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Reviews of Residence Inn by Marriott Tampa Oldsmar

3 out of 5
Residence Inn by Marriott Tampa Oldsmar
4012 Tampa Rd, Oldsmar, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 233 reviews" "
Rating 8 - Good. 80 out of 233 reviews" "
Rating 6 - Okay. 20 out of 233 reviews" "
Rating 4 - Poor. 5 out of 233 reviews" "
Rating 2 - Terrible. 6 out of 233 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the little apartment! Had everything I needed for a two week stay. Will definitely be back. Great staff! Friendly and helpful!
Stayed 14 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Karen, Thank you for staying at Residence Inn Tampa Oldsmar. We are glad our associates left a lasting impression and that you enjoyed everything we offer here. It was a pleasure serving you, and we love knowing you will return soon. Best regards, Brooke Bourn General Manager

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay. It was clean and the breakfast was awesome! very good! It was easy to get to and the staff was very friendly.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 14, 2024
Dear April, We are thrilled to have exceeded your expectations for a great stay and that you enjoyed our convenient location, spotless accommodations, and courteous associates. We are also glad you were pleased with the delicious breakfast. Thank you for the fantastic feedback, and we look forward to welcoming you again at Residence Inn Tampa Oldsmar.Best regards,Francesca Garmon,General Manager

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Joy, Thank you for sharing the nice rating about your experience at Residence Inn Tampa Oldsmar. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Happy Holidays and Happy New Year!Best regards,Francesca GarmonGeneral Manager

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Dean, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Residence Inn Tampa Oldsmar. We look forward to welcoming you back on your next visit.Best regards,Francesca GarmonGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Dec 8, 2023
Dear Stephanie, Thank you for your recent visit to the Residence Inn Tampa Oldsmar and for posting a generous rating of our hotel. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to you are already planning another trip our way. Best regards, Francesca Garmon General Manager

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023
Response from General Manager on Jan 16, 2024
Dear Nigel, Thank you for rating your stay at Residence Inn Tampa Oldsmar. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best regards,Francesca GarmonGeneral Manager

8/10 Good

Nigel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Jan 16, 2024
Dear Nigel, Thank you for your nice rating and for letting us know that your stay at Residence Inn Tampa Oldsmar was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best regards,Francesca GarmonGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Jan 16, 2024
Dear Stephanie, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn Tampa Oldsmar, and we look forward to welcoming you again soon.Best regards,Francesca GarmonGeneral Manager

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from GM on Sep 28, 2023
Dear Juliet, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Francesca Garmon General Manager

8/10 Good

Maria

Stayed 1 night in Aug 2023

10/10 Excellent

Linton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly and helpful staff. Spacious and modern room
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Dear Linton, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our helpful service and spacious accommodations. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Francesca Garmon General Manager

8/10 Good

Wilma Faye

Stayed 7 nights in Aug 2023

6/10 Okay

sandy

Liked: Cleanliness, staff & service, property conditions & facilities
No me gusto la falta de amabilidad e información De ra gente cuando hace el check in
Stayed 3 nights in Aug 2023
Response from GM on Aug 9, 2023
Dear sandy, Thank you for the review. I apologize that you found our hospitality and friendly service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Francesca Garmon General Manager

8/10 Good

Chenoa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for an overnight stay during transit elsewhere in the state.
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Dear Chenoa, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Francesa Garmon General Manager

2/10 Terrible

Leroy

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Drove 8 hrs from Atlanta, got there at 2, Lanora would not check me in, said she would call when a room was ready. Never called. Went back at 3:15 to see 4 groups ahead of me. Chrcked in. The hallway smelled like a cigarette plant the whole weekend. The room smelled like mildew. Refrigerator didn’t work very well. Filter needed changed on microwave. Toilet ran all second night. Told a young man at check out and he could care less. No points, no comp. I have stayed there maybe 20 different times over the years. The property was once the jewel of Oldsmar, now its a nightmare.
Stayed 2 nights in Jul 2023
Response from GM on Jul 11, 2023
Dear Leroy, Thank you for your review and your loyalty to our hotel. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections and hope we have the chance to redeem ourselves in the future. Sincerely, Francesa Garmon General Manager

6/10 Okay

Bethania

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible so not book this hotel
The bathroom toilet ran all night … I could not sleep as the bathroom is right next the bed ,even with the door closed. The bed sheet are in horrible condition. The sheet are so worn out that is was full of sheet bumps. I had to replace the sheets with a spare I found in the closet. Why wouldn’t housekeeping notice this maybe because this is the kind of service they offer. Attention to detail is not important. Then breakfast was very limited and the employee just stand there waiting you service from their very limited food. No fruit or creamer just to mention.
Stayed 1 night in Jul 2023
Response from GM on Jul 10, 2023
Dear Bethania, Thank you for taking the time to provide feedback on your recent stay. Please accept my deepest apologies regarding the maintenance issue with your toilet and the lack of attention to detail you experienced. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Francesa Garmon General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from GM on Apr 18, 2023
Dear Anonymous, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Francesca Garmon General Manager

4/10 Poor

Robert

Stayed 2 nights in Apr 2023
Response from GM on May 8, 2023
Dear Robert, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Francesa Garmon General Manager

8/10 Good

Jenny

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms were clean. Early check-in was very helpful - thank you!
Stayed 1 night in Apr 2023
Response from GM on Apr 18, 2023
Dear Jenny, We are happy that you had a great stay at our Residence Inn! It is our pleasure to welcome guests to Tampa and play a small part in their enjoyment of the area. We hope you will return and stay with us every time you do. Best, Francesca Garmon General Manager

10/10 Excellent

Robert J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was always great and attentive. Several dining options walkable from the site.
Stayed 4 nights in Feb 2023
Response from GM on Mar 7, 2023
Dear Robert J,Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our location and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area.Best,Francesca GarmonGeneral Manager

8/10 Good

Kenny

Stayed 3 nights in Feb 2023
Response from GM on Mar 30, 2023
Dear Kenny, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Francesca GarmonGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

GARRISON V

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2023
Response from GM on Feb 8, 2023
Dear GARRISON V,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Francesca GarmonGeneral Manager

10/10 Excellent

Chad

Stayed 2 nights in Dec 2022
Response from GM on Dec 22, 2022
Dear Chad,Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Francesca GarmonGeneral Manager

10/10 Excellent

Megan, Sechelt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was exactly what we needed for the trip. Love the full kitchen and extra space. Sparkling clean and really comfy bed
Response from GM on Nov 3, 2022
Dear Megan, I feel our Residence Inn truly has the best accommodations in all of the Tampa area. It is nice to see that you thought they were perfect for your visit. Thank you for choosing us and please find a reason to revisit us soon. Best, Francesca Garmon General Manager

8/10 Good

Kevin Lee, New Stanton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a long stay it was very nicely suited
Stayed 7 nights in Oct 2022
Response from GM on Oct 20, 2022
Dear Kevin Lee, Thank you so much for your kind review and recommendation. We are glad to hear that our Residence Inn was an excellent option for your extended stay. You can count on us to be your 'home away from home' anytime you return to Tampa. Best, Darin Rasmus General Manager

8/10 Good

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
work weekend
The hotel was good but the breakfast was picked up before time.
Stayed 2 nights in Sep 2022
Response from GM on Sep 27, 2022
Dear Kimberly, We're happy to hear from you! It's great to know that you enjoyed your stay at our Residence Inn. We value your feedback, including areas for improvement, as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you travel to the area. Best, Francesca Garmon General Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Sep 2022
Response from GM on Oct 22, 2022
Dear Michelle,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Francesca GarmonGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GM on Sep 27, 2022
Dear Anonymous, Thank you for the great review. It was our pleasure to host you and we hope to do so again soon. Best, Francesca Garmon General Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Room comfort
The ac did not come on all night in our room! The sink never drained in the bathroom, had to use the kitchen sink to brush our teeth! Coffee was hot and delicious!
Stayed 1 night in Aug 2022
Response from GM on Aug 29, 2022
Dear David,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issue you experienced during your stay. I appreciate you bringing this issue to our attention and I apologize for the frustration it caused. It is feedback like yours which allows us to impact future stays. Thank you for choosing us.Sincerely,Francesca GarmonGeneral Manager

10/10 Excellent

ron

Stayed 11 nights in Jul 2022

4/10 Poor

Orlando

Traveled with family and small children
Disliked: Staff & service, amenities
Location
Stayed 2 nights in Jul 2022
Response from GM on Jul 5, 2022
Dear Orlando, What a splendid review! Thank you so much for staying with us and for acknowledging the awesome location of our Residence Inn. We appreciate you taking the time to share the top-notch experience you had here and we hope to see you again soon. Sincerely, Francesca Garmon General Manager

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a germophob i was impressed with the cleaniness of the room. The staff were super nice and helpful. We also enjoyed the clean pool every day. The location was perfect, not more than a half hour to zootampa, busch gardens, Aquariums and dinosaur world. You dont realize how convenient a kitchen is when traveling with two little ones, a big bonus for that. Will return and highly recommend.
Stayed 16 nights in Jun 2022
Response from GM on Jun 27, 2022
Dear Michelle, I am thrilled to see that we provided you with an exceptional stay from start to finish. We take a great deal of pride in offering the best service and accommodations in the Tampa area and we appreciate you taking notice. On behalf of the entire staff here at Residence Inn by Marriott Tampa Oldsmar, thank you for your business, and please visit again soon. Best, Francesca Garmon General Manager

10/10 Excellent

Dorinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone & everything was great!! Loved the breakfast buffet! The we’re doing some renovation & the workers were very polite! Well worth staying here & will again.
Stayed 8 nights in Apr 2022
Response from GM on Apr 14, 2022
Dear Dorinda, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you and we hope your travels bring you back to the Tampa area soon. Best, Francesca Garmon General Manager

4/10 Poor

Lawrence Eugene, Lake Villa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reconstruction - no advanced warning - laundry facilities were out of commission, hot tub/whirlpool had disappeared.
Stayed 20 nights in Mar 2022
Response from GM on Apr 2, 2022
Dear Lawrence Eugene, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope that you will return and see our highly anticipated results! Sincerely, Francesca Garmon General Manager

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toast was a No-Show
Room was clean. Breakfast was a bust, no bread. I don't usually stay at a place because of breakfast, but it would be nice to have bread for toast.
Stayed 1 night in Mar 2022
Response from GM on Mar 14, 2022
Dear Frank, We're happy to hear from you! It's great to know that you enjoyed your stay thanks to our spotless accommodations. Thank you for your suggestions for improvement; I have taken note. Please plan to visit us again the next time you travel to the area. Best, Francesca Garmon General Manager

6/10 Okay

KERRI-ANN

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was okay
Stayed 2 nights in Feb 2022
Response from GM on Feb 27, 2022
Dear KERRI-ANN, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Francesca Garmon General Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was exactly what I wanted and expected as were the hotel amenities. I never wanted for anything.
Stayed 20 nights in Aug 2021
Response from GM on Sep 5, 2021
Dear Cheryl, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Francesca Garmon General Manager

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very clean property, good for larger family stays with their 2 bedroom suites. Some of the rooms a little outdated on mattresses and couches, but overall a pleasant stay.
Stayed 2 nights in Aug 2021
Response from GM on Aug 17, 2021
Dear Anonymous, Thank you for sharing your experience. Your review, which highlights successes and areas for improvement, serves as encouragement towards achieving our goal of providing the best accommodations and service. Your feedback is welcomed and appreciated as we work towards being your hotel of choice in the area. Best, Francesca Garmon General Manager

10/10 Excellent

Leona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Behind it is a homeless community. The area seemed to be developing BUT is litter strewn everywhere. Homeless. Pot smoking. Hopefully gets better
Stayed 1 night in Jun 2021
Response from GM on Jul 1, 2021
Dear Anonymous, Thank you for the great review. It was our pleasure to host you and we hope to do so again soon. Best, Francesca Garmon General Manager

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just moved to Florida. Needed a place for a couple of days. Studio was big, very clean and comfortable. Bed was really comfortable. Close to restaurants and shops 10 m to beach. Would definitly stay here again.
Stayed 2 nights in May 2021
Response from GM on May 29, 2021
Dear Anonymous, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon and welcome you to Florida. Best, Francesca Garmon General Manager

8/10 Good

Lyle

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from GM on May 29, 2021
Dear Lye, We love hearing that your stay was enjoyable. Thank you for choosing us and please visit again. Best, Francesca Garmon General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from GM on May 18, 2021
Dear Heather, We appreciate you taking the time to let us know you enjoyed your visit enough to rate us a ten. Thank you for choosing our Residence Inn. Best, Francesca Garmon General Manager

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Good
Stayed 1 night in May 2021
Response from GM on May 18, 2021
Dear Anonymous, Thank you for your time in reviewing our hotel and we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to Oldsmar. Sincerely, Francesca Garmon General Manager

10/10 Excellent

Verified traveler

Stayed 6 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the breakfast wasn’t. While the breakfast sandwiches & pastries were pre packaged, they should’ve been served warm. Instead they were taken straight from the fridge. For guests staying more than a day, the front desk should let them know housekeeping is done every 3 days.
Stayed 3 nights in Apr 2021
Response from GM on Apr 11, 2021
Dear Anonymous, We aim to impress, so I'm sorry that your visit was just okay. We will continue to adjust our breakfast as we move through the pandemic. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Francesca Garmon General Manager

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel if Traveling with Dogs
Hotel was very accommodating for us, we travelled with our two large dogs and asked for a 1st floor room, which the hotel was able to accommodate. We booked the King room and it was very spacious. If we’re in town again, we will definitely stay here again.
Stayed 2 nights in Feb 2021
Response from GM on Feb 25, 2021
Dear Heather, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review and we look forward to seeing you and your pups again. Best, Francesca Garmon General Manager