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The hotel was very nice. They let us check in early we had taken a red eye in the night before. Plenty of great restaurants close by and a star bucks right next to the hotel. The valet guys were great also.
Laura
Stayed 3 nights in Apr 2024
Response from Amber on Apr 13, 2024
We're thrilled to hear that you had a pleasant experience during your stay with us! It's fantastic that our team was able to accommodate your early check-in after your red-eye flight. We're glad you found our location convenient with plenty of dining options nearby and a Starbucks right next to the hotel. Our valet team will be delighted to hear your kind words as well. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
We have been here about three times this spring and have always had a pleasant experience.
MIna
Stayed 2 nights in Apr 2024
Response from Amber on Apr 13, 2024
We're delighted to hear that you've had pleasant experiences during your visits this spring! It's always wonderful to welcome back returning guests like yourself. Thank you for your continued support, and we look forward to providing you with excellent service on your future visits.
Stayed here for the Madonna concert. I was able to walk everywhere right from the hotel. Very convenient. Very nice and clean hotel right on the water.
Suzanne
Stayed 1 night in Apr 2024
Response from Amber on Apr 13, 2024
We're delighted to hear that you enjoyed your stay with us for the Madonna concert! It's fantastic that our convenient location and cleanliness met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
Outstanding Property, front desk were all rock stars, I’ll be back to this hotel every time I’m in tampa
George Lee
Stayed 2 nights in Mar 2024
Response from Amber on Apr 6, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had an outstanding experience with us and that our front desk team exceeded your expectations. We look forward to welcoming you back to our hotel every time you're in Tampa!
Loved this location! Clean and super convenient. Walkable to dining and shopping. Great stay.
Judy
Stayed 3 nights in Mar 2024
Response from Amber on Apr 3, 2024
Thank you for your kind words! We're delighted to hear that you loved our location and found your stay enjoyable. We aim to provide a clean and convenient experience for all our guests, and we're thrilled to know we succeeded with you. Looking forward to welcoming you back soon!
Thank you for taking the time to share your fantastic feedback with us! We're thrilled to hear that you had a great stay and enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.
Everything good but not parking only vallet parking to high cost.
Edwin
Stayed 1 night in Mar 2023
Response from Katie on Mar 28, 2024
Good morning,Thank you for taking the time to submit our survey for your recent stay at Westin Tampa Waterside. We appreciate all your feedback, including our valet expense. We look forward to hosting you again.
Valet was simple and quick. Check in was also simple and quick.
My wife and I were celebrating our 24th wedding anniversary and expected a little bit more for what we had to pay. Carpet in hallway and rooms was dingy, bathtub did not drain. No food available in the late evening. Ridiculously cold in the breakfast area. There’s more but I’ll stop there.
James
Stayed 1 night in Mar 2024
Response from Katie on Mar 17, 2024
Dear James,Thank you for staying with us at the Westin Tampa Waterside for your Wedding Anniversary. We appreciate your feedback and will pass your notes along to the department leads. We are sorry that our property fell short of expectations and we will work hard to ensure a future stay with us exceeds your past stay experience.
8/10 Good
Ruth
Traveled with partner
Mar 15, 2024
Liked: Cleanliness, staff & service, amenities
Location is everything. This hotel is in a perfect area for walking. A beautiful river walk, lots of nearby restaurants, and only a 25 minute walk to the cruise terminal. The building itself is a bit tired and old, but the staff were very accommodating and friendly. We would go back to this hotel.
Ruth
Stayed 1 night in Mar 2024
Response from Amber on Mar 16, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's convenient location and the nearby attractions. We appreciate your kind words about our accommodating and friendly staff. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit.
10/10 Excellent
John
Mar 7, 2024
John
Stayed 2 nights in Feb 2024
Response from Amber on Mar 30, 2024
We're delighted to hear you had a fantastic stay! Thank you for the stellar rating, and we hope to welcome you back soon.
Thank you so much for giving us a perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.
10/10 Excellent
Joseph
Mar 3, 2024
Liked: Cleanliness, staff & service
Hotel And staff were clean helpful would recommend
Joseph
Stayed 5 nights in Feb 2024
Response from Amber on Mar 16, 2024
Thank you so much for giving us a perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.
10/10 Excellent
eric
Mar 2, 2024
eric
Stayed 1 night in Mar 2024
Response from Katie on Mar 23, 2024
Good evening,We wish to thank you for taking time to leave your feedback regarding your recent stay at Westin Tampa Waterside. As well as thank you for choosing us as your destination.We hope that you have a terrific evening.
8/10 Good
Alberto
Mar 2, 2024
Alberto
Stayed 1 night in Feb 2024
Response from Katie on Mar 23, 2024
Good evening,Thank you so much for staying with us at the Westin Tampa Waterside. We appreciate you taking the time to submit a review.Have a wonderful evening.
8/10 Good
Jaymet
Mar 1, 2024
Jaymet
Stayed 5 nights in Feb 2024
Response from Katie on Mar 21, 2024
Good evening, Thank you so much for your review. We hope to host you again in the future here at the Westin Tampa Waterside.
10/10 Excellent
CESAR
Feb 28, 2024
CESAR
Stayed 2 nights in Feb 2024
Response from Katie on Mar 21, 2024
Good evening,Thank you so much for filling out our survey for your recent stay at the Westin Tampa Waterside. We look forward to hosting you again in the future.
Thank you for sharing your feedback. We appreciate your comment about our downtown location. We're continuously striving to improve, and we hope to provide you with an even better experience in the future.
Thank you so much for giving us a perfect rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon.
Thank you for taking the time to rate your recent stay with us. We value your feedback and hope to have the opportunity to further enhance your experience in the future.
8/10 Good
Tracey
Feb 15, 2024
Liked: Cleanliness
Disliked: Staff & service
Tracey
Stayed 2 nights in Feb 2024
Response from Amber on Feb 18, 2024
Thank you for your positive review! We appreciate your feedback.
8/10 Good
Kenneth
Business traveler
Feb 10, 2024
Liked: Cleanliness
A bit on the low side for supposedly being a 4* hotel.
Kenneth
Stayed 1 night in Feb 2024
Response from Amber on Feb 12, 2024
Thank you for sharing your feedback with us. We appreciate your insights, and we will certainly use them to improve our services. Your input is invaluable to us.
The decor was elegant. The view from my room was of the harbor and the Tampa skyline and it was beautiful. I pulled my chair to the window just to sit and look out. I felt very safe because the elevator would not move without a room key. The food was good and the employees served with a smile. I was at a convention so the hotel was walking distance. I would definitely choose this Westin again.
Millicent
Stayed 1 night in Jan 2024
Response from Amber on Jan 19, 2024
Thank you for your wonderful review! We're delighted you enjoyed the elegant décor, beautiful views, and felt safe with our secure elevator system. It's fantastic to hear you had a positive experience with our food and our team's service. We look forward to welcoming you back to The Westin for your future visits!
8/10 Good
Paolo
Traveled with family
Jan 5, 2024
Liked: Cleanliness, staff & service, amenities
Paolo
Stayed 1 night in Dec 2023
Response from Amber on Jan 13, 2024
Dear Paolo, Thank you for taking the time to leave a review on Expedia. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. We look forward to welcoming you back on your next visit.
6/10 Okay
Julitza
Jan 3, 2024
Liked: Cleanliness
Overall okay experience, many additional fees and long wait times for services like valet and breakfast.
Julitza
Stayed 1 night in Dec 2023
Response from Amber on Jan 13, 2024
Dear Julitza, Thank you for sharing your feedback with us. We appreciate your honest review and regret any inconvenience you experienced during your stay.We apologize for the extended wait times for services such as valet and breakfast. Your feedback is crucial, and we are taking steps to address these issues to enhance the efficiency of our services.Regarding additional fees, we understand the importance of transparency, and we will review our fee structure to ensure it aligns with our guests' expectations.We value your input and hope to have the opportunity to provide you with an improved experience on your next visit.
We enjoyed our stay and when there was an issue with other guests making an extreme amount of noise and banging on walls, management took care of it immediately.
Lennon
Stayed 5 nights in Dec 2023
Response from Amber on Jan 11, 2024
Dear Lennon, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay, and we're glad we could address the noise issue promptly. Your comfort is our priority. We look forward to welcoming you back in the future!
6/10 Okay
Barbara
Jan 2, 2024
Liked: Cleanliness
Disliked: Staff & service
Barbara
Stayed 2 nights in Dec 2023
Response from Amber on Jan 13, 2024
Dear Barbara, Thank you for taking the time to leave a review. We appreciate your feedback and would love to hear more about your experience to better understand how we can improve. If you have any specific suggestions or concerns, please feel free to reach out. We value your input and hope to have the opportunity to exceed your expectations in the future.
10/10 Excellent
Cody
Jan 2, 2024
Liked: Cleanliness, staff & service, room comfort
Cody
Stayed 1 night in Dec 2023
Response from Amber on Jan 11, 2024
Dear Cody, Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back in the future!
Dear Jose, Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. We look forward to welcoming you back on your next visit.
2/10 Terrible
Chandler, Glen St Mary
Dec 31, 2023
Disliked: Amenities
Overpriced regular hotel room. Beautiful grounds but the hotel rooms were average. I stayed at better hotel rooms in Best Western. Parking garage is very inconvenient and way overpriced. No access to your vehicles if you forget something.
Chandler
Stayed 1 night in Dec 2023
Response from Amber on Jan 11, 2024
Dear Chandler, Thank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you experienced. We value your input and will use it to improve our services. We hope to have the opportunity to welcome you back and provide an enhanced experience.
Dear James, Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back in the future!
Dear Alexis, Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back in the future!
The rooms smell like sewer we couldn’t sleep at night, the emergency lights at the room ceiling were flashing all night, they didn’t tell us that they are working on cleaning g the bad smell, bad room service they never showed up after we called and requested extra blankets, overall stay somewhere else
Ricardo
Stayed 1 night in Dec 2023
Response from Amber on Dec 28, 2023
Dear Ricardo, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we're addressing the issues you mentioned to enhance our guests' experience. We're truly sorry for falling short of your expectations and hope you'll consider giving us another chance in the future.
8/10 Good
Susana
Dec 26, 2023
Liked: Cleanliness, staff & service, room comfort
Great job
All associates were awesome, service was excellent, hotel is getting old and need to be upgraded. Other than that great experience 👍
Susana
Stayed 2 nights in Dec 2023
Response from Amber on Dec 28, 2023
Dear Susana, Thank you for your kind words about our awesome associates and excellent service! We appreciate your feedback on the hotel's age, and we're committed to continuous improvement. We're glad you had a great overall experience and hope to welcome you back soon.
Came to see the annual Tampa Bay Christmas boat parade. The hotel was right on the water and we could actually see it from our room! Enjoyed having a drink and some appetizers at their bar while waiting for our room to be ready. Room was clean and had everything we needed. The beds were super comfortable !
Sharon
Stayed 1 night in Dec 2023
Response from Amber on Dec 28, 2023
Dear Sharon, Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you enjoyed the annual Tampa Bay Christmas boat parade and that our waterfront location allowed you to have a fantastic view right from your room. It's great to know that you had a pleasant time at our bar while waiting for your room, and we're thrilled that the room met your expectations with its cleanliness and amenities. We're especially pleased to hear that the beds provided a comfortable night's rest. We appreciate your positive feedback and hope to welcome you back for future events or simply for another relaxing stay.
10/10 Excellent
Clive
Dec 20, 2023
Clive
Stayed 1 night in Dec 2023
Response from Amber on Jan 31, 2024
We sincerely appreciate your perfect rating! Thank you for choosing to stay with us. We look forward to hosting you again soon!
Dear Beth,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Megan, Lake Charles
Dec 19, 2023
Megan
Stayed 5 nights in Dec 2023
Response from Amber on Dec 21, 2023
Dear Megan, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Kenneth, Alburgh
Dec 18, 2023
Kenneth
Stayed 1 night in Dec 2023
Response from Amber on Jan 11, 2024
Dear Kenneth, Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back in the future!
Dear Dale, Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and it's always a pleasure to know that our guests had a great experience.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!
8/10 Good
Richard
Traveled with partner
Dec 14, 2023
Richard
Stayed 1 night in Dec 2023
Response from Amber on Dec 16, 2023
Dear Richard,Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and it's always a pleasure to know that our guests had a great experience. We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience at our downtown waterfront hotel. We look forward to welcoming you back to our hotel in the future.
Thank you so much for taking the time to share your feedback with us! Our team works hard to provide a memorable stay for all our guests, and we're pleased to hear that we hit the mark during your visit. Thank you again for choosing our hotel, and we appreciate your positive review!
10/10 Excellent
Koraly
Dec 7, 2023
Koraly
Stayed 2 nights in Dec 2023
Response from Amber on Dec 9, 2023
Dear Koraly,We are sincerely grateful for your positive feedback and delighted to learn that you found our staff to be exceptionally friendly and enjoyed your stay in our rooms. Your satisfaction is our top priority, and it warms our hearts to know that we met your expectations.Your continued patronage means the world to us, and we are committed to ensuring each visit exceeds your expectations.