Smoking room was not available.
While Atria Hotel was reserved via Expedia, there was no room.
Atrla Resident was assigned.
Since room charge was same, that's no problem.
But a little strange.
Comment from Hotel Management
Jun 16, 2016 by Ferdy, Hotel Management
Warm Greeting from Atria Hotel Gading Serpong
Warm Greetings from Atria Hotel Gading Serpong,
Thank you for your time to share your experience stay with us.
We feel disappointed to read your experience did not meet your expectations. Please accept our sincerest apologies. Your valuable feedback has been shared with our team to improve our quality of services.
Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing concerns and we look forward to have another chance to welcome you back to Atria Hotel Gading Serpong in the near future.
Guest Experience Manager