Ratings based on 1,341 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
58% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

Inhospitable Staff and Environment.

Posted Dec 1, 2016
Staff, rude and unfriendly. Provided incorrect information about reservation. Room was cold due to heater not working well. Cancelled second night. Would have loved to stay due to location being close to Plaza. Overall, not a welcoming lodge experience.
4 out of 5
by A verified traveler from US

Posted Nov 29, 2016
Pros: Located right down town next to a burger and brewery.
This was a huge place with very few quests. Room was clean but there was a large bag of trash just outside the door of my room which I moved. Enjoyed the hot tub even though it was way too hot and there was no way to turn the temperature down.
Comment from Hotel Management
Dec 3, 2016 by Dean Koop, General Partner, Hotel Management
To Michele on Expedia: Thank you for the comments.We're glad you enjoyed our hot tub and the Ale House next door. We are monitoring the hot tub closer. Thanks Again! Dean Koop, General Partner
3 out of 5
by A verified traveler

Great location

Posted Nov 26, 2016
The room charges were different from what Expedia website promised. Friendly stuff convinced me into upgrading from queen size into king bed which was unnecessary, in my opinion. Bipolar shower kept switching from cold to warm to make sure I was awake
Comment from Hotel Management
Dec 1, 2016 by W. Dean Koop, General Manager, Hotel Management
To Natalia on Expedia: Thank you. I instructed our friendly staff to provide upgrades to fill room types available at no additional cost. I apologize. W. Dean Koop, Managing Partner
4 out of 5
by A verified traveler from US

Nice hotel that could be a little cleaner

Posted Nov 20, 2016
Overall a nice, unique motel that has a unique character to it. Flat screen TV, really nice Hot tub, and lots of nice character. Downsides were our sheets were not the cleanest, bags of trash in the hallway, and one of building you could clearly tell was being used as storage, none of which bothered me much. The on site cafe (which you get a coupon for 50% and no breakfast is provided) was subpar with very uncreative menu, poor service, and an OK price (highly recommend going somewhere else).
Comment from Hotel Management
Dec 1, 2016 by W. Dean Koop, General Manager, Hotel Management
To Dustyn on Expedia: Thanks for your visit. We apologize about the bedding and the trash bag in the hallway. Our staff has been told and alerted to avoid any continuance of this. Also, the food services has been exceptional; but we told the involved staff of your experience and instructed them to correct it. Please come again to note our improvements. Thanks again. W. Dean Koop, Managing Partner
4 out of 5
by A verified traveler from US

Look for the Remington Statue in front

Posted Nov 12, 2016
Location: The location is convenient to art galleries and shopping.
The rooms are nice. The on property café opens at 7am, which is early for the area.
Comment from Hotel Management
Dec 1, 2016 by W. Dean Koop, General Manager, Hotel Management
To Steven T on Expedia: Thanks!! We're glad you enjoyed your stay, the galleries and shopping and your breakfast. W. Dean Koop, Managing Partner
4 out of 5
by A verified traveler from US

Posted Nov 2, 2016
Pros: The room was very clean, bed comfortable. We got a half off breakfast coupon for two of our mornings there.
Cons: There was a very minor plumbing problem in the bathroom sink that was resolved in good time.
Location: Check out all the independent bookstores!
Comment from Hotel Management
Dec 3, 2016 by Dean Koop, General Partner, Hotel Management
To Susan on Expedia: thank you for the comments about your stay. We are glad you liked visiting the bookstores. Visit us again when you can! Dean Koop, General Partner
3 out of 5
by A verified traveler from US

Posted Oct 29, 2016
Pros: Close walk to downtown, restaurant on property at least part of time and breakfast and service was good. A reasonably priced, basic old time layout of property with large trees, beautiful landscape potential, and comfortable scale of buildings.
Cons: Needs in-room coffee and fridge or a choice of those amenities up front. Lots of repairs needed. Broken tiles on terrace for example. I feel like it's just hanging on which is a shame because it's really a nice property.
Location: Perfect.
Comment from Hotel Management
Dec 3, 2016 by Dean Koop, General Partner, Hotel Management
To Alice on Expedia: Thank you for your visit and comments. We are in the process of repairing the few sore spots and placing coffee and refrigerators in all of the rooms. Thanks again! Dean Koop, General Partner
4 out of 5
by A verified traveler from texas

Great location, historic hotel

Posted Oct 27, 2016
Kachina is not a cookie cutter modern hotel. Built in the 1950s it had a vintage flavor. Our room was comfortable and clean. The breakfast at half price was great. My only complaint was that the wifi was practically nonexistent
2 out of 5
by A verified traveler from US

big and broken down

Posted Oct 26, 2016
Pros: location
Cons: Broken heater & ice machine. WiFi didn't reach past the lobby. Rude A.M. staff.
A run down motel Broken ice machine Heater would not modulate (not counting "off" or unplugged) our unit had one settings: on fire! Who knows, sleeping with the window open may have saved our lives! WiFi ONLY in lobby of motel - none in room Staff wouldn't make coffee after pot empty at 830am
Comment from Hotel Management
Dec 2, 2016 by k, Hotel Management
Thanks for your comments. We have since fixed the heating and ice machines properly. In Dec 2015 we engaged Comcast to install a complete new video and internet system for the entire hotel.They say it will soon be done; its been a slow slow weak installation process, we are very sorry. It should soon be completed. Please come again. Thanks, W Dean Koop Managing General Partner
4 out of 5
by A verified traveler from Boston,Ma

Very close to all shops

Posted Oct 24, 2016
Very comfortable and clean. Unfortunately, smell of cleaning materials almost drove us out of the room . We opened all the windows and doors and left for a while and smell dissapated. Wonderful cafe on premises where we had a fabulous breakfast!