The pools were nice, but that was it. In room phone didn't work, outlets didn't work, no fridge or microwave. The valet only, no deliveries to rooms and slow bell & valet service was very frustrating. I understand the concept, but it's not executed efficiently at all. I felt like I was a prisoner, the rooms are scattered around the whole property, in order to get to the lobby you have to call a bellman to come get you in a golf cart and it takes forever. One night I had to go to Walgreens for my sick child, it is 1 mile away. It took 20 minutes to get a bellman ride to the lobby and another 20 minutes for valet to get my car.