Lotte Hotel Guam

Photo gallery for Lotte Hotel Guam

Featured Image
On the beach, beach cabanas
2 outdoor pools
2 outdoor pools
2 outdoor pools

Overview of Lotte Hotel Guam

VIP Access

Lotte Hotel Guam

4 out of 5

4.1/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
185 Gun Beach Road, Tamuning, 96913

Explore the area

  • Popular LocationTumon Beach9 min walk
  • Popular LocationT Galleria by DFS10 min walk
  • Popular LocationTarza Magical Adventure Zone and Water Park11 min walk
  • AirportGuam (GUM-A.B. Won Pat Intl.)6 min drive

Choose dates to view prices

About this area

Tamuning

Located on the beach, Lotte Hotel Guam is in Tumon neighborhood and is connected to a shopping center. Tarza Magical Adventure Zone and Water Park and Slingshot Guam are local attractions and those in the mood for shopping can visit The Plaza and T Galleria by DFS. SandCastle and UnderWater World are also worth visiting.

What's nearby

  • Lina'La Beach and Culture Park - 3 min walk
  • Magic Rocks Theatre - 5 min walk
  • Tumon Beach - 9 min walk
  • T Galleria by DFS - 10 min walk
  • Tarza Magical Adventure Zone and Water Park - 11 min walk

Restaurants

  • La Seine — 1 min walk
  • Toh-Lee — 3 min walk
  • Outback Steakhouse — 5 min walk
  • Capricciosa — 5 min walk
  • Uomaru Honten — 5 min walk

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 6 min drive

About this property

Lotte Hotel Guam

4-star resort in the heart of Tumon
Lotte Hotel Guam provides amenities like free WiFi and a roundtrip airport shuttle. La Seine, the onsite international cuisine restaurant, features ocean views and brunch.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Free self parking and valet parking
  • Breakfast (surcharge), 2 outdoor tennis courts, and a 24-hour front desk
  • A porter/bellhop, concierge services, and luggage storage
  • Guest reviews say good things about the breakfast, beach locale, and helpful staff
Room features
All guestrooms at Lotte Hotel Guam offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. Guests reviews give good marks for the spacious rooms at the property.
More amenities include:
  • Bathrooms with deep soaking tubs and hair dryers
  • Flat-screen TVs with premium channels
  • Balconies, refrigerators, and free infant beds

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: USD 27.5 for adults and USD 13.75 for children
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Playground

Family friendly

  • 2 outdoor pools
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • Filipino
  • Japanese
  • Korean

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 83.25
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27.5 for adults and USD 13.75 for children (approximately)
  • Airport shuttle fee: USD 15 per person (one way)
  • Airport shuttle fee per child: USD 7.50 (one-way), (from 5 to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International; cash is not accepted

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Property is also known as

Guam Lotte
Guam Lotte Hotel
Hotel Lotte Guam
Lotte Guam
Lotte Guam Hotel
Lotte Hotel Guam Tamuning
Lotte Guam Tamuning
Lotte Hotels Resorts Guam
Lotte Hotel Guam Resort
Lotte Hotel Guam Tamuning
Lotte Hotel Guam Resort Tamuning

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 446 out of 990 reviews
5 - Excellent 45%
Rating 4 - Good. 342 out of 990 reviews
4 - Good 35%
Rating 3 - Okay. 118 out of 990 reviews
3 - Okay 12%
Rating 2 - Poor. 52 out of 990 reviews
2 - Poor 5%
Rating 1 - Terrible. 32 out of 990 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything. I was close to the places I wanted to go to by walking distance.
Stayed 4 nights in Nov 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh, they could do better for the price
While i was staying in one of the two rooms i purchased that was decent and clean; the others in the other room said it wasn't good. I was told about the carpet being messed up and a bunch of rust in the bathroom. They seemed to have a different experience when i thought all rooms was supposed to be the same. We also didn't have enough cups with all of us together. We all agreed too that hours for different things were stupid. How are you gonna have a pool only open from 2-8pm and on certain days of the week? The other hotel next to us had people all day and night in the pool everyday, and their pool had fancy lights too. Next time i most likely will stay somewhere else bc of these stupid hours and my friends complaining about their room.
Stayed 3 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimberly at the front desk was the best! She saved our stay since the room was not ready for a few hours after we got there. Food was amazing, pool was nice. The jacuzzi was luke warm which shouldn’t be a problem since it’s normally hot out, but during rainy season, warm water is needed.
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water temperature in the shower kept switching from extremely hot to extremely cold and back even though it was set for a certain temperature. The TV in the room wasn’t working. The pool floor was rough and had scrapped our feet. The main pool was closed, it was green but the kids pool was open and the green water from the main pool was still seeping into the kids pool. The hotel policy doesn’t allow outside food into the pool area. The pool bar staff said I could purchase items from their deli in the lobby since the pool bar had limited items. When I had brought drinks down to the pool, the hotel staff had loudly approached me for the items I had bought from their deli in the lobby that other guests were looking. I had to explain to the staff that I was told it was ok to do so since it wasn’t considered outside food as it was purchased from their establishment. He still continued to argue with me until I told him to take it up with the pool bar staff. Everyone else was nice and professional.
Stayed 1 night in Jul 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating especially towards any inconvenience we experienced while there. The only thing that was upsetting was we had this free coupon to use at The Cabane by the pool side but the lifeguard told us we can only use it on weekends. We did not have a chance to use it as we werent staying thru the weekend. As we were checking out, we saw that people were using the Cabane and it wasn't a weekend. That was the only disappointing thing.
Stayed 5 nights in Jul 2021