Outdoor banquet area

Reviews of The Westin Tampa Bay

4 out of 5
The Westin Tampa Bay
7627 W Courtney Campbell Cswy, Tampa, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 485 out of 1006 reviews" "
Rating 8 - Good. 219 out of 1006 reviews" "
Rating 6 - Okay. 153 out of 1006 reviews" "
Rating 4 - Poor. 74 out of 1006 reviews" "
Rating 2 - Terrible. 75 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area by airport
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice just far from everything!
Stayed 4 nights in Apr 2024

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service
We booked this hotel hoping it would be an all-in-one place for our getaway. While the hotel was nice, there were a few things that we wished we would have known ahead of booking. The main things were there was no refrigerator in the room, the safe in the room did not work (was told most of them did not), they were working on "improvements" at the time, the elevators had a mind of their own (sometimes waiting 10 mins) and the restaurant was out of a lot of items. We made the best out of it though and just chose to spend most of our time out and about.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely property
Stayed 3 nights in Apr 2024

10/10 Excellent

Emmanuella D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on Apr 16, 2024
Emmanuella, it's rewarding to see that you had a great stay! Thank you and we hope you'll join us for another five-star experience soon!

4/10 Poor

Tara

Traveled with family
Stayed for 4 nights. Toilet was dirty. Room was not cleaned 2 of the days we were there . Ran out of toilet paper. They did bring some up with in 15 mins. Asked to have the trash emptied too. That didn’t happen for 2 days. Complained and was given complementary breakfast. Food was not good either. Best part of the hotel is “Starbucks” and the little beach.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 16, 2024
Tara, we apologize for the issues with room cleanliness and service during your stay. We are addressing these concerns to ensure they are not repeated. We are glad you enjoyed the Starbucks and the beach. We hope you will consider staying with us again for a much-improved experience.

8/10 Good

Luis

Business traveler
Liked: Staff & service
I’m glad to know there’s renovations going on since it feels outdated for a Westin property
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 12, 2024
Luis, thank you for staying with us at The Westin Tampa Bay. We are glad you enjoyed your stay and hope to welcome you back again soon when our renovations are complete!

10/10 Excellent

Bryan, Spring Creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Apr 12, 2024
Byran, thank you for your high recommendation. We are delighted that you enjoyed your stay and were pleased with our accommodations. We hope to welcome you back again soon!

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only stayed one night. They didn’t have grab bars next to toilet. This is a violation of the ADA.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 12, 2024
David, thank you for bringing this to our attention. We apologize for any inconvenience and are reviewing our compliance to ensure all our facilities meet ADA standards. We appreciate your feedback and hope to have the opportunity to welcome you back for a comfortable and accessible stay.

10/10 Excellent

Max Anthony, Sayreville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful front staff, good food recommendations.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 12, 2024
Max, thank you for your kind words. We are delighted to hear that our team was helpful and that you enjoyed our food recommendations. We look forward to welcoming you back for another enjoyable experience soon!

6/10 Okay

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. Staff were very polite and helpful. Location good for the airport. Not much around the area and not great transport links. Would be fine if you were driving. Sound proofing wasn’t great, could hear the conversations of the people in the next door room, especially as there was an interlinking door.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 10, 2024
We are delighted you found our property clean and our team polite, Amber! We appreciate your feedback on location, transport links, and soundproofing. We are working on improvements for a quieter stay. We are looking forward to welcoming you back!

8/10 Good

Leonel

Liked: Cleanliness, staff & service
a lot of noise in the buffet area, but there was good attention in the front desk.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Leonel, thank you for your valuable feedback. We are glad you had an overall enjoyable stay and were pleased with the service our front desk team provided. We sincerely apologize for the inconvenience you experienced in the buffet area and will use your comments to improve. We hope that you will stay with us again for an even better experience!

10/10 Excellent

Thomas S.

Traveled with family
Great staff and location, but not a lot around the hotel. Amazing views of the bay though!
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Thomas, thank you for your perfect rating of The Westin Tampa Bay. We are delighted you had an excellent stay and were pleased with our convenient location, amazing views, and helpful team. Your kind words are very much appreciated. The pleasure would be ours to welcome you back!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying at the Westin inn Tampa. Will definitely go back!
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Apr 9, 2024
John, thank you for your glowing review of The Westin Tampa Bay. We are thrilled you had an excellent stay and were pleased with our accommodations and amenities. We hope to have the pleasure of welcoming you back!

10/10 Excellent

Sonya

Stayed 2 nights in Mar 2024
Response from HotelMgmt on Apr 4, 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Sonya!

8/10 Good

DIXIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Apr 4, 2024
It's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon, Dixie.

10/10 Excellent

Sherontelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Apr 4, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

4/10 Poor

Jaime

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
My check in was a bit dry. Felt like I was bothering the person checking me in also with the person around 11am weren’t to helpful. We were excited to stay when we saw photos and views.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 4, 2024
Jaime, we sincerely regret your arrival was not warm and welcoming and that it fell short of the expectations you had for your trip. This is not the level of service we strive for and we will use your feedback as a training opportunity with the team. Please accept our apologies! We hope for a second chance to restore your trust and show you what we are truly capable of. Thank you.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Apr 4, 2024
We loved hosting you, Keith, and appreciate your high praise! All of us at The Westin Tampa Bay hope you will revisit in the future!

6/10 Okay

Suzanne Elizabeth

Disliked: Staff & service, property conditions & facilities
The hot water took 20 min to heat up, the air conditioner in room was sub par, all the cleaning staff didnt speak one word of english and could not communicate at all. The parking garage arm was broken for days not very safe and im suppose to pay to park my car.
Stayed 7 nights in Mar 2024
Response from HotelMgmt on Apr 3, 2024
We're truly sorry to hear about your experience, Suzanne Elizabeth. Providing a seamless stay is our priority, and we apologize for falling short in terms of our amenities and communication. Our team will be addressing your comments internally. Thank you, and we'd love the opportunity to welcome you back and showcase the improvements we've made.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, nice location, rooms could be a little more updated, no pool
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 3, 2024
Joanna, thank you for your review and positive rating! We're glad you found our rooms clean and enjoyed our convenient location. We appreciate your input regarding the need for updates. Your comments will help us improve, and we hope to welcome you back for an even better experience in the future.

2/10 Terrible

Kushtrim

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
First of all the air conditioner was right on our head which made use headache and sick. I just used the wi-if for 3 minutes and they charged me $10 for that. Parking don’t include which you have to pay $25 per night and no pool or hot tub!!!
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Apr 3, 2024
Thank you for sharing your feedback, Kushtrim. We apologize for any discomfort caused by the placement of the air conditioner and the unexpected Wi-Fi charge. We'll review these concerns to ensure a more comfortable and transparent experience for our guests. While we do disclose our parking fee on our website and third-party booking sites, we regret if it came as a surprise. Your comments are valuable, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Dagmar Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and mini private "beach" were spectacular.
Stayed 7 nights in Mar 2024
Response from HotelMgmt on Apr 3, 2024
We're so glad that you enjoyed our beautiful location right by the water, Dagmar! It was a pleasure welcoming you to The Westin Tampa Bay, and we hope you'll plan another relaxing visit with us soon.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, and spacious room and bathroom! Staff was very friendly.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Andrea, we're thrilled that our accommodations and service left such a positive lasting impression! Thank you for your kind remarks and five-star rating. We'd love to welcome you back soon for another exceptional experience at The Westin Tampa Bay!

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff was very helpful.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Peggy, it's wonderful to hear that our staff provided helpful service throughout your visit. We appreciate your review and hope to have the pleasure of welcoming you back to experience more of our five-star hospitality soon at The Westin Tampa Bay!

10/10 Excellent

Geraldine

Stayed 2 nights in Mar 2024

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown tampa
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Douglas, thank you for sharing your positive experience! We're delighted that our location close to downtown Tampa met your needs. We look forward to welcoming you back for another visit soon!

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet was soaked with some brown liquid, the toilet was broken, the towels were stained, and the bed skirt had a water stain. So the water had shown up before and nobody did anything about it. Valentina and Carlos were totally rude, and the manager was nicer, but tried to tell me Expedia needed to authorize a refund. Guess who Expedia contacted when I told them how awful the place was? Don't waste your time here.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Stephanie, we are truly sorry your stay fell short of expectations due to the room condition and service received. Your feedback is crucial for us to address these issues and improve. We are working to ensure a much better experience for all guests. We hope you will consider giving us another chance to prove our commitment to excellence.

10/10 Excellent

Sanethia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Sanethia, thank you for your perfect rating of the Westin Tampa Bay. We are delighted you had an excellent stay and our team provided you great service. The pleasure would be ours to welcome you back for another memorable stay!

10/10 Excellent

christe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, very clean
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Christe, thank you for staying with us at The Westin Tampa Bay and for your high recommendation. We are glad you had a clean and comfortable stay and were pleased with our accommodations. We hope to welcome you back again soon!

8/10 Good

Serafina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Thank you for taking a moment to leave us with your positive score, Serafina. Hurry back!

6/10 Okay

Rebecca

Traveled with group
Disliked: Staff & service
Very nosey guests front desk clerk for check in and departure were very rude
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Rebecca, we are truly sorry for the noise and the service you encountered. We are taking steps to improve our hospitality and ensure a welcoming environment for all guests. We hope to have another chance to show you the high standard of service we aim to provide.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 24, 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Catherine.

4/10 Poor

Peter

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not worthy of the westin brand. Only nice staff member was the front desk gent. Everyone else was miserable and grunted at guests instead of greeting them. Rooms are tired. Patched damage to walls in hallways. Bathroom wasn’t clean You can do better.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Peter, we are sorry to hear about your experience and take your feedback seriously. We are working on both service and facility improvements to meet the Westin standards you expect. Your mention of our front desk team is appreciated, and we are addressing the concerns raised. We hope to welcome you back for an improved stay in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Mar 20, 2024
Thank you for taking a moment to leave us this five-star rating, John. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

8/10 Good

Monique Lena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Hotelmgmt on Mar 19, 2024
Thank you for your wonderful rating, Monique Lena. We cannot wait to welcome you back to our hotel!

8/10 Good

Charles

Stayed 3 nights in Mar 2024
Response from Hotelmgmt on Apr 7, 2024
Charles, we appreciate you choosing to stay with us and are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

6/10 Okay

Yolanda

Liked: Staff & service
Pictures of the man-made "beach" were deceiving. In reality it was small patch of sand. Nothing was within walking distance, except one restaurant. The hotel wasn't as nice as other Westin hotels I've stayed in. I noticed it was listed as a 4-star; I would give it a 3.5 star. The staff was nice, and overall the room was clean, which are the most important aspects.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Yolanda, we appreciate your honest feedback and are glad you found our team pleasant and rooms clean. We will work on clarity regarding our amenities. We are looking forward to possibly welcoming you back for a better experience. Thank you for staying with us!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean room. We only stayed for one night so did not get to enjoy the amenities.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Rebecca, we are glad you enjoyed your stay at The Westin Tampa Bay! It is wonderful to hear you were pleased with the cleanliness of our accommodations. We hope to welcome you back again soon!

8/10 Good

Nick J.

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 1, 2024
Nick, it's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon!

8/10 Good

Alicia, Norfolk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent from the front desk to Aqua to maintenance staff. Loved the outdoor seating, though I had hoped the beach lounge area had been cleaned up a little better that morning as well as lounge chairs.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 15, 2024
Alicia, we are thrilled to hear you enjoyed our service and outdoor seating! We will improve our beach and lounge chair cleanliness. We are looking forward to welcoming you back for an even better experience at The Westin Tampa Bay!

10/10 Excellent

Denise Darlene

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice water front location
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 15, 2024
Denise, thank you for your perfect rating of The Westin Tampa Bay. We are glad you had an excellent experience and were pleased with our beautiful location. The pleasure would be ours to welcome you back!

10/10 Excellent

MICHAEL

Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Michael.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite and view of the bay was breathtaking.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 18, 2024
Mark, thank you for your perfect rating of The Westin Tampa Bay. We are glad you had an excellent stay and were pleased with our beautiful accommodations and breathtaking views. The pleasure would be ours to welcome you back for another memorable experience!

8/10 Good

Rebecca Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 7, 2024
Rebecca, thank you for your positive rating of The Westin Tampa Bay. We are glad you had an enjoyable stay and hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Kofi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on Mar 6, 2024
Thank you for rating your stay, Kofi. It would be our pleasure to welcome you back; we’re confident we can make a better impression should you choose our property again.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 6, 2024
We appreciate you choosing to stay with us, Monica, and we're glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

10/10 Excellent

Carla

Great hotel! Clean and fun!
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 7, 2024
Carla, we are delighted you found our hotel clean and enjoyable! We cannot wait to have you back for more fun and comfort. Thank you for the positive feedback.

8/10 Good

Gwendolyn

Traveled with family
All seems very good. Nice rooms and has enjoyable dinner in Aqua restaurant.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 5, 2024
Gwendolyn, thank you for your positive rating of The Westin Tampa Bay. We are delighted you had an excellent stay and were pleased with our comfortable accommodations are restaurant. We hope to welcome you back again soon!

8/10 Good

Meredith

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 5, 2024
Thank you for taking a moment to share your positive score, Meredith! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.