Ratings based on 244 Verified Reviews

3.5 out of 5
73% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

This hotel was a nice place to stay

Posted Jul 26, 2017
Pros: The restaurant associated with the hotel.
Location: The location was great as we were on the move from there.
The staff were very helpful and went out of their way to answer all questions.
2 out of 5
by A verified traveler from Australia

Disappointing service and comfort

Posted Jul 18, 2017
Poor customer service: firstly, we were given a door card to the wrong room. When we returned to reception we were then given a door card to a different room but the card hadn't been activated properly and the door wouldn't open. Finally, returning to reception a third time, the receptionist spoke to their manager and finally the card worked. Noisy room: there was a very loud generator noise outside the room that went all night. The position of the motel is on a busy road so there is constant traffic noise also. Room comfort/cleanliness: we stayed in a standard room and apart from the cobwebs hanging from the ceiling and on the walls the room was clean and the bed comfortable. The pillows were either too hard or too flat. The air conditioner/heater didn't work.
Comment from Hotel Management
Jul 20, 2017 by Liz, Duty Manager, Hotel Management
Dear Michelle, Thank you for staying with us and providing this feedback. I would like to apologise for all of the issues during your stay, this is not our usual standard. We are unsure about where the noise came from and pillow comfort is subjective, but we always strive for comfort. We hope that we were able to help you with some of these issues and would like it if you could contact us to discuss further, as I do not have your details.
3 out of 5
Recommended
for Everyone
by A verified traveler from central coast

Nice close to everything.

Posted Jul 16, 2017
I stayed the night was great bed was great sleep like a log thanks.
Comment from Hotel Management
Jul 20, 2017 by Liz, Duty Manager, Hotel Management
Dear Deena, Thank you for staying with us, we are here to make your stay comfortable and are happy this was achieved! We hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange NSW

Comfortable Motel close to town Very comfortable.

Posted Jun 28, 2017
Pros: Location and room size with good facilities,
Cons: Noisy AC unit outside our room during the night room 133
Location: Golden Guitar Tourist info centre .The great sports center and the magnificant horse performance facilities.
Enjoyable stay in comfort with good facilities and wonderful staff. Only issue was a noisy AC unit outside our room that was running through the night.
Comment from Hotel Management
Jun 30, 2017 by Jannah, Manager, Hotel Management
Dear Peter Thank you for your feedback. We pride ourselves on providing superior service to our guests so we are very pleased we delivered this during your stay. I have asked our maintenance team to investigate to noisy AC unit. We look forward to seeing you again soon.
3 out of 5
by A verified traveler

Posted May 24, 2017
Loud and noisy, room comfort okay. Room Cleanliness was disappointing. found a used band aid behind the tv. not worth the money.
Comment from Hotel Management
May 28, 2017 by Liz, Duty Manager, Hotel Management
Thank you for staying with us and providing this feedback. Our sincerest apologies regarding your experience, this is not our usual standard of service and will follow up. Noise is subjective, we have found that most people do not find it noisy but very light sleepers or people from very remote areas, find it a little noisy, but this would probably be the same anywhere in town. We hope to welcome you back to have the opportunity to serve you better in the future.
1 out of 5
by A verified traveler

Girl at front desk was rude unwilling to help us

Posted May 7, 2017
Would not stay there, terrible customer service. Receptionist was unwilling to help what so ever.
Comment from Hotel Management
May 10, 2017 by Manager, Hotel Management
Dear John, We are always willing to help, as long as we are able. Sometimes requests or expectations appear to be simple or realistic but are not. If you would like to discuss further and provide more detail, please call the hotel. Thank you for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to Tamworth city

Posted Apr 26, 2017
Pros: Close to city centre
Cons: Lacks an In room safe
Location: Lots of pubs, restaurants, if you like Chinese!
Comfortable room, reasonable rate, basic room. Nice quiet hotel, despite on a rather busy intersection. Easy walk to city centre.
Comment from Hotel Management
May 4, 2017 by Jannah, Manager, Hotel Management
Thank you for your feedback. It is always a pleasure to receive feedback from our valued guests. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

6 nights Bed & Breakfast in pleasant weather.

Posted Apr 26, 2017 on Wotif
Pros: cleanliness
Cons: Jars of breakfast spreads - I found an awkward use.
Location: Handy walk through parkland to the central street Handy walk in another direction to central shopping
Found the room cleaned appropriately daily. Found breakfast could be upgraded on a daily basis; if required. Any room faults immediately attended to.
Comment from Hotel Management
May 4, 2017 by Jannah, Manager, Hotel Management
Thank you for your wonderful review! We look forward to welcoming you back again soon!
3 out of 5
by A verified traveler

bit Tired

Posted Apr 25, 2017 on Hotels
ok hotel. service was great. the room we stayed in was very tired! good location, only a10 minute walk to peel st.
Comment from Hotel Management
May 4, 2017 by Jannah, Hotel Management
Thank you for your feedback regarding your recent stay with us and your comments regarding your room. Please take note of our recently renovated Superior rooms when you are next booking - these rooms have undergone a full renovation in the past 12 months! Jannah, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from alstonville, nsw

Convenient location

Posted Apr 19, 2017 on Wotif
Easy check in, very comfy beds, convenient location - close to town, restaurants & sporting facilities. Lots of parking.
Comment from Hotel Management
May 1, 2017 by Jannah, Manager, Hotel Management
Hi Wendy Thank you for your feedback. We look forward to welcoming you back soon!