Close to mountain but filthy and unkept
Posted Jan 20, 2017
Chose this hotel due to it's proximity to Camelback Mountain. Read some of the reviews here and was hoping they were exaggerated. They were not. Upon arriving, the front desk reception staff was pleasant and accommodating. When we entered our room however, we were pretty grossed out as the room was covered with potato chip crumbs, beer bottle caps, and crumbled receipts from the guests I assume before us. The beds, however were made and there were clean towels hanging, so it was obvious that the room had been entered and prepared prior to our arrival. Why it was not vacuumed, I have no idea. Especially since they had to make the beds while stepping on the potato chips littered between the beds, but yet, exited the room without vacuuming the obvious mess.
As bad as that was, the bathroom was a horror. The sink and bathtub drain were both backed up. Neither drained. The walls, particularly the lower walls, were COVERED with black mold, mildew and spores. Black mold spores were even growing through the wallpaper. How this hotel passes health department inspections is another mystery.
I did complain to the front desk, and again, the girl was pleasant, but unable to do more than refund me a night for my disgust. Not for nothing, this hotel was pretty pricey, especially since it was a holiday weekend. I was not expecting anything fancy at a ski resort, but I was expecting clean. The conditions were inexcusable, so please management, if you read this, don't even try.