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Reviews of Seminole Hard Rock Hotel & Casino Tampa

4 out of 5
Seminole Hard Rock Hotel & Casino Tampa
5223 N Orient Road, Tampa, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1100 out of 1689 reviews" "
Rating 8 - Good. 259 out of 1689 reviews" "
Rating 6 - Okay. 153 out of 1689 reviews" "
Rating 4 - Poor. 80 out of 1689 reviews" "
Rating 2 - Terrible. 97 out of 1689 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 22, 2024
Thank you for your feedback! We hope to see you again!

6/10 Okay

Barb

Traveled with partner
Liked: Property conditions & facilities
Great room with view of 3 pools. The Rez restaurant - not so great. Crab cakes so so, 5 scallops for an entree with no side- chinchy for the price. Filet decent. Sides a la carte but very poor selection.
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 22, 2024
Thank you for your feedback! We hope to see you again!

6/10 Okay

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 18, 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. Please feel free to reach out and let us know what we can do to make your next stay much better! We hope to see you again!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for such a big property they went overboard with signs and easy to follow directions that really helped for a first time visitor
Stayed 1 night in Apr 2024
Response from Zachary Marek on Apr 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 17, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fack that when i park i didn't had to drive again and the room andbthe whole environment
Stayed 2 nights in Apr 2024
Response from Front Desk Management on Apr 15, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock did a great job
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 14, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 14, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

steve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 14, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Lena M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here. They gave us a free upgrade to a royal suite and it’s amazing! I feel very safe here and the rooms are elegant and comfortable! We love the spa, pool and cafes. It’s nice that they have scooters to rent so my hubby can get around well. We’ll be back!
Stayed 2 nights in Apr 2024
Response from Guest Services Team on Apr 10, 2024
Hello Lena M!Thank you for the positive feedback! We're delighted to hear that you had such an amazing stay with us at Seminole Hard Rock Tampa! We always strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Next time, you should treat yourself to the Beautiful Day Body Scrub! We look forward to welcoming you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Originally, I had a standard one bedroom room booked for a bachelor party and when I went to go check in, they surprised me with upgrading my room to a suite. That was a nice surprise.
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 9, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked all the dining options. It was one of the largest casinos I have ever been in. It was very difficult to find my way around. The staff was very helpful with directions.
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 9, 2024
Thank you for your feedback! We hope to see you again!

2/10 Terrible

Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very dated. Not clean. No allowances given for cancelled events
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 8, 2024
Thank you for your feedback! We hope to see you again!

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We only booked for a show and when the show canceled right after we checked in we were not able to get a refund or credit. We never even sat on the furniture.
Stayed 1 night in Apr 2024
Response from Guest Services Team on Apr 4, 2024
Hello Matthew,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!
Stayed 1 night in Mar 2024
Response from Front Desk Management on Mar 31, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Desk Management on Mar 28, 2024
Thank you for your feedback! We hope to see you again!

6/10 Okay

Melissa

Traveled with family
We paid $700 a night for a room that was NEVER serviced during our 3 night stay. Had to call the front desk and ask for replacement towels, coffee, water etc. I was told that rooms do not get serviced unless you call and ask. So much for the “make up room” button by the door. I’ve had better treatment at the Hampton Inn.
Stayed 3 nights in Mar 2024
Response from Front Desk Management on Mar 25, 2024
Thank you for your feedback! We are sorry you had a poor experience during your stay. Please feel free to reach out to us so we can discuss how to make your next stay much better! We hope to see you again!

6/10 Okay

Adrian

Liked: Amenities, property conditions & facilities
No room service in the three days we were there
Stayed 3 nights in Mar 2024
Response from Front Desk Management on Mar 24, 2024
Thank you for your feedback! We are very sorry you were not informed at check-in, but our current Housekeeping policies are that rooms are not cleaned/serviced daily, but can be on request. Please feel free to reach out to us so we can discuss how to make your next stay much better! We hope to see you again!

8/10 Good

Kenyatta

Stayed 3 nights in Mar 2024
Response from Front Desk Management on Mar 25, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

gassan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 22, 2024
Hello Gassan!Thank you for your feedback! We're thrilled to hear that you had a good time with us at Seminole Hard Rock Tampa! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved property
Stayed 2 nights in Mar 2024
Response from Front Desk Management on Mar 17, 2024
Thank you for your feedback! We hope to see you again!

4/10 Poor

Raksmy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Management on Mar 18, 2024
Thank you for your feedback! We are sorry you had a poor experience with your stay. Please feel free to reach out to us so we can discuss how to make your next stay much better. We hope to see you again!

10/10 Excellent

Dainen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 15, 2024
Hello Dainen,Thank you for submitting a review! We're delighted to hear that you enjoyed your time with us at Seminole Hard Rock Tampa! Be sure to check out our event calendar to see who’s been here, who’s coming, and what excitement we have planned for this month! We look forward to welcoming you back again soon!

6/10 Okay

Marlene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Management on Mar 13, 2024
Thank you for your feedback! Please feel free to reach out to us and let us know what we can do to make your next stay much better! We hope to see you again!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was what I had experienced from past visits.
Stayed 1 night in Mar 2024
Response from Front Desk Management on Mar 12, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Evey Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is a good walking distance. All is convenient. The Event was close to my room.I will definitely go back.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 12, 2024
Hello Evey Grace!Your positive feedback is greatly appreciated! We're delighted to hear that you enjoyed your time with us at Seminole Hard Rock Tampa! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Cayleen

Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 27, 2024
Hello Cayleen!Thank you for submitting a review! We're delighted to hear that you enjoyed your time with us at Seminole Hard Rock Tampa! Be sure to check out our event calendar to see who’s been here, who’s coming, and what excitement we have planned for this month! We look forward to welcoming you back again soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Front Desk Management on Mar 5, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was amazing. Staff were very nice. Smoking smell was little stronger but no problems
Stayed 3 nights in Feb 2024
Response from Front Desk Management on Mar 4, 2024
Thank you for your feedback! We hope to see you again!

2/10 Terrible

Tyler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Will not be returning. Did not meet our expectations and appeared to be the local hangout for thugs.
Stayed 1 night in Feb 2024
Response from Front Desk Management on Mar 4, 2024
Thank you for your feedback! We are sorry you had a poor experience with your stay. Please feel free to reach out to us and let us know more about your experience so we can discuss ways to make your next stay much better. We hope to see you again!

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Front Desk Management on Mar 4, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

J.D.

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Front Desk Management on Feb 29, 2024
Thank you for your feedback! We hope to see you again!

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
The hotel is very nice and the room was confortable. Issues we had were that we had to ask for the room to be cleaned. Front desk never told us we had to request. Which when we did they accommodated. The other issue was the stench of smoke everywhere. I understand it’s in a casino but in this day and age smoking should be limited. They make the non smokers use a tiny dedicated casino. Should be the other way around. The Atlantic City Hard rock is better. Restaurants were good as well.
Stayed 5 nights in Feb 2024
Response from Guest Services Team on Feb 28, 2024
Hello Michael,Thank you for sharing feedback on your recent visit. Although smoking is permitted at our facility we understand that it should never interfere with the comfort of our guests. If you prefer a smoke-free experience, please visit our premium slots and table games venue, our smoke-free Mezzanine Casino on level 2. We thank you for coming and we look forward to having you back again.

8/10 Good

Ella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel room, dinning options and game playing. The smoking in the main casino on the first floor was very hard to take. We were able to play on the second floor. The pool area was very nice.
Stayed 3 nights in Feb 2024
Response from Front Desk Management on Feb 28, 2024
Thank you for your feedback! We hope to see you again!

2/10 Terrible

Heath

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Management on Feb 28, 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. Please feel free to reach out to us so we can discuss ways to make your next stay much better. We hope to hear from you!

6/10 Okay

Pedro, north bergen

Business traveler
Liked: Cleanliness, amenities
The stench of smoke is unbearable. They should have a better ventilation system. The maid service didn’t even show up for the first day and the second day I had to remind them three times to get my room cleaned.
Stayed 3 nights in Feb 2024
Response from Front Desk Management on Feb 26, 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. We will share your feedback with the appropriate teams. Just so you are aware for your next stay; our Housekeeping team are not currently servicing rooms daily, but they can service rooms on called-in requests. We hope to see you again!

6/10 Okay

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Management on Feb 27, 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. Please feel free to reach out to us and let us know what we can do to make your next stay much better. We hope to hear from you!

2/10 Terrible

Gerard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not very happy with the Room that we paid a lot of money for very disappointing not clean , sink was leaking & Toilet was not working properly very very disappointing compared with the Hard Rock Hotel & Casino in Punta Cana were we first joined Hall of Fame Legendary Group a few years ago
Stayed 1 night in Feb 2024
Response from Front Desk Management on Feb 26, 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. We will share your feedback with the appropriate teams and try and fix the issues you presented. We hope to see you again!

8/10 Good

lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants were excellent
Stayed 2 nights in Feb 2024
Response from Front Desk Management on Feb 26, 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Management on Feb 26, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay but trying to get a waitress was crazy and getting drinks at the pool was brutal!
Stayed 4 nights in Feb 2024
Response from Guest Services Team on Feb 23, 2024
Hello Julie,Thank you for the constructive feedback. We're happy to hear that you had an overall enjoyable stay and enjoyed some time by the pool. We strive to provide amplified service during every interaction, and it certainly is disappointing to read that you were not happy with the quality of service that you received. We apologize for missing the mark with our beverage service during your visit. We will provide this feedback to our staff and refresh them on our customer service expectations and guidelines. We are always working on better ways to improve our guest experience, and we thank you for bringing this to our attention. We look forward to welcoming you back again soon.

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Feb 23, 2024
Hello Nicholas!Thank you for the kind compliment! We're delighted to hear that you feel Seminole Hard Rock Tampa is a great place! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 3 nights in Nov 2023
Response from Front Desk Management on Feb 21, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Neibra Collins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cold and rainy during my weekend getaway, so I enjoyed being able to stay on property and have everything accessible such as different restaurants and shopping. However, there wasn't a great selection of retail stores. The greatest disappointments were: 1) the lack of a business center or even a printer to print my boarding passes. Really?! For almost $600 per night, they could have stuck a small desktop on a floating shelf in the hallway. 2) It was not a non-smoking facility. While there was a non-smoker option, there were fewer people there and presumably the slots were not "hot". We endured the smoking for two days but not without consequences.
Stayed 2 nights in Feb 2024
Response from Front Desk Management on Feb 20, 2024
Thank you for your feedback! Just so you are aware for any future stays, although we do not have a business center, our Concierge does offer printing services. We hope to see you again!

10/10 Excellent

Javarin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent.
Stayed 2 nights in Feb 2024
Response from Front Desk Management on Feb 19, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Parking super easy.
Stayed 1 night in Feb 2024
Response from Front Desk Management on Feb 19, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, our room was so clean it smelled amazing. We saw Rod Stewart he was amazing, we gambled and won!!! This place is definitely an experience!
Stayed 1 night in Feb 2024
Response from Front Desk Management on Feb 18, 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

dennis

Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 22, 2024
Hello Dennis!We appreciate you taking the time to submit a review! We're delighted to hear that you enjoyed yourself at Seminole Hard Rock Tampa! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!

2/10 Terrible

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Management on Feb 18, 2024
Thank you for your feedback! We are sorry your experience with us was less than spectacular. Please feel free to reach out to us to tell us how we can make your next stay much better. We hope to see you again!

2/10 Terrible

Jeanne

Traveled with partner
Cracking in bathroom tubs, dirty water from the tubs, old dirty carpet
Stayed 1 night in Feb 2024
Response from Front Desk Management on Feb 15, 2024
Thank you for your feedback! We are so sorry you had such a poor experience during your stay. We will look into the issues you presented. We hope to see you again!