Hotel staff was not friendly nor helpful. Both night and morning shift seemed indifferent.
Comment from Hotel Management
Oct 18, 2016 by Paige S, Hotel Management
Thank you for taking the time to share your recent experience at the Tampa Airport Marriott with us.
As a valued guest, I was disappointed to hear about your experience with our staff service. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.
Your valued feedback highlighted a number of areas for improvement that I have since shared with the Front Desk Manager, who join me in offering their apologies for their team’s shortcomings.
Once again, thank you for providing feedback that will ultimately help improve our staff service procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Tampa area so that we can provide you with a premium service experience that not only meet, but exceed your expectations.