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Reviews of TownePlace Suites by Marriott Tampa Westshore/Airport

2.5 out of 5
TownePlace Suites by Marriott Tampa Westshore/Airport
5302 Avion Park Drive, Tampa, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 364 out of 728 reviews" "
Rating 8 - Good. 231 out of 728 reviews" "
Rating 6 - Okay. 74 out of 728 reviews" "
Rating 4 - Poor. 31 out of 728 reviews" "
Rating 2 - Terrible. 28 out of 728 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance was not obvious; looked like a regular door. Lobby was fine - coffee, neat US map, items for purchase. Room was big, all kitchen aspects, clean, comfy. Our room was booked for 3; we had to call down & get the sheets/blanket for sofa bed. Bathroom clean, nice shower/pressure with all soaps. Nice bfast - continental plus eggs, bacon, waffles…Free parking. Quick check in/out. <10 min drive to airport. Only complaint was water lines on lamp shade.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Dear Corinne,Thank you for sharing your recent stay experience with us. We're glad to see that you enjoyed your overall stay. We hope to see you again soon!

8/10 Good

Andrew, Santa Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was probably the nicest person I have ever encountered when checking in to a hotel. The room was very clean and convenient for a 7am Flight. One minor complaint was the air conditioning unit that sounded like a Jet Engine taking off every 20 minutes or so, which could not have been foreseen at check in. Otherwise we had a very pleasant evening
Stayed 1 night in Mar 2024
Response from AGM on Apr 12, 2024
Dear Andrew,Thank you for sharing your recent stay with us. We appreciate your feedback and will be sharing your feedback with our team. We apologize that the air conditioner kept you up and will be looking into it to ensure it was an isolated incident.

10/10 Excellent

Anthony, Cambridge

Stayed 2 nights in Mar 2024

10/10 Excellent

Miles, Tokyo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff!
Stayed 1 night in Mar 2024
Response from AGM on Apr 12, 2024
Dear Miles,Thank you for sharing your recent stay experience with us. We're happy to hear you enjoyed your stay. We hope to see you back soon.

8/10 Good

Geri

Liked: Cleanliness, staff & service, amenities
Somewhat dates property. Soundproofing not so good. Could hear the plumbing sounds and the occupants in the room above us. The staff were great. Friendly and helpful.
Stayed 9 nights in Feb 2024
Response from AGM on Mar 6, 2024
Dear Geri,Thank you for sharing your recent stay experience with us. We apologize that we fell short of your expectations. We're also glad to see you enjoyed your overall stay and we hope to see you again soon.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 6, 2024
Dear Kaitlyn,Thank you for sharing your recent stay experience with us. We're delighted to see you enjoyed your stay with us.

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom floor was flooded and toilet didnt work. They had no other rooms available. However maintenance came fairly quickly and took care of the peoblem. It seems that should have been recognized when the bathroom was being cleaned.
Stayed 1 night in Feb 2024
Response from AGM on Feb 27, 2024
Dear Denise,Thank you for sharing your recent stay experience with us. We appreciate your feedback. We sincerely apologize that we did not meet your expectations and the issues that you endured during your stay with us. We have shared your feedback with our leadership team to ensure that this was an isolated incident.

10/10 Excellent

Kayode and Angelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, the room really nice and the staff was really nice
Stayed 1 night in Feb 2024
Response from AGM on Feb 27, 2024
Dear Kayode and Angelia,Thank you for leaving us feedback. We appreciate your feedback and we're happy to see you enjoyed your stay with us. We hope to see you back soon.

10/10 Excellent

Dionne, LITHONIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so peaceful and quiet. Staff we pleasant, accommodating and helpful.
Stayed 3 nights in Feb 2024
Response from Agm on Feb 19, 2024
Dear Dionne,Thank you for sharing your recent stay experience with us. We’re happy to see you enjoyed your stay!

10/10 Excellent

THOMAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and property
Stayed 1 night in Feb 2024
Response from AGM on Feb 17, 2024
Dear Thomas,Thank you for sharing with us about your recent stay. We’re so happy to see you enjoyed your stay with us.

6/10 Okay

Antonio

Needs updating
Stayed 2 nights in Feb 2024
Response from AGM on Feb 5, 2024
Dear Antonio,Thank you for sharing your feedback with us. We hope that you enjoyed your overall stay.

8/10 Good

Linda

Stayed 1 night in Jan 2024
Response from AGM on Apr 12, 2024
Dear Linda,Thank you for sharing your recent stay experience with us. We appreciate your feedback. We're glad that you enjoyed your stay.

6/10 Okay

Debra, SAN ANTONIO

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was our first time staying on the 1st floor. I would totally recommend. It was quite even with a street facing room. The front desk are nice and helpful. The morning breakfast offers lots of choices, and I love the all day coffee and tea bar. The property itself shows some wear and tear in our room (106). The heater has a terrible "knocking" noise. which awakes you every time it turns on. The bathroom is tight between shower and toilet (definitely not to code). The faucet to turn the shower on leaks so you have pulled super tight to turn off, which is hard to open when you are ready to shower.
Stayed 2 nights in Jan 2024
Response from AGM on Jan 24, 2024
Dear Debra,Thank you for leaving us a feedback about your recent stay. We appreciate your feedback and will be sharing your feedback with our team to ensure your experience was an isolated incident and so that our future guest won’t have to experience the same issues.

8/10 Good

Emily

Stayed 1 night in Jan 2024
Response from AGM on Feb 5, 2024
Dear Emily,Thank you for leaving feedback. We hope you enjoyed your stay with us and we hope to see you back soon.

2/10 Terrible

MaryAnn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in toilet didn’t work as front desk to help with problem nothing was done for well over an hour.
Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Dear MaryAnn,Thank you for sharing your stay with us. We sincerely apologize that it took us a while respond to your issue. We hope that ultimately we were able to resolve your issue during your stay. We hope that you come back to stay with us so that we can make your next stay a better one.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Dear Kathleen,Thank you for sharing your experience with us. We're happy to see you enjoyed your stay. We hope to see you back soon.

10/10 Excellent

Beth A

Stayed 1 night in Dec 2023
Response from AGM on Jan 24, 2024
Dear Beth A,Thank you for sharing your recent experience with us. We’re happy to see you enjoyed your stay. We hope to see you soon!

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay over by the airport with a free shuttle. We had an international flight at 8:45 out of Tampa. Much easier to stay there and not have to worry about getting there for an early flight. Also seems like a great place for long stay business travelers. Has everything you need to be able to unpack and make it a home for awhile.
Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear April,Thank you for sharing your feedback with us. We appreciate you taking the time out of your day to let us know how your stay went. We're glad to hear you enjoyed your stay.

2/10 Terrible

Mayumi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in room 350 and it was an adjoining ADA room that we did not request…we stayed for only few hours to get sleep between flights but the adjoining room was very noisy late at night, man and woman talking loud and TV sound also loud. Had to call front desk to let them know the situation and they said they will send somebody but I don’t know if they did because the sound did not go down and I had difficulty sleeping. Also room clock was 1 hour wrong so that is not good if guest didn’t notice. ADA bathroom doors did not close perfectly either, you can see the other in the restroom and does not have good privacy. I was disappointed with this stay and would like to be contacted by someone in charge. Front desk staff made note for the supervisor, please reply to my email. Thank you.
Stayed 1 night in Oct 2023
Response from AGM on Feb 1, 2024
Dear Mayumi,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear David,Thank you for leaving us a feedback. Thank you for sharing your experience with us. We're glad you enjoyed your stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, free breakfast and shuttle
Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear Patricia,Thank you for sharing your recent stay with us. We're delighted you were able to take advantage of our amenities and you enjoyed your stay.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Here Again
Great customer service from everyone at the hotel. Enjoyed my stay.
Stayed 2 nights in Dec 2023
Response from AGM on Jan 7, 2024
Dear Jacob,Thank you for sharing your recent experience with us. We're glad to see you enjoyed your stay with us. We hope that you come back to stay with us again.

8/10 Good

Patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable, friendly front desk staff who met our needs and went above and beyond.
Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear Patti,Thank you for leaving us a feedback. We appreciate your kind words and we hope to see you again soon!

4/10 Poor

KATY, DEPOE BAY

Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear Katy,Thank you for sharing your recent stay with us. We sincerely apologize for not meeting your expectations. We hope you come back to stay with us again so that we can make your next stay a better one.

2/10 Terrible

Gerardo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
worst customer service ever
terrible service, don't care about customers, never again
Stayed 4 nights in Dec 2023
Response from AGM on Jan 7, 2024
Dear Gerardo,We apologize if we did not meet your expectations. We hope that we were able to resolve any issues during your stay.

10/10 Excellent

Wilfredo, Bayamon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear Wilfredo,Thank you for sharing your recent stay with us. We appreciate your feedback. We hope to see you back soon!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
Second or third time staying here prior to boarding a plane first thing in am at Tampa. Second time for sure same gentleman checked us in. Always so helpful and pleasant. Lovely accommodations and in a very walkable place for food and parking (cheaper than the airport, instead @ A1 parking). Plus they have a shuttle that will drop you off at airport. Thanks again, see you again soon.
Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear Kathy,We're delighted to be your choice of hotel when you travel out of Tampa. It's always a pleasure to welcome you back. We'll be sharing your comments to our team. We'll see you soon!

10/10 Excellent

LeAnn

Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear LeAnn,Thank you for sharing your stay with us. We're happy you enjoyed your stay and we hope that you come back to stay with us again.

4/10 Poor

Patrick

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
People on the most were really nice and friendly but a couple could use a (good morning or good afternoon) put in their vocabulary. Main elevator need a lot of work both in looks, noises and speed. A Good fresh look in paint colors would make a world of difference to this property. Carpets in rooms are dated. CHAIRS in lobby area should be put in the dump was not at all inviting to even sit for the very limited breakfast offering.
Stayed 2 nights in Dec 2023
Response from AGM on Jan 7, 2024
Dear Patrick,Thank you for your feedback. We appreciate your business. We will definitely address your concerns with our team and take this as a training opportunity.

10/10 Excellent

Anisha

Traveled with group, Business traveler
Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear Anisha,Thank you for leaving us feedback. We appreciate your feedback. We're happy to see you enjoyed your stay.

8/10 Good

Kelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from AGM on Jan 7, 2024
Dear Kelly,Thank you for letting us know how your recent stay went. We're happy to see you enjoyed your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property friendly staff and very convenient for the airport
Stayed 1 night in Dec 2023
Response from AGM on Dec 10, 2023
Dear William,Thank you for your feedback. We’re glad to see you enjoyed your stay. We hope to see you back soon!

10/10 Excellent

Ramonita, Canovanas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from AGM on Dec 10, 2023
Dear Ramonita,Thank you for leaving us a feedback. We appreciate your feedback and will be sharing it with our team.

4/10 Poor

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was just staying one night to get some sleep before getting a rental car and driving to Naples. Handy shuttle for pickup from the airport and drop off to rental car center. The main problem was the extremely noisy fan on the air conditioning unit. It apparently could not be turned off. I had to cover it in seat cushions and bed cushions to drop the noise down to a level at which I could sleep. Staff were good. Breakfast was adequate.
Stayed 1 night in Dec 2023
Response from AGM on Dec 10, 2023
Thank you Patrick for sharing your recent stay with us. We apologize that we did not meet your expectations. We’ll be sharing your comments with our team to ensure that this is an isolated incident. We hope that you come back to stay with us so we can make your next stay a better one.

6/10 Okay

Scott

Traveled with partner
Meh
Stayed 1 night in Nov 2023
Response from AGM on Dec 9, 2023
Dear Scott,Thank you for sharing your experience with us. We hope that any concerns you had during your stay were addressed.

8/10 Good

Richard

Liked: Cleanliness, staff & service
A bit worn but very clean…great shower..young man at check in was terrific….excellent employee
Stayed 1 night in Dec 2023
Response from AGM on Dec 9, 2023
Dear Richard,Thank you for leaving us feedback about your stay with us. We appreciate and value your feedback. We'll definitely share your feedback with our operations team.

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from AGM on Jan 7, 2024
Dear Peter,Thank you for your feedback. We're delighted to see that you enjoyed your stay with us.

2/10 Terrible

David

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was musty, no pillows for the fold out couch, very uncomfortable. Air conditioning unit was old, made a loud noise. Inexpensive and friendly, close to a great parking garage for the airport. Great shuttle to and from the airport as well.
Stayed 1 night in Nov 2023
Response from AGM on Dec 1, 2023
Dear David,Thank you for sharing your recent stay with us. We sincerely apologize for the any inconvenience that you had to endure during your stay. We hope that we were able to provide you with a resolution during your stay.

10/10 Excellent

Judy

Traveled with family
Close to restaurants
Stayed 1 night in Nov 2023
Response from AGM on Dec 1, 2023
Dear Judy,Thank you for your feedback. We appreciate and value your feedback. We're happy to see you enjoyed your stay.

10/10 Excellent

Ralph

Liked: Staff & service, property conditions & facilities
Good staff and breakfast, dirty pool
Stayed 1 night in Nov 2023
Response from AGM on Dec 1, 2023
Ralph,Thank you for your kind words. We're glad to see you enjoyed your stay. We'll share your comments with our team.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Nov 2023
Response from AGM on Dec 1, 2023
Dear Dennis,Thank you for sharing your recent stay with us. We're glad you enjoyed your stay. Come back to stay with us soon.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shuttle from airport to hotel came quickly and the driver was friendly. Check in was quick and efficient. Room is clean, spacious and comfortable.
Stayed 1 night in Nov 2023
Response from AGM on Dec 1, 2023
Dear Felicia,Thank you for sharing your experience with us. We're happy to see you enjoyed your stay and was able to take advantage of our services. We hope to see you back soon

8/10 Good

Lionel

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Nov 2023
Response from AGM on Dec 1, 2023
Lionel,Thank you for sharing your recent stay with us. We're happy to see you enjoyed your stay. We hope to see you back soon.

2/10 Terrible

Connelia

Stayed 3 nights in Nov 2023
Response from AGM on Dec 1, 2023
Dear Connelia,Thank you for sharing your recent stay with us. We sincerely apologize if we did not meet your expectations. We hope you come back to stay with us so we can make your next stay a better one.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Dec 1, 2023
David,Thank you for leaving us a feedback. We're glad you enjoyed your stay.

10/10 Excellent

Connie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So thankful for shuttle and breakfast. Staff friendly. Felt at home. Thank you for a pleasant stay.
Stayed 2 nights in Nov 2023
Response from AGM on Dec 1, 2023
Dear Connie,We're glad you enjoyed your stay! Thank you for sharing your feedback with us.

4/10 Poor

Holley

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is in need of a renovation and was not very clean. We were super surprised because we usually love Marriott properties which is why we picked this hotel. On a positive note, the staff was very nice and accommodating.
Stayed 1 night in Nov 2023
Response from AGM on Nov 19, 2023
Dear Holley,Thank you for your feedback. We value and appreciate your feedback. We'll be sharing your feedback with our management.

4/10 Poor

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on Nov 19, 2023
Dear Patricia,Thank you for sharing with us your findings. We'll definitely share your findings with our appropriate department to ensure that this is an isolated incident.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Response from AGM on Nov 18, 2023
Dear Deborah,Thank you for leaving us a feedback about your stay with us. We're happy to see you enjoyed your stay.

8/10 Good

benjamin, Wash

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from AGM on Nov 18, 2023
Dear Benjamin,Thank you for sharing your feedback with us. We're delighted to see you enjoyed your stay.