All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Right by the ocean front.walkable to the Marina, restaurants and train station. Staff at front desk very helpful. Special thanks to M. Moualooakil for helping me print my tour bus tickets Thursday night. We had trouble printing and he was very kind to print from his phone number for me. He went above and beyond fo make it happen. Thank you.
Breakfast was good and I was able to use pool and gym without any problems.
Ruth
Stayed 2 nights in Apr 2024
8/10 Good
heuda
Business traveler
Apr 19, 2024
Liked: Staff & service, amenities
Property is getting old. But the service and the location are great.
While the rooms are updated common areas are dated
Response from Mme NOUARI, Guest Relations on Feb 24, 2024
Dear Madam,Thank you for sharing your experience with us.We're thrilled to hear that our staff's friendliness stood out during your stay and that you found our location to be perfect. Your appreciation for the cleanliness of our rooms, the condition of our hotel, and the quality of our service truly warms our hearts. It's wonderful to know that the amenities provided in your room met your expectations to the fullest.We look forward to welcoming you back.Best wishes,Mme NOUARI, Guest Relations
6/10 Okay
Florin
Business traveler
Dec 17, 2023
Disliked: Cleanliness, room comfort
The room was beside construction building. At 8:30 am bang bang bang non stop. One day we had no cold water, only burning hot water. We asked how much for transportation to airport, been told 100 MAD, arrived at airport , driver demanding 200 MAD (we toke airport to hotel normal airport taxi which charged us 150 MAD and we thought we got robbed)
Florin
Stayed 3 nights in Dec 2023
Response from guest relations on Dec 20, 2023
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us; Please accept our sincere apologies for the noise caused by the ongoing renovation work; We have undertaken this work to improve and update our facilities, and we hope this will benefit all our customers in the long term. However, we understand that this may cause short-term inconvenience. We do our best to minimize disruption and limit noisy working hours as much as possible. We greatly appreciate your understanding, we strive to complete the work as quickly as possible in order to return to a calmer and more comfortable situation for everyone. We thank you for your cooperation. Sincerely.
6/10 Okay
Ahmed
Nov 29, 2023
Ahmed
Stayed 1 night in Nov 2023
Response from guest relations on Dec 20, 2023
Dear customer, thank you for devoting your time to sharing your opinion with us; We hope to have the pleasure of welcoming you again for a better stay. Sincerely
The area is in a great location but those rooms are terrible and nothing like in the photos. I booked the hotel thinking I was gonna spend a great vacation in a nice place but reality was nothing even close to that. The room was so outdated, very dirty and old . Ants were everywhere, and good luck sleeping at night from people’s noise . Even the a/c fan was squeaking and the room was about to breakdown . I really wouldn’t go there anymore.
Mostafa
Stayed 7 nights in Sep 2023
Response from guest relations on Sep 30, 2023
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
4/10 Poor
M
Sep 29, 2023
Very noisy hotel by the sea. I could not sleep all night. The people in the hotel are too commercial minded and fake.
M
Stayed 1 night in Sep 2023
Response from guest relations on Sep 29, 2023
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We fully understand that insulation is an essential part of ensuring your comfort during your stay and we are sorry that we fell short in this regard. We take this matter very seriously, and we are determined to resolve this issue quickly, we assure you that we are doing everything we can to remedy this situation. Your satisfaction is our top priority, and we greatly appreciate your patience and understanding. We hope you will give us the opportunity to show you that we take your concern seriously and will do everything possible to provide you with a positive experience during your next stay. Sincerely
6/10 Okay
Kimberly
Traveled with family and small children, Traveled with family
Sep 8, 2023
Liked: Cleanliness
Nice hotel rooms, very terrible drainage system, bathroom flooded.
Kimberly
Stayed 1 night in Sep 2023
Response from guest relations on Sep 12, 2023
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
Room was nice.
Front desk - no helpful - basically ignored requests
Ran out of money to exchanged
Getting a taxi so difficult and then when you give them instructions follow on your google map they decide they will take you where you want.
Debra
Stayed 2 nights in Sep 2023
Response from guest relations on Sep 7, 2023
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We have taken note of your remarks which will help us to improve our level of service and the necessary actions have been taken. The problem you encountered does not reflect the level of service that Kenzi Solazur Hotel is aiming for and is certainly not acceptable. Rest assured that we are totally committed to rectifying all the points you have mentioned. We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
Great location, beautiful views from the windows,but the conditions of the rooms could be better. I would rate it a 3 star hotel.
Karim
Stayed 1 night in Aug 2023
Response from guest relations on Sep 6, 2023
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
4/10 Poor
Anouar
Aug 27, 2023
Disliked: Staff & service
Terrible vew rooms and facilities
Anouar
Stayed 2 nights in Aug 2023
Response from guest relations on Aug 28, 2023
Dear Customer, We thank you for the time you have taken to share your comments with us. We are constantly listening to our customers' comments, as they will help us to improve our services and our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Sincerely
Cher client, Nous tenons à vous remercier pour le temps que vous avez consacré à nous faire part de votre opinion sur votre séjour dans notre établissement. Nous avons bien noté votre mécontentement et nous aimerions avoir plus de détails cela nous aidera pour l'amélioration de nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une meilleure expérience. Cordialement
Hotel location is right on the beach. The hotel offers good breakfast buffet though the timing is inconvenient between 6 and 9. Perhaps, the most annoying thing is their unreliable WiFi being very slow and occasionally disconnects and wouldn't let you sign back in automatically. The WiFi is only OK in the lobby. We had complained about the WiFi, the refrigerator, the AC, and some noise coming from the ceiling but only the refrigerator issue was fixed. Just frustrated and disappointed.
Abuagela
Stayed 7 nights in Jul 2023
Response from guest relations on Jul 15, 2023
Dear customer, thank you for taking your time to share your opinion with us; Please accept our most sincere apologies for your inconvenience during your recent stay at our hotel. Know that we have noted all your constructive remarks and that the necessary actions have been taken.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially
10/10 Excellent
Rhonda
Traveled with family
Jun 30, 2023
Liked: Property conditions & facilities
The air conditioning unit didn’t work very well in our room 1704
Rhonda
Stayed 2 nights in Jun 2023
Response from guest relations on Jul 1, 2023
Dear customer, We thank you for the time you have devoted to sharing your comments with us.We have noted your comment and we will send the information to the department concerned.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially
Dear customer, We thank you for the time you have devoted to sharing your comments with us.We hope to have the pleasure of welcoming you again.Best regards
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.We all look forward to welcoming you back to us in the not too distant future. Cordially
10/10 Excellent
Mr Ahmed
Jun 27, 2023
Mr Ahmed
Stayed 1 night in Jun 2023
Response from guest relations on Jun 28, 2023
Cher client, merci d'avoir choisi Kenzi Solazur Hotel, et de consacrer votre temps à partager votre avis avec nous .Nous espérons avoir le plaisir de vous accueillir de nouveaux .Cordialement
Dear customer, thank you for taking the time to review your experience with us.It is a pleasure to know that you enjoyed your stay , thank you for choosing kenzi solazur we all look forward to welcoming you back. Best regards
Cher client, merci d'avoir choisi Kenzi Solazur Hotel, et de consacrer votre temps à partager votre avis avec nous ; nous sommes tous impatients de vous accueillir à nouveau .Cordialement
This is a big hotel, clean, in great conditions, nice pool, good bars, wonderful buffet, nice staff just in front of the beach. Many restaurants close by.
ERNESTO
Stayed 4 nights in May 2023
Response from guest relations on May 18, 2023
Dear customer, We thank you for the time you have devoted to sharing your comments with us and it is with pleasure that we have read your compliments on our location and our staff. We hope to have the pleasure of welcoming you again for a better experience. Cordially
8/10 Good
Greg
Apr 9, 2023
Liked: Cleanliness, staff & service
Fg
Greg
Stayed 5 nights in Mar 2023
Response from guest relations on Apr 10, 2023
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.We hope to have the pleasure of welcoming you again.Best regards
Dear Customer, It is with pleasure that we have taken note of your compliments ; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Cordially
Dear Customer, It is with pleasure that we have taken note of your compliments ; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Cordially
Upon arrival they gave me a room that wasn’t clean and smelled like urine, I called and complained and they changed my room to a cleaned one, the breakfast was ok as well.
DANIELE
Stayed 2 nights in Feb 2023
Response from guest relations on Feb 13, 2023
Dear customer, We would like to thank you for the time you have devoted to providing us with your comments on your stay in our establishment..we hope to have the pleasure of welcoming you back for a better experience. Cordially
Dear Customer, It is with pleasure that we have taken note of your compliments on our breakfast; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Cordially
10/10 Excellent
Hadi
Jan 15, 2023
Hadi
Stayed 1 night in Jan 2023
Response from guest relations on Jan 16, 2023
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.We hope to have the pleasure of welcoming you again for a better stay. Cordially
10/10 Excellent
imane
Jan 14, 2023
imane
Stayed 1 night in Jan 2023
Response from guest relations on Mar 8, 2023
Dear Customer, It is with pleasure that we have taken note of your satisfaction; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Cordially
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us; Please accept our most sincere apologies for your inconvenience during your recent stay at our hotel. We would like to inform you that a renovation is planned soon. We hope to have the pleasure of welcoming you again for a better stay. Cordially
The staff are super friendly and kind. From the welcome desk to the house keeping to the restaurant to the spa. You really feel there is an harmony and professionalism in how things are managed. We really enjoyed our stay there and we'd like to extend our thanks and appreciation to the accommodation manger, GM, Spa manager and all the staff.
kassem
Response from guest relations on Dec 22, 2022
Dear customer, We thank you for the time you have devoted to sharing your comments with us and it is with pleasure that we have read your compliments on our professionalism and our staff. We hope to have the pleasure of welcoming you again for a better experience. Cordially
OK, it’s a ‘decent’ location with the best feature being the location -right next to the beach. The hotel can be so much better if the cleanliness was up to a ‘good’ standard. The staff were ok, the pool was dire and I don’t think the onsite Spa is of a brilliant standard.
Halima
Stayed 4 nights in Nov 2022
Response from guest relations on Nov 14, 2022
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us; Please accept our most sincere apologies for your inconvenience during your recent stay at our hotel. We would like to inform you that a renovation is planned soon . We hope to have the pleasure of welcoming you again for a better stay. Cordially
10/10 Excellent
Rachid
Traveled with family
Oct 11, 2022
Liked: Cleanliness, staff & service, room comfort
Rachid
Stayed 1 night in Oct 2022
Response from guest relations on Oct 12, 2022
Dear customer, We thank you for the time you have devoted to sharing your comments on your stay in our establishment. We hope to have the pleasure of welcoming you again for a better experience. Cordially
10/10 Excellent
TARIK
Traveled with group, Business traveler, Traveled with partner
Dear customer, We thank you for the time you have devoted to sharing your comments on your stay in our establishment. We hope to have the pleasure of welcoming you again for a better experience. Cordially
6/10 Okay
Aneel
Sep 28, 2022
Aneel
Stayed 5 nights in Sep 2022
4/10 Poor
Marta
Sep 16, 2022
Marta
Stayed 2 nights in Sep 2022
6/10 Okay
Levi
Traveled with family
Sep 8, 2022
Levi
Stayed 1 night in Sep 2022
Response from guest relations on Sep 8, 2022
Dear customer, We thank you for the time you have devoted to sharing your comments on your stay in our establishment.We hope to have the pleasure of welcoming you again for a better experience. Cordially
Dear customer, We thank you for the time you have devoted to sharing your comments on your stay in our establishment.We hope to have the pleasure of welcoming you again for a better experience.Cordially
2/10 Terrible
Ghizlane
Aug 15, 2022
Ghizlane
Stayed 1 night in Aug 2022
Response from guest relations on Aug 16, 2022
Dear customer, We thank you for the time you have devoted to sharing your comments on your stay in our establishment.
We hope to have the pleasure of welcoming you again for a better experience.
Cordially
4/10 Poor
Ghizlane
Aug 4, 2022
Ghizlane
Stayed 1 night in Aug 2022
Response from guest relations on Aug 5, 2022
Chère cliente, Nous vous remercions pour le temps que vous avez consacré à nous faire part de la note de
votre séjour dans notre établissement.
Nous espérons avoir le plaisir de vous accueillir à nouveau pour une meilleure expérience. Cordialement
Dear Client, thank you for your time to share your review with us.
Would you please provide more details about your recent stay at our hotel, your feedback helps us to identify the areas that we can improvethe guest experience.
we hope that we will get the chance to welcome you again, and turn your experience around.
Kind regards.
6/10 Okay
tarig
Jul 27, 2022
tarig
Stayed 10 nights in Jul 2022
Response from guest relations on Jul 29, 2022
Cher client, Nous vous remercions pour le temps que vous avez consacré afin de nous faire un retour concernant votre séjour au sein de notre établissement. Nous espérons avoir le plaisir de vous accueillir de nouveau pour une expérience meilleure. Cordialement
Extremely over rated. The ac was bad. And every time I needed something fixed I had to come to them multiple times.
Dejahn Hajar Pope
Stayed 4 nights in Jul 2022
Response from guest relations on Jul 26, 2022
Dear customer, We thank you for the time you have devoted to give us feedback on your stay in our establishment. We have noted your constructive remarks and we inform you that the necessary actions have been taken. We hope to have the pleasure of welcoming you again and providing you with a better experience. Cordially
1 star hotel at best. the Moroccan authorities should make a surprise visit to reclassify this place.
Omar
Stayed 2 nights in Jul 2022
6/10 Okay
omar
Traveled with family
Jul 13, 2022
Liked: Staff & service
Just ok
omar
Stayed 1 night in Jul 2022
Response from guest relations on Jul 13, 2022
Cher client, Nous vous remercions pour le temps que vous avez consacré afin de nous faire un retour concernant votre séjour au sein de notre établissement. Nous espérons avoir le plaisir de vous accueillir de nouveau. Cordialement
Dear customer, We thank you for the time you have devoted to give us feedback on your stay in our establishment. We hope to have the pleasure of welcoming you again. Cordially
6/10 Okay
Nacer
Jun 10, 2022
It was all ok except the behaviour of the lady in charge of the spa,she was very rude,desrespectful and unprofessional
Nacer
Stayed 5 nights in May 2022
Response from guest relations on Jun 11, 2022
Dear customer, First of all, we would like to thank you for the time you have devoted to providing us with feedback on your stay at our establishment. Please know that we have taken note of your remark and that the necessary actions have been taken, please accept our sincere apologies for any inconvenience experienced. We hope to have the pleasure of welcoming you again. Cordially