Executive Room | Premium bedding, in-room safe, desk, blackout drapes

Reviews of Grand Hyatt Tampa Bay

4 out of 5
Grand Hyatt Tampa Bay
2900 Bayport Drive, Tampa, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 631 out of 1052 reviews" "
Rating 8 - Good. 194 out of 1052 reviews" "
Rating 6 - Okay. 111 out of 1052 reviews" "
Rating 4 - Poor. 62 out of 1052 reviews" "
Rating 2 - Terrible. 54 out of 1052 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

EUGENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older hotel well kept. Staff were great!
Stayed 1 night in Mar 2024

8/10 Good

Jaccqueline

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This property was comfortable, quiet, had nice amenities and was in a great location with regard to our ability to get to where we wanted to go.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sun Pak

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated.
Stayed 1 night in Mar 2024

10/10 Excellent

Lamarus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Martin J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay from start to finish. Staff was very freindly and our room and the grounds were beautiful and clean.
Stayed 2 nights in Mar 2024

2/10 Terrible

Aimee

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

XIAOQING

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The casitas were amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

karolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Emmylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and views
Stayed 1 night in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Tahimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

2/10 Terrible

Andre

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They see I got the king with bathtub for cheap and refuse to give me the room I booked. The caulking needs redoing in bathrooms. The rooms could be updated given the nightly price. It’s not like the Park Hyatt! Very disappointed given it’s a Hyatt.
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
Thank you for sharing your recent experience at the Grand Hyatt Tampa Bay, and for your loyalty as a Hyatt member. I would like to thank you for taking your time to complete our online survey regarding your last stay at Grand Hyatt Tampa Bay. We take pride in providing caring and authentic customer service as well as clean and comfortable accommodations and we realize you have a choice when deciding to stay for business or pleasure. It is truly upsetting that we failed in many aspects for you during your experience here, I am writing to apologize for the less than perfect stay you had recently at our property, you are correct with your observations. Please know we value you as a guest and hope to see you in the near future with these issues addressed.

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was good, staff was friendly. Only complaint is that the beds were too small and pillows were stiff.
Stayed 1 night in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams, overall based on your rating, I'm happy that our colleagues show you a true Hyatt touch.

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vey concienient near airport, moder and spacious and pool wa great , excellent bar, large comfortable rooms , great on the house cofee in the morning and near george steinbrenner field, staff vey helpful
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 3, 2024
Greetings From GHTB!I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Denise

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms. In room coffee station is lacking for this level of accommodation. “Coffee whitener” which is some concoction of chemicals no one should consume instead of cream is not acceptable. The restaurant was good but but staffed for the morning rush of a fully booked hotel and lead to long wait times and late check out. And while I’ve never complained about too much hot water, there was no cold water for morning shower leaving only scalding water as option. You could do better for the price.
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings! I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams, overall based on your rating, I'm happy that our colleagues show you a true Hyatt touch.

10/10 Excellent

RUI

Stayed 5 nights in Jan 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Muhammad Ali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience there, would def stay again when in town.
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

6/10 Okay

Larry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 9 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 Excellent

David

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Thomas, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, but nice quiet area. Nice property and surrounding area.
Stayed 3 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 23, 2024
Greetings from GHTB!I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

6/10 Okay

Jim

Stayed 1 night in Feb 2024

2/10 Terrible

David

Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Near airport. But no shuttle service
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 20, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Great property near the Tampa airport with bay views. Nice nature walk and pool areas.
Stayed 4 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 16, 2024
Greetings from GHTB! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

6/10 Okay

Lisa

Traveled with partner
Liked: Staff & service
Pool was not open and our room wasn't cleaned even though we walked past the cleaning staff multiple times over the 5 hours they were stationed on our floor. Great receptionist and Raj in the bar was awesome.
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 16, 2024
Greetings from the GHTB, I would like to thank you for taking your time to complete our online survey regarding your last stay at Grand Hyatt Tampa Bay. We take pride in providing caring and authentic customer service as well as clean and comfortable accommodations and its upsetting that we were not able to meet your expectations. we hope to serve you again in the near future and make things right!

6/10 Okay

Nicholas

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Valet staff was clueless. Construction starting at 7am. Bar was dirty. Room was under accommodated
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 16, 2024
Greetings from the GHTB, I would like to thank you for taking your time to complete our online survey regarding your last stay at Grand Hyatt Tampa Bay. We take pride in providing caring and authentic customer service as well as clean and comfortable accommodations and its upsetting that we were not able to meet your expectations. we hope to serve you again in the near future and make things right!

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t tell you the pool is still down for renovations, the suggestion was a brisk 5 min walk to the other pool . it took 4 minutes and 37 seconds to get hot water in our shower. Women’s sauna does not work Men’s shower in locker room are cold . Came home from the beach and had backwash buildup all over sink . This was the worst stay we have had in Florida. I have stayed at grand Hyatt all over and this one is awful.
Stayed 3 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 16, 2024
Greetings from the GHTB, I would like to thank you for taking your time to complete our online survey regarding your last stay at Grand Hyatt Tampa Bay. We take pride in providing caring and authentic customer service as well as clean and comfortable accommodations and its upsetting that we were not able to meet your expectations. we hope to serve you again in the near future and make things right!

2/10 Terrible

Jae

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would rather not say
Stayed 3 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 16, 2024
Greetings from the GHTB, I would like to thank you for taking your time to complete our online survey regarding your last stay at Grand Hyatt Tampa Bay. We take pride in providing caring and authentic customer service as well as clean and comfortable accommodations and its upsetting that we were not able to meet your expectations. we hope to serve you again in the near future and make things right!

10/10 Excellent

Berlise

Stayed 1 night in Feb 2024

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent easy and fast check in
Stayed 1 night in Jan 2024
Response from GHTB on Feb 3, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

6/10 Okay

Alexa

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Grand Hyatt Tampa Bay on Feb 3, 2024
Greetings from GHTB! We are sorry to hear about the experience you had at our hotel and want you to know it is not the norm. We take reviews like yours very seriously and we will be sharing with our team to address your concerns. Thank you for staying with us and letting us know about your stay.

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Feb 3, 2024
Greetings from the GHTB!We are sorry to hear about the experience you had at our hotel and want you to know it is not the norm. We take reviews like yours very seriously and we will be sharing with our team to address your concerns. Thank you for staying with us and letting us know about your stay.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff
Stayed 3 nights in Jan 2024
Response from GHTB on Feb 3, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional, and eager to accommodate. Will come again.
Stayed 1 night in Jan 2024
Response from GHTB on Feb 3, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Jerome Anthony

Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Feb 16, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!

10/10 Excellent

Paul

Traveled with partner
Liked: Amenities
We loved the nature walk and dock area.
Stayed 1 night in Jan 2024
Response from GHTB on Feb 3, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Rosendo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Jan 2024
Response from GHTB on Feb 3, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Aaron, Tampa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good service
Stayed 3 nights in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 19, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

6/10 Okay

Surajit

Business traveler, Traveled with family
No airport pick up. Because of that,I don’t like to stay with them next year.
Stayed 3 nights in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 19, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

yinyin

Stayed 4 nights in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 19, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

JUSTIN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and room Walking deck and gazebo was nice but Trees should be trimmed for better view of ocean had to stand on a bench to get a picture
Stayed 2 nights in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 19, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Latoyia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 19, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Olawale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 19, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 19, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

2/10 Terrible

Cynthia, Colleyville

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They changed our reservation and said they upgraded us when in fact it was a downgrade. They moved us from the hotel to one of their time shares and it was unbelievably dirty, mildew smell, damp, cold and the carpet downstairs was extremely dirty with black spots all over it. Then we called the front desk and they said they didn't have anything available but after complaining and being adamant that we wanted what we paid for they ended up giving us room. When we went to the front desk the gentleman was very unpleasant and didn't even acknowledge our complaint. The room was not bad but the pillows were very small and hard and made it uncomfortable to sleep. This is not a $500 a night hotel at all! We tried to check out on the TV but thatwas not available, another inconvenience. We went to the front desk and again greeted with Rudeness. Didn't ask or care how our stay was. I will do everything possible not to ever stay at another HYATT! Thet need to go through CUSTOMER SERVICE TRAINING.
Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 12, 2024
Warm Greetings from GHTB!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
Outstanding stay! We will return in the future!
Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 12, 2024
Warm Greetings from GHTB!I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Grand Hyatt Tampa Bay on Jan 12, 2024
Warm Greetings from GHTB!I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!