Friendly staff, everything is good except Rooms
Posted Mar 13, 2016
In the hotel you have American and European style, staff is friendly but rooms and cleaning services very bad, it's very hard and dangerous for old people to use the shower the bathtub is too high for them, everything in the hotel is perfect except the rooms , also you need to confirm and be sure to make your reservation if you will have any additional person with you in the room because I had issue with them regarding my wife .
They forced me to pay extra to $ 200 because she's with me which the hotel ad king size bed up to 3 people is allowed just pay $3.50 TAX for any additional person , the person in charge for the hotel ads doesn't have experience because I'm also a hotel owner in NY and I did show them their mistakes on the ad but they still overcharge me , I totally understand it's a slow time for the hotel but doesn't mean they overcharge the guests, Rooms Division Manger Mr Rachid Jebari his very nice man , he sent to my room nice gift from the hotel because I was very upset becouse overcharge price add to my bill.
Breakfast is excellent , in general you will enjoy your stay except in rooms
Comment from Hotel Management
Nov 24, 2016 by Imane, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.