Ratings based on 1,866 Verified Reviews

4.0 out of 5
73% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

More dated than expected

Posted Mar 31, 2017
The outside of the hotel is beuatiful and the location is fantastic. The room was clean, but the hotel itself was a bit dated. The shower had rust stains. No outlets by the bed for phone charging. Dated phones.
Comment from Hotel Management
Apr 18, 2017 by LR, Hotel Management
Thank you for staying with us! We apologize for not exceeding all of your expectations. We do hope you give us another chance in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 23, 2017
Hotel was convenient and nice. Lobby check in area was kind of weird...second floor corner. Had late arriving guests or late night partiers who were extremely loud in hallway and rooms at 3 am...should escort those folks up in order not to wake up the entire floor..
Comment from Hotel Management
Apr 18, 2017 by LR, Hotel Management
Thank you for sharing your experience. We apologize for the issues you had. Please know that you experience was shared with our team in hopes to improve upon the services we provide. Warmest Wishes!
3 out of 5
by A verified traveler from Atlanta ga

Hidden charges

Posted Mar 18, 2017
Not the kind of hotel worth spending over $200 for a night with a terrible view of the roof if the hotel (4th floor). Thought I was getting a decent deal but I obviously didn't see or read all the small print. No parking. Had to valet for a $26 charge plus tip. No breakfast included and didn't really fell like spending another $60 to $80 for breakfast. Also no notification that there was construction going on all around hotel making it difficult to get into and out of.
Comment from Hotel Management
Apr 18, 2017 by LR, Hotel Management
Thank you for sharing your experience. We apologize for the issues you had. Please know that you experience was shared with our team in hopes to improve upon the services we provide. Warmest Wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Comfortable bed, slept like a baby... will visit again!
Comment from Hotel Management
Apr 18, 2017 by LR, Hotel Management
Thank you for staying with us! We are glad you enjoyed your stay! Warmest Wishes!
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Nice water view, walking distance to Amalie Arena.

Posted Mar 8, 2017
Hotel was very nice and staff was pleasant. The area surrounding hotel was nice with restaurants and Bars within walking distance. Great experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel near Amalie Arena

Posted Mar 6, 2017
Pros: Gym, Pool, Room
Cons: Staff could have been more friendly.
Location: Amalie Arena was close by and the River Walk was a nice place for a run.
The room was nice and the bed very comfortable. Wifi was spotty at best and disappointing especially for a person traveling for business. Staff was nice enough but certainly not exceptional as the price for the hotel would lead one to expect. Pool area was quite nice and was the second best amenity (Gym was phenomenal for a hotel gym).
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room with water and downtown skyline view.

Posted Mar 4, 2017
The staff was very friendly and accommodating. The room had a fantastic view and was perfect for our one night, family of four stay. we had one minor issue that I intend to address with the manager but overall I would recommend this hotel.
3 out of 5
by A verified traveler

All the trimmings of a luxury hotel, but just trim

Posted Feb 25, 2017
Pretty frustrated by pay-by-day internet, no coffee shop and local calls are 1.50. Really? You're gonna pinch me for a buck and a half in a 300 dollar hotel room. Luxury trim , but underneath reminds me motel 6
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Feb 24, 2017
Nice hotel and very friendly staff. Would definitely stay there again.
2 out of 5
by A verified traveler from Toronto, ON

NOT IMPRESSED!

Posted Feb 22, 2017
Pros: The location was nice. On the water and close to the Amalle Arena. However, it was a struggle to get a room with a water view.
Cons: Service in the restaurant and more careful scrutiny of the rooms.
I expected more from a Westin. I had to call "engineering" to fix 3 things in the room - 1) the thermostat was working; 2) the phone wasn't working; 3) the light fixture in the bathtub was loose and hanging down (a risk of eletrocution if I hadn't noticed it!). Those issues did get fixed. Then the safe wouldn't open when i put in my code, so I had to call "engineering" again! I was virtually ignored in the restaurant at the not inexpensive buffet breakfast. I had to get my own menu, and get up and search for coffee. It happened both mornings I ate there. It was not busy!