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Reviews of The Westin Tampa Waterside

4 out of 5
The Westin Tampa Waterside
725 S Harbour Island Blvd, Tampa, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 538 out of 1010 reviews" "
Rating 8 - Good. 215 out of 1010 reviews" "
Rating 6 - Okay. 140 out of 1010 reviews" "
Rating 4 - Poor. 71 out of 1010 reviews" "
Rating 2 - Terrible. 46 out of 1010 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Edwin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good but not parking only vallet parking to high cost.
Stayed 1 night in Mar 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie on Mar 19, 2024
Good evening, thank you Joyce for submitting your survey. We hope you have a great day and look forward to hosting you again.

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Valet was simple and quick. Check in was also simple and quick. My wife and I were celebrating our 24th wedding anniversary and expected a little bit more for what we had to pay. Carpet in hallway and rooms was dingy, bathtub did not drain. No food available in the late evening. Ridiculously cold in the breakfast area. There’s more but I’ll stop there.
Stayed 1 night in Mar 2024
Response from Katie on Mar 17, 2024
Dear James,Thank you for staying with us at the Westin Tampa Waterside for your Wedding Anniversary. We appreciate your feedback and will pass your notes along to the department leads. We are sorry that our property fell short of expectations and we will work hard to ensure a future stay with us exceeds your past stay experience.

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location is everything. This hotel is in a perfect area for walking. A beautiful river walk, lots of nearby restaurants, and only a 25 minute walk to the cruise terminal. The building itself is a bit tired and old, but the staff were very accommodating and friendly. We would go back to this hotel.
Stayed 1 night in Mar 2024
Response from Amber on Mar 16, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's convenient location and the nearby attractions. We appreciate your kind words about our accommodating and friendly staff. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit.

10/10 Excellent

John

Stayed 2 nights in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amber on Mar 16, 2024
Thank you so much for giving us a perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Hotel And staff were clean helpful would recommend
Stayed 5 nights in Feb 2024
Response from Amber on Mar 16, 2024
Thank you so much for giving us a perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.

10/10 Excellent

eric

Stayed 1 night in Mar 2024
Response from Katie on Mar 23, 2024
Good evening,We wish to thank you for taking time to leave your feedback regarding your recent stay at Westin Tampa Waterside. As well as thank you for choosing us as your destination.We hope that you have a terrific evening.

8/10 Good

Alberto

Stayed 1 night in Feb 2024
Response from Katie on Mar 23, 2024
Good evening,Thank you so much for staying with us at the Westin Tampa Waterside. We appreciate you taking the time to submit a review.Have a wonderful evening.

8/10 Good

Jaymet

Stayed 5 nights in Feb 2024
Response from Katie on Mar 21, 2024
Good evening, Thank you so much for your review. We hope to host you again in the future here at the Westin Tampa Waterside.

10/10 Excellent

CESAR

Stayed 2 nights in Feb 2024
Response from Katie on Mar 21, 2024
Good evening,Thank you so much for filling out our survey for your recent stay at the Westin Tampa Waterside. We look forward to hosting you again in the future.

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice location downtown
Stayed 1 night in Feb 2024
Response from Amber on Mar 16, 2024
Thank you for sharing your feedback. We appreciate your comment about our downtown location. We're continuously striving to improve, and we hope to provide you with an even better experience in the future.

10/10 Excellent

elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber on Mar 16, 2024
Thank you so much for giving us a perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.

8/10 Good

govind

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amber on Mar 16, 2024
Thank you for taking the time to rate your recent stay with us. We value your feedback and hope to have the opportunity to further enhance your experience in the future.

8/10 Good

Tracey

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Amber on Feb 18, 2024
Thank you for your positive review! We appreciate your feedback.

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness
A bit on the low side for supposedly being a 4* hotel.
Stayed 1 night in Feb 2024
Response from Amber on Feb 12, 2024
Thank you for sharing your feedback with us. We appreciate your insights, and we will certainly use them to improve our services. Your input is invaluable to us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. The rooms didnt have a cofffee maker and breakfast was not to good.
Stayed 2 nights in Feb 2024
Response from Amber on Feb 10, 2024
Thank you for your feedback. We'll work on improving the room amenities and breakfast options for a better experience next time.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Amber on Jan 31, 2024
We sincerely appreciate your perfect rating! Thank you for choosing to stay with us. We look forward to hosting you again soon!

10/10 Excellent

Gregory, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amber on Jan 31, 2024
We sincerely appreciate your perfect rating! Thank you for choosing to stay with us. We look forward to hosting you again soon!

10/10 Excellent

Ondray, Columbia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amber on Jan 31, 2024
We sincerely appreciate your perfect rating! Thank you for choosing to stay with us. We look forward to hosting you again soon!

10/10 Excellent

Millicent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The decor was elegant. The view from my room was of the harbor and the Tampa skyline and it was beautiful. I pulled my chair to the window just to sit and look out. I felt very safe because the elevator would not move without a room key. The food was good and the employees served with a smile. I was at a convention so the hotel was walking distance. I would definitely choose this Westin again.
Stayed 1 night in Jan 2024
Response from Amber on Jan 19, 2024
Thank you for your wonderful review! We're delighted you enjoyed the elegant décor, beautiful views, and felt safe with our secure elevator system. It's fantastic to hear you had a positive experience with our food and our team's service. We look forward to welcoming you back to The Westin for your future visits!

8/10 Good

Paolo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Amber on Jan 13, 2024
Dear Paolo, Thank you for taking the time to leave a review on Expedia. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. We look forward to welcoming you back on your next visit.

6/10 Okay

Julitza

Liked: Cleanliness
Overall okay experience, many additional fees and long wait times for services like valet and breakfast.
Stayed 1 night in Dec 2023
Response from Amber on Jan 13, 2024
Dear Julitza, Thank you for sharing your feedback with us. We appreciate your honest review and regret any inconvenience you experienced during your stay.We apologize for the extended wait times for services such as valet and breakfast. Your feedback is crucial, and we are taking steps to address these issues to enhance the efficiency of our services.Regarding additional fees, we understand the importance of transparency, and we will review our fee structure to ensure it aligns with our guests' expectations.We value your input and hope to have the opportunity to provide you with an improved experience on your next visit.

10/10 Excellent

Lennon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and when there was an issue with other guests making an extreme amount of noise and banging on walls, management took care of it immediately.
Stayed 5 nights in Dec 2023
Response from Amber on Jan 11, 2024
Dear Lennon, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay, and we're glad we could address the noise issue promptly. Your comfort is our priority. We look forward to welcoming you back in the future!

6/10 Okay

Barbara

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Amber on Jan 13, 2024
Dear Barbara, Thank you for taking the time to leave a review. We appreciate your feedback and would love to hear more about your experience to better understand how we can improve. If you have any specific suggestions or concerns, please feel free to reach out. We value your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crowded elevators. No balconies.
Stayed 2 nights in Dec 2023
Response from Amber on Jan 13, 2024
Dear Jose, Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. We look forward to welcoming you back on your next visit.

2/10 Terrible

Chandler, Glen St Mary

Disliked: Amenities
Overpriced regular hotel room. Beautiful grounds but the hotel rooms were average. I stayed at better hotel rooms in Best Western. Parking garage is very inconvenient and way overpriced. No access to your vehicles if you forget something.
Stayed 1 night in Dec 2023
Response from Amber on Jan 11, 2024
Dear Chandler, Thank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you experienced. We value your input and will use it to improve our services. We hope to have the opportunity to welcome you back and provide an enhanced experience.

10/10 Excellent

Alexis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amber on Jan 11, 2024
Dear Alexis, Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back in the future!

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell like sewer we couldn’t sleep at night, the emergency lights at the room ceiling were flashing all night, they didn’t tell us that they are working on cleaning g the bad smell, bad room service they never showed up after we called and requested extra blankets, overall stay somewhere else
Stayed 1 night in Dec 2023
Response from Amber on Dec 28, 2023
Dear Ricardo, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we're addressing the issues you mentioned to enhance our guests' experience. We're truly sorry for falling short of your expectations and hope you'll consider giving us another chance in the future.

8/10 Good

Susana

Liked: Cleanliness, staff & service, room comfort
Great job
All associates were awesome, service was excellent, hotel is getting old and need to be upgraded. Other than that great experience 👍
Stayed 2 nights in Dec 2023
Response from Amber on Dec 28, 2023
Dear Susana, Thank you for your kind words about our awesome associates and excellent service! We appreciate your feedback on the hotel's age, and we're committed to continuous improvement. We're glad you had a great overall experience and hope to welcome you back soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Boat parade
Came to see the annual Tampa Bay Christmas boat parade. The hotel was right on the water and we could actually see it from our room! Enjoyed having a drink and some appetizers at their bar while waiting for our room to be ready. Room was clean and had everything we needed. The beds were super comfortable !
Stayed 1 night in Dec 2023
Response from Amber on Dec 28, 2023
Dear Sharon, Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you enjoyed the annual Tampa Bay Christmas boat parade and that our waterfront location allowed you to have a fantastic view right from your room. It's great to know that you had a pleasant time at our bar while waiting for your room, and we're thrilled that the room met your expectations with its cleanliness and amenities. We're especially pleased to hear that the beds provided a comfortable night's rest. We appreciate your positive feedback and hope to welcome you back for future events or simply for another relaxing stay.

10/10 Excellent

Clive

Stayed 1 night in Dec 2023
Response from Amber on Jan 31, 2024
We sincerely appreciate your perfect rating! Thank you for choosing to stay with us. We look forward to hosting you again soon!

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amber on Dec 21, 2023
Dear Beth,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Megan, Lake Charles

Stayed 5 nights in Dec 2023
Response from Amber on Dec 21, 2023
Dear Megan, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kenneth, Alburgh

Stayed 1 night in Dec 2023
Response from Amber on Jan 11, 2024
Dear Kenneth, Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back in the future!

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber on Dec 16, 2023
Dear Dale, Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and it's always a pleasure to know that our guests had a great experience.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!

8/10 Good

Richard

Traveled with partner
Stayed 1 night in Dec 2023
Response from Amber on Dec 16, 2023
Dear Richard,Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and it's always a pleasure to know that our guests had a great experience. We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot downtown on the water
Stayed 2 nights in Dec 2023
Response from Amber on Dec 12, 2023
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience at our downtown waterfront hotel. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amber on Dec 12, 2023
Thank you so much for taking the time to share your feedback with us! Our team works hard to provide a memorable stay for all our guests, and we're pleased to hear that we hit the mark during your visit. Thank you again for choosing our hotel, and we appreciate your positive review!

10/10 Excellent

Koraly

Stayed 2 nights in Dec 2023
Response from Amber on Dec 9, 2023
Dear Koraly,We are sincerely grateful for your positive feedback and delighted to learn that you found our staff to be exceptionally friendly and enjoyed your stay in our rooms. Your satisfaction is our top priority, and it warms our hearts to know that we met your expectations.Your continued patronage means the world to us, and we are committed to ensuring each visit exceeds your expectations.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Amber on Dec 8, 2023
Dear Ricardo,Thank you so much for taking the time to leave a positive review! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We strive to provide excellent service and a memorable experience for all our guests. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

ALECCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amber on Dec 8, 2023
Dear Alecco,Thank you so much for taking the time to leave a positive review! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We strive to provide excellent service and a memorable experience for all our guests.We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly accommodating. The rooms were clean. Both the meals we had were terrific. I will definitely stay there the next time I’m in Tampa.
Stayed 2 nights in Dec 2023
Response from Amber on Dec 5, 2023
Dear Amanda, Thank you for your glowing review! We're thrilled to hear that you found our staff accommodating, rooms clean, and meals terrific. We can't wait to welcome you back on your next visit to Tampa!Best regards,Amber

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a concert at the Amalie, not only were the front desk people really chill & welcoming —- this place was also just really nice. Got two free drink tokens so took advantage of that before walking a short 10 minutes to the venue, which you can see basically the whole time. And had a blast. Literally no issues with this hotel and trust me when I say I be nit picking things. Also the views were really gorgeous. Oh and the local parking garage was $10 for 24 hours on spothero, took 2 minutes to walk there n back.
Stayed 1 night in Nov 2023
Response from Amber on Nov 30, 2023
Your fantastic review brought smiles to all our faces, and we're delighted to have been a part of your concert experience at the Amalie.We're thrilled to hear that our front desk team made you feel welcome—our goal is to make every guest feel right at home. It sounds like you had a blast taking advantage of those free drink tokens before heading to the concert. What better way to kick off a night of music and fun?Your attention to detail doesn't go unnoticed, and we appreciate your kind words about our hotel.Thank you once again for choosing to stay with us and for taking the time to share your experience.

10/10 Excellent

Miquiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property is "CENTRAL" to everything in Tampa and the local areas (Treasure Island, Clearwater, Dunedin, Sponge Docks in Tarpon Springs, the Casino, Channelside, Davis Islands, Gandy, and South Tampa) and everything outside of Tampa (Venice, Sarasota, Lakeland, Orlando, Weeki Wachee, Cape Coral, and Sanibel).
Stayed 7 nights in Nov 2023
Response from Amber on Nov 30, 2023
Thank you for taking the time to share your fantastic review! We're delighted to hear that our property's central location added to the enjoyment of your stay. It's wonderful to know that our proximity to various attractions and areas, both within Tampa and the surrounding regions, contributed to the convenience of your visit.We're grateful for your choice to stay with us and look forward to welcoming you back to the Westin on your future travels!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amber on Nov 30, 2023
Thank you for taking the time to leave a positive review! We are delighted to learn that you had a great experience during your stay with us.Your satisfaction is our top priority, and we're pleased to see that your expectations were met. If there's anything specific that you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable to us as we strive to continually enhance our guests' experiences.Thank you for choosing us for your stay!

6/10 Okay

James

Business traveler
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Amber on Nov 30, 2023
Thank you for taking the time to leave a positive review! We are delighted to learn that you had a great experience during your stay with us.Your satisfaction is our top priority, and we're pleased to see that your expectations were met. If there's anything specific that you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable to us as we strive to continually enhance our guests' experiences.Thank you for choosing us for your stay!

10/10 Excellent

Kersha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and service from the staff.
Stayed 2 nights in Nov 2023
Response from Amber on Nov 30, 2023
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed great hospitality and service from our staff during your stay.Our team takes pride in delivering exceptional service, and it's truly rewarding to know that their efforts contributed to making your stay memorable.We look forward to hosting you again soon!

6/10 Okay

Raymond

Liked: Cleanliness, staff & service
Road Warrior
The check in was brutal! The front desk manager was able to correct all issues to our satisfaction. The staff in the restaurants are great. Hotel is tired and needs some redecorating. Once this is accomplished with the great staff will be a great property
Stayed 3 nights in Nov 2023
Response from Amber on Nov 30, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during the check-in process and appreciate your patience as our front desk manager worked to address and correct the issues to your satisfaction.We're delighted to hear that you had positive interactions with the restaurant staff. Your compliments are a great encouragement to our team.We appreciate your understanding and constructive feedback. It's our hope that, with ongoing improvements, we can welcome you back in the future to showcase the positive changes we've made. Thank you for choosing to stay with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Need more parking
Stayed 1 night in Nov 2023
Response from Amber on Nov 30, 2023
Thank you for taking the time to leave a positive review! We are delighted to learn that you had a great experience during your stay with us.We appreciate your comments regarding the need for more parking options at our hotel.Your input is valuable, and we apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we're pleased to see that your expectations were met.