Didn't get what I asked for.
Posted Nov 28, 2016
I requested a room with 2 beds for 2 adults. However when we checked in on Thanksgiving day, I was told that they didn't have any rooms with 2 beds because they had a large group checking in the next day. Since the reservation was non-refundable, my friend and I were forced to share a king bed for 2 nights. I know I won't go to this hotel again and am not sure I'll use Expedia again either.
Comment from Hotel Management
Dec 1, 2016 by cajun, Hotel Management
Thank you for taking the time to share your recent experience at the Renaissance Tampa International Plaza Hotel. Feedback, whether positive or negative, is important since it allows us to view our property from a guest's perspective.
I want to apologize for the fact that we did not have available your desired room type. We only have a certain number of double queen rooms available and all were occupied at the time of your arrival. We try to provide every guest with an exceptional stay and unfortunately we fell short during yours.
I hope that you will allow us to welcome you back to the Renaissance Tampa International Plaza Hotel …. I am confident that your return visit will be a memorable and favorable experience.