ROACHES!
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Samantha,I appreciate you sharing your feedback following your stay at the RED ROOF INN TAMPA - BRANDON. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

guillermo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most dirty place i ever see in my hole live. I paid 2 nights, after the first one i just ran away from that place.
Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 19, 2024
Dear Guillermo,I appreciate you sharing your feedback following your stay at the RED ROOF INN TAMPA - BRANDON. I was saddened to read that your stay fell short due to the lack of cleanliness. We are very sorry for your experience. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

James

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Mar 17, 2024
Dear James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tampa - Brandon. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of your room, resulting in your 2/5 score. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

Michael

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the most disgusting hotel, or more like a cheap motel I have ever seen. Room smelled like dirt/smoke. Squeaky beds which were more like prison cots pushed together. Filthy room and creepy/shady people all around. I decided no way I was staying here and ended up booking a different hotel instead, even when this was prepaid. Zero stars would have been too generous. AVOID AT ALL COSTS. ABSOLUTELY TERRIBLE!
Response from Kerry-Lee RediResponse Specialist on Mar 14, 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TAMPA - BRANDON. You indicated that you were unsatisfied with the unpleasant smell of the room, the squeaking bed, the lack of cleanliness and other concerns. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that we will try to prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for the feedback provided. All the best in your future travels.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Elvia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had human hairs in the beds, and dirt, blood stains.
Stayed 2 nights in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 13, 2024
Hi Elvia,Thank you for taking the time to write a review of your stay at the Red Roof Inn Tampa - Brandon. Please accept our most sincere apologies for the concerns you described regarding the room and hairs in the beds. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Warren

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
THE TOILET WOULD NOT FLUSH. THE FLOORS INSIDE AND OUT WERE FILTHY. THE PLACE BADLY NEEDED PAINTING. THE ONLY POSITIVE IS THE BEDS WERE NICE AND COMFORTABLE.
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Mar 5, 2024
Dear Warren,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa - Brandon. I was thrilled to see you enjoyed the comfortability of the nice beds. However, the situation you described regarding the toilet not flushing, the uncleanliness of the floors and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Bruce

Disliked: Staff & service, property conditions & facilities
Room was disgusting and dirty floors , sheets were filled with bed bugs
Stayed 3 nights in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Bruce, Thank you for taking the time to tell us about your experience at the RED ROOF INN TAMPA - BRANDON. I am sorry that your experience was less than ideal due to the uncleanliness and the bug filled sheets you indicated. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Virginia

Traveled with family
This was the filthiest hotel I have ever been to. The bed clothes had cigarette burns in them, and were filthy. The floors were dirty, the bathroom was a mess. The flooring was loose from a water leak somwhere, and the tub was gross. And to top it off there was a lot of people hanging out in cars in the parking lot that did not seem to belong there. Not a safe place. Make your plans somewhere else!
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 2, 2024
Dear Virginia,Thank you for your review following your stay at Red Roof Inn Tampa - Brandon. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty floors, the loose flooring and the other listed issues hindered your stay, which was saddening to read. I have shared your comments with management. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Recordo Rediresponse Specialist on Feb 27, 2024
Hello Denise, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa - Brandon and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Jorge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean the toilet would not flush bathroom door off the hinges dirty sheets dirty pillow cases
Stayed 2 nights in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 26, 2024
Dear Jorge,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa - Brandon. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the toilet not working properly, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

lakisha

Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on Feb 24, 2024
Dear Lakisha,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa - Brandon and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

2/10 Terrible

Angiehetta

Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience I’ve ever had at a hotel stay. There were roaches all throughout the room. They crawled on the bathroom wall. Crawled all on the floor. It was so gross.
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 19, 2024
Dear Angiehetta,I appreciate you sharing your feedback following your stay at the Red Roof Inn Tampa - Brandon. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Christian

Disliked: Property conditions & facilities
La higiene era pésima
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 20, 2024
Querido Christian,Gracias por contarnos sobre su reciente visita a RED ROOF INN TAMPA - BRANDON. Me entristeció leer que la mala higiene dificultó su estadía. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes.Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Saludos,Red Roof Management

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
I felt the room didnt look anything like the picture online.
Stayed 4 nights in Feb 2024
Response from Linton Rediresponse Specialist on Feb 13, 2024
Dear Joshua,Thank you for telling us about your recent visit to RED ROOF INN TAMPA - BRANDON. You stated that the appearance of your room did not align with your expectations. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Red Roof Management

2/10 Terrible

Kirk

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the worst hotel experience. I’ve had in my 54 years of roaming this planet. It is not even suitable for pets. The floor was so dirty I ruined two pairs of socks, roaches, witnessed by myself, and some other guys in adjacent hotel rooms. Lazy, inconsiderate, staff, and dirty beds.
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on Feb 11, 2024
Dear Kirk,Thank you for telling us about your recent visit to RED ROOF INN TAMPA - BRANDON. It's truly regrettable to read that the insects you reported, the uncleanliness of the bed and the other downsides you brought up. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Red Roof Management

2/10 Terrible

Vitoria

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
My company reserved this hotel for a business trip. The place was falling apart, smelled of cigarettes, even though I requested a smoke-free room. There was rust all around the bathroom tub and dirt around the tub creaks. The sheets were stained and there were bugs everywhere.
Stayed 3 nights in Feb 2024
Response from Linton Rediresponse Specialist on Feb 11, 2024
Dear Vitoria,Thank you for sharing your thoughts on your recent visit to RED ROOF INN TAMPA - BRANDON. I was saddened to hear that the insects you reported, the smell of cigarettes and the ither concerns hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

2/10 Terrible

Cathy

The place was completely dirty, door wouldn’t lock, no knob to adjust the thermostat. There 12 people living in the room next to us. We got a refund and found a new hotel. Did feel save leaving our car or luggage in the room.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 5, 2024
Dear Cathy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tampa - Brandon. I am sorry that your experience did not meet your expectations. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof Management RediResponse Specialist

6/10 Okay

Darryl

Traveled with family
Don’t know what is happening with red roof but quality is going down, will not be staying in one again
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Feb 3, 2024
Hello Darryl,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the RED ROOF INN TAMPA - BRANDON. It's saddening to hear that you weren't please with the quality of our Red Roof property. Please know that we value your business and will take this into serious consideration so that we may improve our quality.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Jason

Liked: Staff & service
Rhonda went out of her way to help in a tough situation in the middle of the night. Made the end of a very tough travel day bearable. Thank you Rhonda!!
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 1, 2024
Dear Jason, We appreciate your comments regarding your recent stay at the Red Roof Inn Tampa - Brandon. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

lakisha

Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Mar 21, 2024
Hello Lakisha,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN TAMPA - BRANDON. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Linton RediResponse Specialist on Jan 31, 2024
Hello Diane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA - BRANDON and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

2/10 Terrible

Rohan

Disliked: Cleanliness
What was the worst hotel I’ve ever been. I walked in and walked out. It was full of roaches, the bed blood on it, and inside the shower My Son and I are traumatized. I will never recommend or suggest anyone to step foot in that hotel ever.
Stayed 3 nights in Jan 2024
Response from Linton RediResponse Specialist on Jan 30, 2024
Dear Rohan,Thank you for telling us about your recent visit to RED ROOF INN TAMPA - BRANDON. I was saddened to hear that you had a less than satisfactory experience due to the insects you reported and the other issue you brought to our attention. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

10/10 Excellent

Jason

Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Mar 21, 2024
Hello Jason,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN TAMPA - BRANDON. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on Jan 23, 2024
Hello Melanie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA - BRANDON and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

Diane

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful but room was disgusting. Holes in the wall, tub floor had a patch that was coming off and very dirty. Very dirty around tub and toilet. Sewing needle was sticking out of one of the lamp shades. Dirty used q-tip in the corner on the floor. Floors were dirty. Took towel off towel bar, and towell bar fell off the wall. Cheap personal amenties (tissue in small plastic pack, only one roll of toilet paper, no coffee maker). I had medication that needed to be refrigerated; they wanted to charge me $73 for the 2 days for a refrigerator. I ended up buying a small refrigerator from Walmart for $93. Tried to get a luggage cart but was told there were only 2 and after looking for one, was told sometimes people keep them in their rooms to hang their clothes. They did have a maintenance worker bring a dolly to the room to move the rdfrigeratir i bought to my car.
Response from Linton Rediresponse Specialist on Jan 21, 2024
Hello Diane,Thank you for sharing your thoughts on your recent visit to RED ROOF INN TAMPA - BRANDON. I was saddened to read that the condition of the wall, the uncleanliness of your room and the other downsides mentioned. Nevertheless, it's good to read that our helpful staff met your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

2/10 Terrible

Miranda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelt like pot, bedsheets were not clean, and mold in the bathroom
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 21, 2024
Dear Miranda, We are sorry to hear your recent experience at the RED ROOF INN TAMPA - BRANDON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

2/10 Terrible

Kenneth

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had people banging on my door looking to buy and sell drugs I was afraid for my family safety and myself I checked out with the 2 hours of checking in nobody at the front desk gave a damn it was filthy it smelled and as much as I didn't want to leave because I had tickets the next day to go to a show we lost everything and went home I would never stay there again or any Red roofing I only booked it cuz I have a puppy and it was pet friendly but I wouldn't even put my dog on the floor it was sticky and disgusting
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 19, 2024
Dear Kenneth,We are sorry to hear your recent experience at the Red Roof Inn Tampa - Brandon did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

javier

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When i arrived the lobby was filthy i went to the room at 1st glance it looked ok but it smelled of dirty feet and when i drew back the sheets they had yellow stains like urine. I went back to lobby the girl working Jade was very nice i left and asked for a refund
Stayed 3 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 17, 2024
Dear Javier,I appreciate you sharing your feedback following your stay at the Red Roof Inn Tampa - Brandon. I was saddened to read that your stay fell short due to the lack of cleanliness, the stained sheets and the other concerns you highlighted. Nevertheless, I am happy Jade provided you with very nice customer service. I will make sure to share your comments with the rest of our team.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Carlota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything/everyone was great!
Stayed 5 nights in Dec 2023
Response from Linton Rediresponse Specialist on Dec 30, 2023
Dear Carlota,Thank you for telling us about your recent stay at RED ROOF INN TAMPA - BRANDON. I was happy to read that everything was great with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

2/10 Terrible

Jason

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Felt unsafe and ppl smoking while cleaning the room in your room
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 27, 2023
Dear Jason,Thank you for taking the time to tell us about your experience at the RED ROOF INN TAMPA - BRANDON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as feeling unsafe at the property.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
A filthy room
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on Dec 27, 2023
Hello Kathy,Thank you for sharing your thoughts on your recent visit to RED ROOF INN TAMPA - BRANDON. We are sorry the uncleanliness of your room hindered your ability to enjoy your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

2/10 Terrible

Buddy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There's staff was nice but there was roaches.
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 26, 2023
Hello Buddy, Thank you for taking a moment to complete our survey. At the Red Roof Inn Tampa - Brandon we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Omnia

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on Dec 27, 2023
Hello Omnia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA - BRANDON and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Good

Spencer

Stayed 7 nights in Dec 2023
Response from Linton RediResponse Specialist on Jan 31, 2024
Hello Spencer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA - BRANDON and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Jeffery, Valrico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice pool area. Friendly front desk. Restaurants nearby. Good experience. Quiet.
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on Dec 22, 2023
Dear Jeffery,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TAMPA - BRANDON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the friendly front desk staff, our very nice pool area and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

tom

Stayed 2 nights in Dec 2023
Response from LaTunde Murrant. Rewards Specialist on Dec 11, 2023
Hello Tom, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA - BRANDON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Geraldine

Business traveler
Disliked: Cleanliness, property conditions & facilities
It is a hotel only for temporary workers because of the price. I do not recommend for families or for someone on vacation. The facilities are not in good condition.
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on Dec 5, 2023
Dear Geraldine,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa - Brandon. It's truly disheartening to see you highlight that the condition of the facilities did not meet your expectations. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Peggy

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on Dec 5, 2023
Hello Peggy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa - Brandon and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Blanch

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on Dec 5, 2023
Hello Blanch,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Tampa - Brandon. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

john

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 21, 2023
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA - BRANDON and I appreciate your 1/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs, faulty toilet, non-working outlets Original room not on requested floor, had to change rooms from initial checkin because toilet was full of human waste & wouldn't flush. Second room toilet didnt work priperly either. Waste of money. Will never stay in a Red Roof again.
Stayed 2 nights in Nov 2023
Response from Sashauna Red Roof Management on Nov 20, 2023
Dear Rita,I appreciate you sharing your feedback following your stay at the Red Roof Inn Tampa - Brandon. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the toilet not working properly and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Claudio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Special on Nov 17, 2023
Hello Claudio,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Tampa - Brandon. I'm disappointed to see that your stay was less than ideal that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 Terrible

Kieyatta

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was terrible worst experience ever rooms look nothing like pictures. Holes in wall tile missing from floor dried blood was on bathroom floor soap was left in bathroom from previous stay .
Response from Sashauna Red Roof Management on Nov 16, 2023
Dear Kieyatta,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa - Brandon. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the missing tile the condition of the room not to your liking and the the concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Rolando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on Nov 15, 2023
Hello Rolando,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Tampa - Brandon. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Raymond

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an overwhelming smell of bleach. noisy A/C unit, bathroom floor missing tiles, Faucet handles loose. I would not recommend this place. Never going to stay here again.
Stayed 1 night in Nov 2023
Response from Abigail RediResponse Specialist on Nov 14, 2023
Hello Raymond,Thank you for sharing your comments regarding your recent stay at the Red Roof Inn Tampa - Brandon. I'm disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the overwhelming smell of bleach, the noisy a/c unit, missing tiles and the other concerns you described. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

2/10 Terrible

Silvio

Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Dec 8, 2023
Thank you, Silvio, for rating your recent stay at the Red Roof Inn Tampa - Brandon. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Special on Nov 14, 2023
Hello Mike,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Tampa - Brandon. I'm sorry to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 Terrible

Armando

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Nov 2023
Response from Sashauna Red Roof Management on Nov 12, 2023
Dear Armando,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa - Brandon. I am sorry that you had a terrible experience, prompting your 1/5 score. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist