Ratings based on 197 Verified Reviews

3.8 out of 5
88% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Slow check-in, room issues

Posted Jan 15, 2018
Cons: Rooms badly need an upograde. Only one restaurant option, and that is over-priced.
Location: ONly advantage is the hotel is near the main airport, but shuttle service is very slow for pickup
Very slow check-in for my room. Shower running hot and then cold and back again. Air con too cold and could not be adjusted
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
Short stop over Close to airport for an early start Very friendly and helpful staff Very clean and comfortable room
Comment from Hotel Management
Dec 28, 2017 by Yosua, Hotel Management
Dear Anonymous Thank you for staying in Bandara International Hotel We are very pleased to hear that you have a pleasant stay during your recent visit with us, especially regarding the service level provided by our front desk staff that met your satisfaction level. and as you described, our property location is indeed very ideal for guests who prefer airport proximity, to avoid heavy traffic of Jakarta. All this positive comments have been to entire of our team. Once again thank you very much support and good review, really looking forward to welcome you back in our property, hopefully in not so distant future Best Regards, Yosua Siburian Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Excellent hotel near the airport

Posted Nov 23, 2017
I had a very short layover in Jakarta and the Bandara is the best hotel in the airport area. Wonderful staff especially at the restaurant in the pool level. Their shuttle is great when you need to return to the airport to catch your flight.
Comment from Hotel Management
Nov 28, 2017 by Yosua, Hotel Management
Dear Daniel, Thank you very much for staying in Bandara International Hotel We are very pleased to get a good review from you, and even more happy to hear that you had a pleasant stay during your recent visit with us. Our location is indeed very ideal for guests who prefer airport proximity, thank you for sharing this information and surely will be useful for other fellow travelers. Very looking forward to welcome you back in our property, hopefully in not so distant future. Best Regards, Yosua Siburian Assistant Front Office Manager
5 out of 5
by Monica

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017
Dear Monica, Thank you for your visit at the Bandara International Hotel, Jakarta We would like to thank you for the good review that you gave towards us, we are very pleased to learn that you feel relax and comfortable in our property. Very looking forward to welcome you back, hopefully with the same or even better experience than your last visit. Best Regards, Yosua Siburian Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice hotel convenient to the airport

Posted Oct 8, 2017
The hotel shuttle service is truly excellent--a big help for someone new to Jakarta. The hotel itself is built like a resort with expansive grounds, big swimming pool, etc--a relief from the congestion of urban Jakarta. Being an avid birdwatcher, I was delighted to find an diverse selection of local avifauna in the hotel gardens and on the neighboring golf course. The furnishings were somewhat old and creaky but otherwise clean and comfortable. The staff are friendly, efficient, and helpful. The dining room offered a large selection of dishes. I would definitely return.
Comment from Hotel Management
Oct 12, 2017 by Yosua, Hotel Management
Dear Anonymous, Thank you very much for staying with Bandara International Hotel. We would like to thank you for the positive comments you post towards us. All this positive comments have been to entire of our team including the service level, food, staff and facilities provided that met your satisfaction. We do hope that your next visit in our hotel will be as pleasant as this time. Looking forward to welcome you back, hopefully with the same good experience as last time. Best Regards, Yosua Siburian Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Terrific airport hotel

Posted Oct 5, 2017
Pros: comfortable, nice restaurants
Location: Nothing much to do nearby and no tours offered, but we had a nice lunch at the golf club nearby.
We were exhausted after flying about 20 hours, and the Bandara was a great place to recover: comfortable attractive room, grounds, and reasonably priced buffet meals that were good. The second time we stayed, they even upgraded our room to a suite! Beautiful!
Comment from Hotel Management
Oct 5, 2017 by Yosua, Hotel Management
Dear Laurie, Thank you for your visit at the Bandara International Hotel, Jakarta We would like to thank you for the good review that you gave towards us, we are very pleased to learn that you feel relax and comfortable in our property. Very looking forward to welcome you back, hopefully with the same or even better experience than your last visit. Best Regards, Yosua Siburian Assistant Front Office Manager
4 out of 5
by Joseph

Good

Posted Sep 24, 2017 on Hotels
Over all a very good experience.
Comment from Hotel Management
Oct 5, 2017
Dear Joseph, Thank you for staying at Bandara International Hotel during your visit in Jakarta We would like to thank you for the good review you have given towards us, your kind words had truly encouraged us to improve ourselves from time to time. Very looking forward to welcome you back in our property in the near future. Best Regards, Yosua Siburian Assistant Front Office Manager
3 out of 5
by A verified traveler

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017
Dear Anonymous, Thank you for staying at Bandara International Hotel during your visit in Jakarta. We would like to thank you for the good review you have given towards us, your kind words had truly encouraged us to improve ourselves from time to time. Looking forward to welcome you back, hopefully with the same good experience as last time. Best Regards, Yosua Siburian Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice Hotel, Close to the airport

Posted Aug 30, 2017
Pros: proximity to the airport
Short transit stop; the hotel staff were great and the Hotel is convenient to the Airport.
Comment from Hotel Management
Sep 5, 2017 by Yosua, Hotel Management
Dear Daniel, Thank you very much for staying with Bandara International Hotel. We would like to thank you for the positive comments you post towards us. Our location is indeed very ideal for guests who prefer airport proximity, and we are pleased to learn that. All this positive comments have been to entire of our team including the service level provided by our staff that met your satisfaction. We do hope that your next visit in our hotel will be as pleasant as this time. Looking forward to welcome you back, hopefully with the same good experience as last time. Best Regards, Yosua Siburian Assistant Front Office Manager
4 out of 5
by Clive

Airport Hotel

Posted Aug 5, 2017 on Hotels
Good for the airport. Nice Evening buffet! Could do with some TLC in the rooms
Comment from Hotel Management
Aug 21, 2017
Dear Clive, Thank you very much for staying with Bandara International Hotel. We would like to thank you for the positive comments you post towards us. Our location is indeed very ideal for guests who prefer airport proximity, and we are pleased to learn that. All this positive comments have been to entire of our team including the food provided by our staff that met your satisfaction. We do hope that your next visit in our hotel will be as pleasant as this time. Looking forward to welcome you back, hopefully with the same good experience as last time. Best Regards, Yosua Siburian Assistant Front Office Manager