Ratings based on 227 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Pros: Good location!
Cons: Breakfast,
The hotel staff was nice but few things in the room did not work such as the hot water in the bathroom was not always available.
Comment from Hotel Management
Dec 11, 2017 by Simone Messina, GENERAL MANAGER, Hotel Management
Dear Mr./Mrs. , first of all we want to thank You for rewarding us here on Expedia.com We are pleased that your stay has met your expectations, Your satisfaction and Your appreciation, they are a huge incentive for us. We hope to welcome You again in the magical Taormina, as to make it feel Special. Feel the Magic!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Charming Staff & Good Location

Posted Oct 4, 2017
Pros: Staff
Cons: Showers
The NH Collection is set a street back from the main Corso Umberto street, so it is much quieter but only a 2 minute walk down some steps. So ideal location - in the middle of the town, but still quiet. Staff are absolutely charming - helpful, courteous and efficient. Breakfast was very good. The pool area is lovely with beautiful views. The only down side is the bathroom. The shower area only had a screen one side and curtain the other with the floor at the same level as the rest of the bathroom. Everytime you use the shower the whole floor flooded, and it's next to the toilet so you'd have to have your feet in all the water if you used it after having a shower. I showed the housekeeper and she just said she's give me extra towels to put on the floor to soak it all up! Not great for a 5 star hotel. Good shower/bathroom facilities are a fairly basic requirement.
Comment from Hotel Management
Nov 22, 2017 by Simone Messina, GENERAL MANAGER, Hotel Management
Dear Mr./Mrs. XXXX, thank You for rewarding us with this great smile on Expedia.com I am glad to hear that Your experience with us was a memorable one! I look forward to welcome You back in the near future in Taormina. FEEL THE EXTRAORDINARY!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vaughan, ON

Martina and all the staff were very helpful.

Posted Oct 3, 2017
From the time of our arrival we very impressed with the check-in, the valet parking for the car, and the fact that our room was upgraded to give us a better view. The location of the hotel was ideal. The view from the terrace was spectacular.
Comment from Hotel Management
Nov 22, 2017 by Simone Messina, GENERAL MANAGER, Hotel Management
Dear Mrs Ange, thank You for rewarding us with on Expedia.com I am glad to hear that Your experience with us was a memorable one! I look forward to welcome You back in the near future in Taormina. FEEL THE EXTRAORDINARY!!!
5 out of 5
by A verified traveler from vancouver

excellent hotel but pricey

Posted Oct 1, 2017
Pros: views, staff room comfort, location and views
Cons: The fitness area is tiny. Shouldn't charge for hot breakfast items
Location: Taormina is a lovely, albeit very tourist infested, town with many historical sites and tons of restaurants
The staff were exceptional. We received a warm welcome from the moment our driver pulled up to the hotel. Check in was smooth - we received a free upgrade to a room with a view and were able to get into our room several hours early. The rooms are very comfortable with spectacular bathrooms. The pool area is nice and has a fantastic view, although the pool is quite small. The breakfast is quite good, although you have to order all hot food and there are, surprisingly, extra charges for some items ( such as any omelette with anything in it!)
Comment from Hotel Management
Nov 22, 2017 by Simone Messina, GENERAL MANAGER, Hotel Management
Dear Mrs. Sandy, thank You for rewarding us with on Expedia.com I am glad to hear that Your experience with us was a memorable one! I look forward to welcome You back in the near future in Taormina. FEEL THE EXTRAORDINARY!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh

excellent hotel

Posted Oct 1, 2017
Great location and excellent hotel. Wonderful breakfast included. Staff was very gracious and extremely helpful making arrangements and providing advice to locate town halls to find family records. Very nice people
Comment from Hotel Management
Nov 22, 2017 by Simone Messina, GENERAL MANAGER, Hotel Management
Dear Mrs. Ann, thank You for rewarding us with on Expedia.com I am glad to hear that Your experience with us was a memorable one! I look forward to welcome You back in the near future in Taormina. FEEL THE EXTRAORDINARY!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Ontario Canada

Great Location, Amazing Service And Amenities

Posted Sep 24, 2017
Pros: Location, pool and view from rooftop/restaurant.
Cons: nothing comes to mind
Location: Right in heart of city but not near the beach-when choosing where to stay in Taormina, first decision is beach or town - we chose town and were happy
Beautiful, modern hotel is perfectly located in the heart of Taormina, yet slightly removed from all of the noise of the main pedestrian street. Great amenities, lovely rooftop bar/restaurant and very restful pool and spa. Service was top notch, right from arrival - very helpful concierge, took and brought back our rental car quickly and easily, great front staff, etc. etc.
Comment from Hotel Management
Nov 22, 2017 by Simone Messina, GENERAL MANAGER, Hotel Management
Dear Mr. Larry, thank You for rewarding us with on Expedia.com I am glad to hear that Your experience with us was a memorable one! I look forward to welcome You back in the near future in Taormina. FEEL THE EXTRAORDINARY!!!
5 out of 5
by A verified traveler from New Zealand

Great Hotel in excellent location

Posted Sep 17, 2017
Cons: The food service around the pool was a bit slow, but the food was good once it arrived.
A lovely hotel with very comfortable rooms and facilities. The staff were helpful, friendly and professional. It is located within a few minutes walk of the shops, the ruins of the ancient theatre and the funicular to take you down to the beach. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from guildford

Staff couldn't have been friendlier

Posted Sep 8, 2017
A fantastic hotel, with exceptional staff. 2 mins from Corso Umberto but because it is in the street above it's nice and quiet
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
Beautiful place very friendly staff comfortable room lovely pool
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Gorgeous hotel

Posted Aug 28, 2017
What an incredible hotel It's beautiful clean decor is delightful. It's in a great location seconds away from the shops and restaurants. The spa and pool are lovely. But what makes this hotel really shine is their service. Each and every member of staff go out of their way to be helpful. Martina was kind enough to do something special to acknowledge my husbands birthday which was greatly appreciated. I could not recommend this hotel more.