Decent hotel but poor staff
Posted Jan 16, 2017
Overall this was a decent hotel with clean rooms and a good location for access to Busch Gardens. The problems we had with our stay was our experience with the staff. When we first arrived at the hotel there was an employee smoking directly outside the main door of the hotel, forcing us to walk through the smoke to get inside. Not a very good first impression! After settling into our room we went back to the lobby and decided to ask the employee at the desk if we could get a couple more towels sent to our room because we knew we would be needing them later. When we asked the lady at the desk about the towels she was very curt with us, to the point of being rude, telling us that she wasn't in charge of housekeeping and generally being very unhelpful and unfriendly (we never did get the extra towels). As you can imaging this interaction left us feeling less than appreciated. If it hadn't been for our bad experiences with the staff I think we could have enjoyed our stay a lot more, but being treated rudely and having to walk through second hand smoke within the first 20 minutes of arriving pretty much set the mood for the rest of our stay.