Ratings based on 837 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Tokyo
Awesome experience!Posted Jul 21, 2017
I arrived at the airport at like 11pm and was able to have them pick me up with their shuttle bus within 15 minutes. I didnt reserve beforehand, I just reserved when I arrives at the airport. The room was amazing, very clean, nice facilties, there was nothing I wasnt satisfied. The driver was super kind and advise me some great attractions. The only con I would say is that theres a cliff kinda thing so to get to the beach meant that you have to walk around it. In addition to that, its not in the bustling parts of Guam, like a 10-15 min. drive. Other than that, everything was fabulous!
by A verified traveler from London.
Hotel need a major overhaul.Posted Jul 4, 2017
2 Light bulbs out... shower head broken. Really rundown.
by A verified traveler
DisappointmentPosted Apr 28, 2017 on Hotels
It was our honeymoon trip to Guam so I expect quite much. The view in the room is stunning. Yet, the room has some smell that it seems like it's locked up for a long time. The toilet is not pleasant as well. It smells not clean. The bed was okay but it's weird they just push another single bed to a side to combine with another one and form a king size bed as we requested a king-size-bed room. The area is not convenient to anywhere. They only provide a shuttle bus to the premier outlet. That's it, not even to the city centre. I would not choose this hotel again.
for Everyoneby A verified traveler from Hong Kong
Overall ok but bit too oldPosted Apr 15, 2017
Pros: The swimming pool was great. But there's not enough sign, we didn't know there was a family pool on the other side until the last day.
Cons: Hopefully they can renovate their rooms in a near future
Location: The Guam Premium outlets is only 4 mins driving away, very convenient. Hotel also provides free shuttle every 40 mins.
The first night there was no hot water for shower, water was barely warm, and shower was super weak. The air-con was very noisy and not cold. We talked to the front desk the next morning, they sent an engineer who claimed it can't be fixed. However, from second night onwards, water became hotter. Then the third morning the air-con suddenly started dripping all over the floor. They sent engineer to fix again and it was much better.
for Everyoneby A verified traveler from Indiana
Nice Hotel on BeachPosted Mar 24, 2017
Pros: Clean and comfortable room and great staff.
Cons: See comments above (the leak that wouldn't stop).
Location: WWII sites, historical places dating back to Spain's presence on the island, beautiful beaches, local eateries, welcoming culture.
The Sheraton Laguna has beautiful views, comfortable and clean rooms, good restaurants and more than one nice pool. We really enjoyed the breakfast buffet every morning with eggs/omelets made to order, ham & bacon, fresh fruit and cheeses, rolls and pastries and lots of lunch/brunch-type dishes. I would have given this hotel a perfect 5-star rating, but during our stay a ceiling leak developed in the living room of our suite that hotel engineers couldn't seem to fix. Thank goodness it was limited and out-of-the-way. Overall, we really enjoyed our 10-night stay here. And I can't say enough about the friendly, super nice staff.
by A verified traveler
Posted Mar 20, 2017 on Hotels
a. The hotel is very old b. Info (e.g. transportation arrangment) provided by front desk is not accurate c. Very Korean/Japanese friendly but if you are not either of them, not much services
5star Sheraton servicePosted Mar 15, 2017 on Hotels
Best hotel with view and many activities for tourists. Lounge service was excellent. Only place on Guam I will ever stay.
A Delightful StayPosted Dec 27, 2016 on Hotels
We stayed during Christmas time and the complimentary gift was lovely. The service was great but the rooms were a bit old. Other than that, the infinity pool, bar, restaurants, especially the bayside barbecue with the spectacular Chamorro performance was delightful. And to add on to that, the proximity to the sea and waking up to a rainbow stretched out on the ocean was amazing!
for Everyoneby A verified traveler
nice staffPosted Dec 16, 2016 on CheapTickets
Cons: very comfort
nice staff very fantastic slide! staff is very kine cheap! and depanki very nice
by A verified traveler
Posted Dec 7, 2016 on Hotels