Dirty toilet and ridiculously uncomfortable couch.
Posted Oct 23, 2016
Simply, dirty. For the price paid I at least anticipate a clean room. Not crunchy carpet, poop covered toilet and regrettably a sleeper sofa couch that was so past its due date that it just slumped against the wall. Trying to sit in it was near impossible with the less than resilient cushions and protruding metal bed frame.
Regrettably when confronting staff about the scenario, the response was two makeup removal packets and few paper towels. No room change, no housekeeping service, no discount. Only an urging not to post the experience into social media.
As a repeat guest I know they can do better but this time was a superior FAIL.