Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Great experience

Posted Aug 25, 2015
Hotel is easy to find. We checked in really late around 10pm. Staff was really nice. As soon as we walked in the room its smell super clean, it was clean, super spacious. We had the pool view. Breakfast room is a little too small for that much people. We ate out. The pool was nice and cool. This hotel is near every recreation we needed to go to, and main roads. Outlet mall is walking distance and theres so much restaurants around. Overall I truly recommend this hotel. Its was great for us. Next time. We'll be staying here for sure.
2 out of 5
by A verified traveler from Rochester NY

kind of bad for a best western hotel

Posted Aug 24, 2015
kind of bad for a best western hotel... i expected better
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, good for last minute

Posted Aug 19, 2015
it was a nice hotel, just the humidifiers in the hallways made it seem a little shady. Very quiet hotel though to say the least. I reccomend it for a last second decision.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Great Hotel

Posted Aug 18, 2015
The hotel was great, the room was clean and fairly new. The AC worked great and traveling in the summer, that's an important feature. The staff was super friendly and accomodating. The pool was ice cold, lol, but very well maintained.
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

A little more above my expectation.

Posted Aug 11, 2015
Beautiful and fun filled experience. Very near to the shopping mall and the camelback water park.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2015
The room is clean , beds are comfortable and the free breakfast was a delight .
3 out of 5
Recommended
for Everyone
by A verified traveler from Dover, De

Would not stay here again

Posted Aug 8, 2015
My husband and my two kids were excited when we first booked this hotel. We liked that it was really close to camelback mountain which is where we were spending the day; however, when we walked into the room we were really disappointed. We had booked a room that was supposed to have a king bed and a couch; however, all we got was the bed. So my oldest son had to sleep with us instead. Also, we were surprised to walk in and see a huge heart shaped jazzuczzi. It would have been fine if we didnt have our two small boys with us. We were also shocked to find out that there was no shower. So in order to all rinse off we all had to stand in the tub which had mirrors on all sides might I add... alittle uncomfortable! My husband and I decidedto get the use out of the tub only to discover that the majority of the jets did not work and it leaked and soaked the bathroom floor. We spent alot of money to stay here but will definitely be finding somewhere else next time.
2 out of 5
by A verified traveler

Posted Aug 4, 2015
Inside needs up dated. Smells like old smoke in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westfield, NJ

Nice hotel by the Premium Outlet

Posted Aug 2, 2015
Pros: Everywhere I looked, everything was in its place and well maintained to detail. Clean and fresh.
Cons: You need a larger area for breakfast. Though we were there on a Sunday morning during summer vacations, families with children were there.
Location: We know the area. It's a good stopover point for most travelers. The quality of the hotel is competitive to others in the area.
We just stayed one night. But we were able to immediately upon arriving that all was going to be well. Your staff was attentive and assured you of providing for your needs. They were friendly, courteous and professional. They demonstrated pride in their work. If I had a hotel, I would want them to be part of my staff.
3 out of 5
by A verified traveler

Posted Jul 31, 2015
The room was nice and modern and it was close to where we parked. The kids running up and down the hallways until 1:00 in the morning, was not good. We did not get any sleep while we stayed here. For that reason we would not stay here again. All hotels should have some rules that after a reasonable hour no one is allowed in the hallways.