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Reviews of Indian Hills Inn Taos Plaza

2 out of 5
Indian Hills Inn Taos Plaza
233 Paseo Del Pueblo Sur, Taos, NM

Reviews

6.2
Rating 10 - Excellent. 44 out of 303 reviews" "
Rating 8 - Good. 88 out of 303 reviews" "
Rating 6 - Okay. 67 out of 303 reviews" "
Rating 4 - Poor. 56 out of 303 reviews" "
Rating 2 - Terrible. 48 out of 303 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, room comfort
The staff were helpful and friendly. When my room needed attention the staff were quick to take care of things. The property is starting to undergo some renovations which are needed. Was a reasonably priced room for the time of year (holidays) and ski season in Taos area.
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Christmas in Taos, New Mexico
THis is not a 3.1 out 5 star rating. I booked this place due to the rating. Indian Hills Taos is a 0-1 Star Rating...when I ask about their Continental Breakfast having fruit or yogurt, I received a response, *No we do not have any of those here*. Disturbing. Cracks are everywhere inside outside and on the pavements of building. Location of property sits on is used for *addicts using needles* for we found syringe caps everywhere, and the lighting outdoors is scary. I was afraid to leave my car anywhere because the *shops* on this hotel premises were vacant with windows broken housing anything to keep out from the cold...rooms were funky smell. If you are going to charge people to not use rooms for smoking (I do not smoke), please make sure each room has been remodeled and repainted to make it smell and appear clean!! Really, only 1 bath towel per person. I have long hair!! One wash cloth was hanging. Rooms are not dusted, not vacuumed thoroughly around corners, and I must smell bleach in baths to know they are clean. Toilet bowl still had black yuck around the inside rim, very noticeable. No more to this place. Too expensive for what is not being advertised.
Stayed 2 nights in Dec 2017

6/10 Okay

Mary M

Disliked: Cleanliness, property conditions & facilities, room comfort
Very run down. It seems sketchy. However, despite the property problems itself, the staff was amazingly helpful.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For a place to stay for the night it was ok. Could have been a little cleaner and definitely needs some overall TLC but other than that is works for a place to stay in the heart of downtown
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel had broken windows at the front of the hotel. It was a mess.
Stayed 1 night in Sep 2017

4/10 Poor

Carolyn , jacksonville fl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location - poor maintenance
Lodging in Taos is expensive and this motel has rooms under $100 and it's in a great location. But the rooms and common areas are run down and dirty. the pool is filled with dark dirty water. Shopping carts and busted chairs litter the walkways. I'm astonished that a valuable piece of real estate in a great town like Taos has been allowed to go to ruin like this place.
Stayed 1 night in Oct 2017

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very nice stay. The room was clean, simple and very comfortable. I enjoyed the back yard, the picnic area, and the chairs outside the room. The area was great, across the street from a supermarket, several restaurants, two blocks from The Plaza. I would recommend to anyone looking for an economical hotel, close to the center of town. I will return.
Stayed 1 night in Sep 2017

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Away from the hustle of uptown.
All rooms are in the back of the hotel. Keep the window closed and the a.c. on and it is very quiet. The rooms overlook a large courtyard where your children or dogs can play.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The pool was not open due to a part they were waiting on and was a slimy green. There was no coffee pot, hair dryer or clock. The walk to the plaza was pleasant but can't say anything else good about this place.
Stayed 1 night in Jul 2017

2/10 Terrible

Greg, Amarillo, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay again.
Weeds and broken concrete at entrance. Pool was closed, had dark green dirty water with trash in it. Room needed to be repainted. Bugs in room. Trim and doors finish were cracked and worn. Price was way to high for such accommodations. Really, really totally disappointed. Greg Gutierrez.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Can't believe Expedia would list this place. The description is not accurate. It is under renovation one room at a time, most of it is uninhabitable. The pool was brown. The grounds unkempt . The room was just painted and the fumes gave me a headache. The room was not clean and housekeeping did not vacuum and they did not make the bed. No light in the bathroom. No room phone or clock. Breakfast was a joke. Staff was rude. No working ice machine. It is sad because this could be a great place. I would urge you not to stay here.
Stayed 2 nights in Jun 2017

8/10 Good

Lara

Liked: Cleanliness, staff & service
Fun overnight.
My son and I had a blast in Taos. This place was walking distance from the Plaza. It wasn't fancy, but it was just what we wanted. The staff were very helpful and friendly, the room was clean, the air conditioner cranked, the breakfast was a little better than we expected and all in all it was a good experience. We hope to visit again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Delapidated
If you plan to stay here there are a few extras you will need to pack. Earplugs so you can sleep when the people next door are talking. Walls are paper thin. Hairdryer if you plan to wash your hair. They don't supply one. House shoes if you plan to walk around. There were holes in the carpet. The matresses were so old they were made with blue and white striped pillow ticking. Their idea of updating the mattress was throwing an uncovered 1" thick memory foam topper on it. The light in the bathroom is so loud that if you get up in the middle of the night you are inclined to toilet in the dark to keep from waking your others. There is a beautiful huge old tree on the property.

6/10 Okay

Jose L.

10/10 Excellent

B L, Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local gem
This was my second stay at this hotel. The first stay I booked in person at 1 am after an unpleasant experience at a private even and campsite in the woods east of Taos. The fact that they were accommodating and fairly priced at such an off hour was pleasant. The architecture is very indicative of the town you are in, a massive willow tree that must be older than the town itself guards the courtyard. A true comfort to the soul. Because of the recession they have opted to rent rooms for long term tenants. I personally love this, it shows their commitment to the community . The block this hotel is on is also home to a local second hand store, diner, and pizza joain't. If I can contribute to their local life and help low income tenants who would otherwise not have a cozy home at night, even if only in my mind I will take that opportunity.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good Location but Overpriced.
The motel was clean and in walking distance of the Plaza. However, the room for the free breakfast was unappealing and the guest towels would be used as rags at my house. Definitely overpriced.

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

Corey

This is a low budget hotel, and as such some things were not the best, but over all they worked hard at making our stay good. The room we were provided smell heavily of smoke and upon request they provided us with another room with out hesitation. The staff was friendly and helpful. I would stay here in the future, but also would explore other options in the same price range.

4/10 Poor

Tourist, USA

Disliked: Property conditions & facilities, room comfort
This hotel is trying, but not ready for Tourists
This hotel was not up to par. It is trying but should not be on Expedia right now. We were disappointed, the pictures made it look better than it was. We felt we overpaid.

4/10 Poor

Diane, Oregon, WI

Disliked: Property conditions & facilities, room comfort
meet our needs
not much of a breakfast

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst, creepy place I have ever booked.
There was absolutely nothing good about this place. I was shocked that for $130 a place could be so bad. In fact it was so bad that we did not even stay and are disputing the charges. When we arrived at 5:00 pm, the room was not ready and the clerk disappeared for 15 min. I guess to get someone to clean the room. The lobby was dark, broken window in the front, and exterior was very unkept. Parking area on the side was very creepy and probably not a safe place for your car at night. Very smelly as well. After 20- 25 min we were given keys and directions to room. The maid was still putting the room together when we got there. Room was disgusting... holes in the walls, dirty carpet, weird smell. This place has not been taken care of for years and it looks like it. Locals are aware of it and advise against staying there. Have had issues with drug sales there. I wish we would have investigated before we booked because there are so many complaints about this motel. It was a very creepy place. I am very disappointed that Expedia would do nothing to get our money back. No one should have to stay in a place like that! DO NOT STAY HERE!

2/10 Terrible

Anja , los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel do not go ever!!
This is hands down the worst hotel I've ever been in. It is dirty with cigarette burrs and trash everywhere, the room reeks of old smoke, no lamp worked, the sink stank, half of the paint from the ceiling was in the floor (and of course no one cared to clean it even after several requests), remote didn't work etc. The hotel is filled with permanent guests who seem ta have stepped straight out of "breaking bad", as was the staff. Half of them drunk. We were greeted by a smashed bottle of vodka in the lobby but I can say from my heart that alcohol is not the main problem in this place. I honestly think the health department and police should close this dump down. And Expedia should not offer it for booking that is irresponsible. I truly thought I would suffocate in this reek. And they charge 130 bucks for this!!!

2/10 Terrible

Mike , Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a hoax.
No windows in the room at all. Parking is in the rear where the homeless people hang out in the parking lot. Very deceiving on their website. Not trying to be cruel about this, but we didn't even attempt to stay there. Hot a room down the road.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Raze this Motel
While the staff were nice people, the motel was old, out of date, smelled and the carpet was atrocious. Curtains on window were hanging off the rod and would not completely close due to age. The room was marked non-smoking but smelled of smoke--and other things. The television was an old small one and had no remote. For the price we paid, it was awful. For a few more bucks, we could have stayed in a nicer, cleaner place. This motel needs to be razed.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not what I expected.
When we checked in, the lobby was full of young adult men that seemed to have no place to go or nothing to do. We were checked in and directed to our room. The parking lot had a lot of weeds and trash in it. To get to our room, we had to pass what appeared to be a permanent guest's room that had shopping carts full of "stuff" outside along with food, books and "junk". When we went for the continental breakfast at 7:20 there was 1 container of yogart and one bagel. That was all that was put out. Breakfast was to go from 7 to 9.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
no hot water in witer time. HAD to take shower in cold water

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No blinds, one working light (bathroom), TV not working, wifi poor, breakfast not worth the uplift charge.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Liz, Denver, CO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Within walking distance of the Plaza
The location is all I can recommend, it's across the street from a grocery store and a 5 minute walk to the Plaza and many restaurants. The staff were friendly when we checked in as well. The window of our room was broken and had been "mended" with packing tape. The bottom of the bathroom counter had detached and was sliding away from the top. The shower curtain was moldy and the towels stained/dirty. There were shopping carts full of trash left in the walkways.
Taped window

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great deal, clean and friendly
Very clean and quiet, no frills kind of place. Would definitely stay here again.

6/10 Okay

Verified traveler

10/10 Excellent

K E, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, Stylish Hotel in Taos
The room and lobby had a very quaint feel to them, it was quite nice. Unlike staying at a name-brand hotel, you really got the feel that you were in New Mexico here, something many hotels can't just capture. It is close to Taos square and several great restaurants. Also a great basecamp if you plan on doing the Enchanted Circle drive or anything in the Carson National Forest or Wheeler's Peak, the highest peak in New Mexico. Taos is a wonderful place and Indian Hills Inn is a great place to stay when you are in town.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
For $55
Room was OK. Breakfast a joke. Parking scary. Someone tried to break into my car. I ran out to silence the alarm at 3 AM.

2/10 Terrible

patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from John on Nov 5, 2015
Thanks for your business and review. Sorry we missed your expectations. Sold over 1,500 Guests lodging in October 2015. The vast majority expressed appreciation when they checked out.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
No frills but adequate; great location
Nothing fancy, and furnishings are well-used, but the staff was great, the location was perfect for walking to/around the plaza and it has a lovely, restive courtyard - all at a decent rate. We were pleased, especially with the memory-foam mattresses!
Response from John on Nov 5, 2015
Thanks for your review. Our two most common comments are great location and excellent Associates. Hope we see you again soon. We do appreciate your referrals direct to our 800#!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ready for a remodel
This used to be a fairly nice hotel. The grounds are large and the rooms are really old, with little done to update them. The cable connection for the room was duct taped to the floor and ran across the room! Never saw that before. It's just old and ready for a tear down or serious remodel. But cheap!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Okay but needs renovation
Door had a Crack in it. Toilet leaked. Room smelled funky. Found a bug on my pillow. Needs improvement. Renovation. But it had comfortable beds and the price was good until hotels.Com added Fees. Could have gone to Days Inn for same price possibly better room.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Chelsea, Santa Fe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not awesome
We love Taos and have stayed there a number of times because it is close to our house and beautiful. This pace was not. It worked for what we needed, but the hotel was old and unkempt. The room was a wreck and the chairs were stained. The hotel staff was very friendly and helpful and the location was great for walking down town.
Response from John on Sep 23, 2015
Thank you for your business and review. Two key reasons people choose us are location and "tour guide" like Guest service. Sorry we didn't meet your expectations on cleanliness & updates.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Indian hills was beautifully located and the room and bed were very comfy. Their continental breakfast could be better but that's it! Great place to stay and allowed our dogs!
Response from John on Sep 23, 2015
Thanks for your business and taking the time to write a review! Our team works hard to meet Guest needs. Our location is the primary reason choose us. Our "tour guide" like Guest service is another reason. Thanks again! See you next time.

8/10 Good

Ranma, Livingston NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed
It had a very comfortable bed!

2/10 Terrible

Susan, Taos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
The place was filthy. The chair had dried stains all over it. I didnt want to sit in it. Holes in the curtains, patched with duct tape. Frayed carpeting. Stains on carpet. I would be embarrassed to stay open.

6/10 Okay

Stephen, Dallas

Ain't fancy but met my needs.
The hotel served my purposes perfectly. Close to downtown, perfect for walking too. No issues, a little dated but no issues.
Response from John on Sep 23, 2015
Thanks for your business & comments. We have Taos best location, offer better than average Guest service, are told our beds are excellent, and always are among the most reasonable price wise. Hope we earn your repeat business and referrals.

6/10 Okay

Verified traveler

Liked: Staff & service
Decent stay, overall
Compared to my nightmarish stay at Whitten Inn, this felt like heaven. Top bedsheets had holes from wear, but you could tell the sheets were CLEAN. The mattresses and pillows were super comfy, and you could tell the towels were new (and clean). I guess the only fault would have been with the bathtub, where lots of rust was happening at the drain, but I showered so this didn't affect me. I saw three creepy crawlies at night, but as far as I can tell, they didn't get into my things... Factually, none were bigger than my pinky nail, but I hate bugs so yeah. And factually, I ended up with a crazy bugbite during my overnight stay at Whitten Inn, but no bugbites during my two-night stay here. The innkeeps were super warm and friendly, so that was nice. For some reason, two queens were cheaper to book than a single bed, so they upgraded me for free when they realized I was really only there by myself. They also told me to let them know if I wanted/needed to change rooms and they'd be cool with that.
Response from John on Sep 23, 2015
Thanks so much for your comments and business. Glad we met your expectations. The single bed rooms are newer than the two queen bed rooms, hence, a higher price. Hope you'll come back again and send us your referrals! Thanks!!!

2/10 Terrible

Verified traveler

Disliked: Staff & service
Where not to stay in Taos
Despite the critical comments this hotel has received we decided to give it the benefit of the doubt since its location is very good. Sadly in most respects the critical comments were justified. The hotel is very well sited within easy reach of the Plaza. The outlook of the rooms is very good (on to open green space) and the hotel has great potential. It needs investment on refurbishing but mostly it requires a huge change in management style. Continental breakfast was a joke since the only items available (if at all) were slices of french toast and bagels together with grape jelly and grape juice drink. The housekeeping was hit and miss and some days there was no room cleaning or bedmaking at all.It seems that, unsurprisingly, despite the hotel's ample provision of rooms there were few takers.
Response from John on Sep 23, 2015
Thanks you for your business and review. We did not meet your nor our standards is housekeeping. Thanks again, we've been using reviews such as yours to encourage our team to accomplish a better job as their boss is not us but YOU!

10/10 Excellent

Valerie, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nostalgia and extra serving of customer service
This hotel reminded me of the hotels my family would stay at on road trips when I was a child. It has a sense of nostalgia that made it feel like home. It is an older facility so you can hear the muffled voices of your neighbors but for me, it added to the charm. Everything was clean and the tv looked fairly new (I never turned it on). It has a wonderful grassed courtyard with a five-sided chiminea that the rooms overlook and we were even able to enjoy a late night fire there. It has a pool but I didn't bring my swim suit so I did not get a chance to check it out. All the staff bent over backwards to accommodate any requests we had and were a pleasure to talk to. Close to the galleries and restaurants, if you are looking for a basic place to stay for a good price with a friendly staff, stay here!
Response from John on Sep 23, 2015
Thanks for your business and commentary. Sounds like we met your needs as I'd hope we do for everyone. Send us your referrals and we'll see you again soon!

10/10 Excellent

Anita, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking turns out great!!!
These people were SO NICE, it was a pleasure to give them our business. Every request was fulfilled quickly and cheerfully. They made us feel like family, which was a contrast to the hotel down the street where we had just abandoned our 4-day booking. If you go to Taos, these folks will take good care of you and make you feel like a valued customer!
Response from John on Sep 23, 2015
Thanks for your kind commentary. The entire team works for a positive Guest experience but we miss the mark sometimes. Every Guest is a valued customer. See you next trip to Taos and let your friends know!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taos
When you're in town be sure to eat at Michael's Kitchen
Response from John on Sep 23, 2015
We mention Michael's on our Facebook page often. Be careful of their bakery offerings ;-) Thanks for your business and review.

2/10 Terrible

day, orgen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The hotel was very dirty with cobwebs, the carpet was dirty and torn, the room smelled dirty and the camode ran constantly. The continental breakfast was cold and not what you would expect. For the price I expected better quality. Definitely not as advertised.