Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Downtown Gem

Posted Nov 29, 2016
Absolutely perfect, wonderful accommodations, room has plenty of space and the bed extremely comfortable. Staff seem to take pride in their work, and could answer questions locally. Free shuttle, close to river walk and theaters. Breakfast an added bonus. Only negative, need to do something about the extra charges for parking, just puts a damper on such a quality stay.
5 out of 5
by A verified traveler from Jax FL

A very nice Stay

Posted Nov 28, 2016
Pros: It is downtown in walking distance to the riverwalk and other downtown attractions.
Cons: The parking lot is shared between two Marriott hotels but it is blocked so Residence Inn patrons can only use one side. It should be open for both.
Location: Riverwalk, night clubs, restaurants
The staff was very friendly. The room was clean and well appointed including a free bag of microwave popcorn! Breakfast was above average. The only difficulty is parking. We returned late one evening to find there was only one space left that was extremely difficult to maneuver in to. We found out later they have a second lot for overflow parking. That would have been good to know.
5 out of 5
by A verified traveler from Jupiter, United States of America

Posted Nov 21, 2016
Great central location downtown, walkable, close to restaurants and the shuttle is great!
5 out of 5
by A verified traveler from California

Awesome service. Great room.

Posted Sep 27, 2016
Location: Walking distance to Riverwalk and plenty of restaurants and bars on nearby streets.
Staff was friendly and acomodating. Room was perfect.
Comment from Hotel Management
Oct 27, 2016 by Delucha, Hotel Management
Hello J.E., Thank you for your review. We appreciate your compliments on our staff and rooms. Thank you.
5 out of 5
by A verified traveler from Brasil

Boa localização conforto limpeza; EXCELENTE CAFE

Posted Sep 11, 2016
Tudo foi muito bom exceto que a recepção me cobrou novamente apesar da reserva ter sido pre-paga ao Expedia ; estou aguardando reembolso
Comment from Hotel Management
Oct 27, 2016 by Delucha , Hotel Management
Olá Simone, Por favor, aceitem nossas desculpas por ter sido duplo cobrada. Agradecemos seus cumprimentos na sua estadia. Esperamos tê-lo conosco novamente. Obrigado
4 out of 5
by A verified traveler from Miami, FL

Downtown stay to visit daughter at UT

Posted Sep 5, 2016 on Hotels
Great location downtown, close to everything and easy to locate. The hotel is a bit older, but considering it is a downtown hotel, this is a pretty decent place for the money. Staff is amazing. General Manager is pleasant and very welcoming. The morning front staff is warm and welcoming, above an beyond the ordinary! Smart and pleasant individuals, they actually made the minor things feel very minor. The hotel itself is starting to show signs of wear, but they do keep up with everything. The pool and spa area are maintained and an enjoyable little area to relax; even has a small basketball area and plenty of seating to relax and grill. The hot breakfast is very good, they switch it up slightly each day to add variety and it saved us 20.00 each day in breakfast expenses, which is a plus! Coffee available all day. Decent place overall and would stay again. parking fills fast, if your planning to go out be back by 1am or you will have to park in overflow lot which actually wasn't as bad as others reviewed. We will be regular Tampa visitors, since our daughter attends the University of Tampa now and so far this has been one of the most pleasant and stressfree visits. We have stayed at a couple resorts just outside of Tampa and I have to admit that we received more here than the resorts offered and much better treatment by staff, not to mention there is plenty to do in the area!
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for your feedback on your stay. We are glad to hear you had a good time with us when you came to visit your daughter. We appreciate your compliments on the staff and our wonderful GM. We cant wait to have you back when you come to see your daughter. Thank you, Delucha.
4 out of 5
by Daisy

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thanks for your feedback. Delucha, Front Office Manager
3 out of 5
by A verified traveler

Murphy's Law

Posted Aug 8, 2016
Pros: The shuttle and some of the staff were pleasant.
Cons: The breakfast buffet, furniture was coming apart, and on-call maintenance.
Location: The only thing I was there for was to attend an event at the convention center, but other than that there was no concierge to assist when I had ques.
First night had an issue with the kitchen sink where the faucet was leaking and they had to replace the faucet, so I had to call and get another room. Then the next night, the toilet overflowed leaving about an inch of water in the bathroom. Went downstairs and they did not have a plunger or a maintenance personnel on-call, so needless to say I had to get another room. The final room was okay but none of these rooms had very good views of the city or downtown. Not happy with the location but the staff was pleasing and helped.
Comment from Hotel Management
Oct 26, 2016 by Andre, Hotel Management
Dear Guest, Thank you for your comments. I do apologize for any issues with your accommodations during your stay. I have discussed your comments with our maintenance team so that appropriate actions can be taken. I understand how frustrating it can be to switch rooms during a vacation and I do apologize for that. We will continue to work hard and make sure these types of issues do not occur again in the future. Sincerely, Andre - GM
4 out of 5
by A verified traveler

Decent

Posted Aug 8, 2016
Staff was great! Very helpful and informative. The room wasn't as clean as it could have been. There were some hairs in the tub and bathtub and on the floor as well as in the drawers. Other than that the room was nice and very comfortable. Good location-there was a $15 per day parking fee, and there are two lots to park in.
Comment from Hotel Management
Oct 27, 2016 by Delucha, Front Office Manager, Hotel Management
Hello, Thanks for taking the time to review our property. We are happy our staff treated you well during your visit. Please accept our apologies for the cleanliness issues you mentioned. We will certainly use your feedback to improve on our guest experience. Hope to have you back with us. Thank you,
4 out of 5
by jisuk

Good.

Posted Aug 7, 2016 on Hotels
다운타운 안이라 접근성 좋음. 시설이 오래되었으나, 크게 불편함 없음. 친절하고 조식 맛있음.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
 jisuk 안녕하세요. 숙박에 대한 리뷰 주셔서 감사합니다. 귀하의 의견은 평가 및 감사드립니다. 우리는 또 다른 방문을 위 해 다시 우리와 함께 당신을 데 최선을 다하겠습니다. 고맙습니다, Delucha 프론트 오피스 관리자