Ratings based on 472 Verified Reviews

3.3 out of 5
60% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Broomall, Pa

Nice hotel by airport

Posted Sep 16, 2017
Pros: clean
Very clean, Showtime fades in and out on tv and we thought it strange when asked how to get to tpa following morning desk operator said she did not know
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Martin, thanks for your kind review and we all are happy you liked your well-maintained room and also liked our convenient location. However, I am sorry we missed meeting some of your expectations. We appreciate your business and hope to see you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice close to airport

Posted Sep 14, 2017
Pros: worked for me
Cons: no
Location: airport
Good experience it fit my nice place well kept and close to airport
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read our well-kept property and proximity to the airport left you with a great impression of our hotel. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa Florida

Posted Sep 4, 2017
Parking for guests it's a concern since they have to stop at the desk
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased you enjoyed your overall time with us, but we regret if any inconvenience was caused. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
Spacious and clean. Very accessible to stores and airport
Comment from Hotel Management
Sep 2, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read you enjoyed your time with us and that our convenient location and well-kept property left you with a great impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
1 out of 5
by A verified traveler

Not recommended

Posted Jul 10, 2017
Did not care for this hotel. There were no cooking utencils, dishes or pots and pans. The cook top was just 2 very small burners. There is no way you could have cooked in the kitchenette as advertised. The air conditioner and fan in the bathroom were very loud. There is no ice machine on the premises. The room was fairly clean but there is no daily maid service. Staff was not friendly, almost rude. Overall, the hotel just seemed worn out and poorly managed.
Comment from Hotel Management
Jul 13, 2017 by General Manager , Hotel Management
Thank you for your review. We are sorry you didn't experience our staff at their best. This behavior is highly unusual, and we have addressed your comments with our staff to ensure it never happens again. We are also sorry for the maintenance issue you experienced while being here and have taken a note of the same. Please know, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Jul 5, 2017
Pros: Pet Friendly
Cons: Should have more KING size bed
Location: OK
The next day I asked the front desk staff if they can transfer me to the first floor and they are very accommodating. by 10:30am I been transferred to the first floor corner which is great for me and my dog. Easy access. Thank you
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Monica, thank you for sharing your positive feedback about Extended Stay America - Tampa - Airport - Spruce Street. We are thrilled to read our attentive service and the pet-friendly feature met all of your expectations for a great stay. It was our pleasure hosting you and your furry friend, and we hope to be your first choice every time you both visit our area. Sincerely, General Manager
4 out of 5
by Katlynn

Posted Jun 12, 2017 on Hotels
Had booked a king studio and was given a double, was not happy about that but the rest was good.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Katlynn, thanks for your feedback. We are glad to know that you overall enjoyed your stay with us and had a pleasant experience. We value your business and hope to see you again whenever your travels bring you this way. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jun 6, 2017 on Hotels
The bathroom wasn't very clean, the shower didn't spend as much water and the breakfast was very small. But overall it was a nice stay overnight.
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Tampa - Airport - Spruce Street. We are pleased your experience with us was a pleasant one. However, we are sorry to know we did not meet all your expectations. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to see you again soon. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 20, 2017 on Hotels
Great location, super clean and cold room. will return
Comment from Hotel Management
May 22, 2017 by Manager, Hotel Management
Thanks for posting a review about your stay at Extended Stay America - Tampa - Airport - Spruce Street. We’re glad you were impressed with everything we have to offer. It was a pleasure hosting you, and we look forward to welcoming you back for another spectacular visit in the near future. Sincerely, General Manager
5 out of 5
by Lars

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Tampa - Airport - Spruce Street and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager