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Reviews of Spot X Hotel Tampa Bay by The Red Collection

3 out of 5
Spot X Hotel Tampa Bay by The Red Collection
5703 Oakley Blvd, Wesley Chapel, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1005 reviews" "
Rating 8 - Good. 224 out of 1005 reviews" "
Rating 6 - Okay. 57 out of 1005 reviews" "
Rating 4 - Poor. 29 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, professional 👏
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for your comment! We hope to see you soon back at the hotel.

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service
Sink was a little clogged. Water took a while to go down. Beds were pretty comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your comments. I will forward the information to the right department in the hotel. I hope to see you soon again in our hotel.

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is very convenient for shopping and going to the nearby outlets. a lot of restaurants nearby and its very convenient.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your comments. I hope to see you soon again in our hotel.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked in the lobby and immediately could smell the mustiness. The “refreshment” area was bare. I wouldn’t have even trusted the coffee in there. The carpeted stairs were dirty, like it hadn’t been vacuumed in a week. The second floor smelled a little better, but the room still had an odor that gave us a headache so we decided to check out the same night and go elsewhere.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your comments. I will forward the information to the right department in the hotel.

10/10 Excellent

Thomas, Cataula

Liked: Cleanliness, staff & service, property conditions & facilities
Great place thanks!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your comments. I hope to see you soon again in our hotel.

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No housekeeping in 9 nights~ could not get an extra blanket ~ they were on “backorder”… getting a clean towel was also an issue~ we ended up going to Walmart to buy our own towels and a blanket… the room was very small and the shower felt like a cruise ship shower~ there were a lot of partiers with music blaring late into the night and the smell of marijuana permeated the hallways
Stayed 9 nights in Mar 2024
Response from General Manager on Apr 12, 2024
Hello Eric, I am sorry to hear about that. I am forwarding your comments to our housekeeping and maintenance team, and we will make sure it does not happen again in our hotel.

10/10 Excellent

francesca

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like everything! Great customer service!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for your comment. We hope to welcome back soon in our hotel.

10/10 Excellent

Carmen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent conditions close to the area that I have to move, shopping, restaurants, gas stations everything
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for your comment. We hope to welcome back soon in our hotel.

8/10 Good

matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and in acceptable condition. The beds were decent and had comfy pillows. My only real complaint is the water pressure in the shower was AWFUL. Everything else was nice.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 12, 2024
Thank you for your comment. We hope to welcome back soon in our hotel.

8/10 Good

Jacqueline Jearl

Stayed 4 nights in Mar 2024

8/10 Good

alvin, West St Paul

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an ok hotel for the price. Decent value. Rooms are a little small and the bathrooms were small also. However, the location was good and the staff were friendly.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 12, 2024
Thank you for your comment. We hope to welcome back soon in our hotel.

4/10 Poor

Chris

Stayed 3 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Chris. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Bengy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 12, 2024
Thank you for your comment. We hope to welcome back soon in our hotel.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 18, 2024
Thank you for your comments. I hope to see you soon again in our hotel.

6/10 Okay

Robert

Traveled with family
AC was loud, room was a little tired. Staff was nice.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 18, 2024
Thank you for your comments. I will forward the information to the right department in the hotel. I hope to see you soon again in our hotel.

2/10 Terrible

facundo, Miami

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 3 nights The first morning, no one cleaned our room. We went to the front desk to ask why and they told us “because you didn’t request it”, so I requested my room to be cleaned since we had no towels to shower and wanted the trash thrown away etc, we were told that it wasn’t possible and told we would be put on the list for the following morning. The following morning upon leaving for work, at 8am I confirmed our room would be serviced at the front desk with the manager and was told yes you’re on the list and they showed me the list with our room on it. When we arrived back in the afternoon our room was exactly the same and I called the front desk to inform them and ask for our room to be cleaned and they said it wasn’t possible since housekeeping left and that the General Manager would be informed. We were so disgusted with this motel we left that same night and didn’t even stay the extra night we paid. We never heard from any one else in that rat motel ever again. Don’t stay here.
Stayed 3 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Dear Facundo,Thank you for your review following your stay at Spot X Hotel Tampa Bay by The Red Collection. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that you requested for your room to be cleaned and it was not done, which was saddening to read. The insight you provided is nowhere near the standard of our brand, so I was truly disappointed. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Karen

Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Karen. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Howard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I has seen some of the negative reviews and i must admit, they should have booked at rhe Hilton. For what its worth, the hotel fit the description at hand. The breakfast was not Keke's, but it was nice. Parking was sound, and the flow of the establishment was well worth. Just need a weight room. 🤔
Stayed 1 night in Mar 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

8/10 Good

Niaris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay as it was close too many good things
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy , staff was friendly
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Sonia. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 5/5 score following your stay. I am happy that our easy check-in and friendly staff pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, efficient, and friendly staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

8/10 Good

william

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was very nice. However, I stayed for a week and the breakfast was the same every day. They should have a variety in consideration for those who stay more than 2 nights.
Stayed 8 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, room was comfortable and there are lots of restaurants as shops very nearby, making it quite convenient.
Stayed 4 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for sports events. Wished the beds were bigger. The grandkids loved the pool and the breakfast. They definitely need another waffle maker. lol. 50 cheerleaders in 1 hotel and they all wanted waffles. Awesome staff and very clean rooms.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Good breakfast included. Highly recommended!
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Timothy. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Room was small which we knew in advance from website. Beds weren’t very comfortable. Old mattresses
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Kim. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 4/5 score following your stay. I am happy that our cleanliness pleased you. However, you stated that the beds were not comfortable and the room was small, which was saddening to read. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and cozy
Stayed 6 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

10/10 Excellent

james

Stayed 3 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Thank you for your review and comments! We hope to see you soon at the hotel again!

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Jean. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 4/5 score following your stay. I am happy that you liked everything during your visit. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not very clean and i wasnt thrilled with any of the accommodations. I actuality left a day early and went to a different place to stay. The pictures are very misleading and i would never stay here again.
Stayed 4 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Dear Michael,Thank you for your review following your stay at Spot X Hotel Tampa Bay by The Red Collection. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness, the misleading pictures and the other listed issues hindered your experience, which saddens us. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Clean room
Stayed 4 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Patrick. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 5/5 score following your stay. I am happy that you were fond of our good location and clean room. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Alexa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mold on the ceiling. Pool was heated. Staff were friendly enough. Family friendly food and shopping at the Krate across the way was amazing!
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Alexa. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 3/5 score following your stay. I am happy that you were fond of our friendly staff, heated pool and the other highlights mentioned. However, you stated that the condition of the bathroom was not to your liking. Our Red Roof team is committed to satisfying our guests, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for overnight stay
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Karen. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 5/5 score following your stay. I am happy that you found our hotel to be a nice place to stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Ivelisse, Caguas

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Thank you for taking a moment to leave a review, Ivelisse. The staff and I at the Spot X Hotel Tampa Bay by The Red Collection appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Baskaranand

Disliked: Cleanliness, property conditions & facilities
There was baby roaches in the bathroom
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Apr 19, 2024
Dear Baskaranand,Thank you for your review following your stay at Spot X Hotel Tampa Bay by The Red Collection. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

6/10 Okay

Jason

Traveled with family
Liked: Staff & service, property conditions & facilities
Was definitely an older hotel with just a new name/branding. Great location, but not clean when we checked in. Had a used tissue inside our ice bin and toilet seat was not clean. Expedia somehow screwed up our booking (was booked for 2 queens, but apparently the facility didn't even have that option), so was very irritated when we checked in at 9pm on our first night, but was not the facility's fault.
Stayed 3 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It met our expectations. The complementary beeakfast was very good.
Stayed 1 night in Feb 2024

10/10 Excellent

Jie

Stayed 2 nights in Feb 2024

8/10 Good

Damien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nearby dining and restaurants and easy access to the expressway. Staff is friendly and polite
Stayed 3 nights in Feb 2024
Response from Linton RediResponse Specialist on Apr 19, 2024
Hello Damien,Thank you for sharing your thoughts on your recent visit at SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION. I was delighted to read that our great location, friendly staff and close proximity to the restaurants pleased you. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are nice and will come back
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Apr 19, 2024
Dear Jie,Thank you for sharing your thoughts on your recent visit at SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION. It's rewarding to read that our nice staff met your needs. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 Poor

Scott

Traveled with partner
Overbooked. Booked a King Room was told there was a system glitch that caused an overbooking. Had to settle for 2 full size beds.
Stayed 1 night in Feb 2024

6/10 Okay

Dena

I liked it's proximity but I did like smell of carpets.
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Apr 19, 2024
Dear Dena,Thank you for telling us about your recent visit at SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION. I was happy to read that our proximity to your travel need was to your liking. However, you indicated that you were not fond of the carpet smell. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Dale, St. Johns

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very courteous. Miss Savannah was the bomb.
Stayed 4 nights in Feb 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great sleep in a comfortable bed with really great biscuits and gravy at breakfast. Had an issue with a 3rd party booking (date) and the staff at Spot-X helped to resolve it efficiently. Would recommend this hotel to travellers.
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Apr 19, 2024
Dear Patricia,Thank you for telling us about your recent visit at SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION. I was happy to read that our comfortable bed and great breakfast met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jordan

Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Apr 19, 2024
Hello Jordan, Thank you for taking a moment to complete our survey. The staff at the SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, convenient location, safe area.
Stayed 5 nights in Dec 2023
Response from Linton RediResponse Specialist on Apr 19, 2024
Dear Timothy,Thank you for sharing your thoughts on your recent visit at SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION. I was delighted to read that our clean rooms and convenient location pleased you. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Okay

Rosena

Traveled with family and small children
Nothing special
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on Apr 19, 2024
Dear Rosena,Thank you for telling us about your recent visit at SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION. We value you as our guest and welcome your 3/5 score. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Good

Calvin

Liked: Cleanliness, staff & service
Facility smelled a little stale. Room had a very strong food odor.
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Apr 19, 2024
Hi Calvin,Thank you for telling us about your recent visit at SPOT X HOTEL TAMPA BAY BY THE RED COLLECTION. It's good to see we have earned your 4/5 score. However, you indicated that the strong odor was less than ideal. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist