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Reviews of Sipapu Ski and Summer Resort

2 out of 5
Sipapu Ski and Summer Resort
5224 State Road 518, Vadito, NM

Reviews

6.0
Rating 10 - Excellent. 12 out of 63 reviews" "
Rating 8 - Good. 11 out of 63 reviews" "
Rating 6 - Okay. 14 out of 63 reviews" "
Rating 4 - Poor. 12 out of 63 reviews" "
Rating 2 - Terrible. 14 out of 63 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2023

6/10 Okay

Gary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Ken

Traveled with family
Horrible experience
Well it said check in deadline was 8 pm, we got there at 7:35 to find no one around. Called the number with no answer, left a message got no reply. Never got to check in. Had to go back to the last town and get a room.
Stayed 1 night in Oct 2022

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Berenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Not advertised clearly
It is a very convenient location if you are skiing- because of that I would consider staying again. But that’s the only reason. It advertises that all rooms come with a TV- well they do have a TV screen, but no cable or antenna/ nothing. Not even a remote control. When told the front desk - they said “ya you have to bring a fire stick or something. And we will get some new remote controls ordered”. - thanks for the heads up. LOL It was not very clean. (Mainly because everything is old and needs a good deep clean) but had old coffee in coffee pot, Bobby pins on floor, etc. it was fine for the teenage boys I brought skiing though: we stayed on a Thursday night and sipapu restaurant is not open on Thursday nights either. So pack food, and something to plug into a TV. Because after 5:00 there’s nothing to do.
Stayed 1 night in Mar 2022

6/10 Okay

Kevin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pretty disappointing as on site restaurant closed early and before arrival so had to drive to find dinner. Staff shortage that wasn’t disclosed at time of booking. Next day the only way to get food was through online app that was down along with a water main break. So again no food other than a package of pop tarts found in their “store”. The room itself was dirty with piece of chewed gum on floor and pistachio shells. No working tv either. Beds were comfortable at least and was more quiet than expected.
Stayed 2 nights in Mar 2022

4/10 Poor

Evyn

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about this resort is the ski mountain itself. Staff is rude, not welcoming in any way whatsoever, hotel room was hardly clean, and the “cafe/restaurant” stated it was open yet they don’t actually have any tables to dine in. This resort has so much potential yet it’s rated 2 stars for a reason.
Stayed 3 nights in Feb 2022

10/10 Excellent

Tilak

Liked: Property conditions & facilities, room comfort
Will visit again
It’s a nice and family friendly place to stay for a ski trip. A ski in and out resort. Very satisfied overall.
Stayed 3 nights in Feb 2022

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Eunjung

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one ski resort in there. Unfortunately I don't have a choice.
Stayed 4 nights in Jan 2022

2/10 Terrible

Pulse

Stayed 1 night in Nov 2021

6/10 Okay

DIANE, Maple Grove

Traveled with family
Disliked: Amenities
The tv did not work. Restaurant and gift shop were closed for the season.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

JULIE ANN

Stayed 1 night in Oct 2021

4/10 Poor

Melissa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The mpuntai a were grwat room was awful, not clean, old, and no conditioning..very dissatisfied eith the price...
Stayed 2 nights in Aug 2021

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sipapu Summer-winter Resort 2 night stay
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could see a stream out our window.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge next to a rushing river in pine-clad mountains
Stayed 1 night in Jun 2021

2/10 Terrible

Lisa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst "resort" ever!
The room was filthy. The beds were sagging in the middle. The heater did not work. The manager was extremely rude. The clerk was kind and apologetic. We did not stay here because the room was so awful and the manager was extremely unhospitable. I will never consider staying at Sipapu again.
Stayed 2 nights in May 2021

6/10 Okay

Diane

Disliked: Staff & service, property conditions & facilities
Off-Season--hopefully better when season arrives.
We stayed at Sipapu Ski and Summer Resort off-season and it showed. There were people there who appeared to be workers and hopefully everything will be better when the season arrives. We arrived just before dark and had to drive all the way to Taos to find somewhere to eat.
Stayed 1 night in Apr 2021

2/10 Terrible

carlo

Stayed 2 nights in Oct 2020

4/10 Poor

JILL

Business traveler
Disliked: Cleanliness, room comfort
1st I booked a cabin online but it wasnt a cabin at all once I got there. Then the room wasnt cleaned after waiting 3hrs for it to become available. So had to wait another hour for maids to clean it. Then once finally got into the room there was no AC! I didn't stay at this property.
Stayed 1 night in Sep 2020

6/10 Okay

Robert

Traveled with group
rustic but suitable for 1 night.
Old and rustic. Gravel parking lot. TV in room but does not get any stations. No cable. No wifi. Heat didn't work. No phones in room and minimally staffed in off season. Beddeing was decent and the shower was hot.
Stayed 1 night in Sep 2020

6/10 Okay

Jen, New Mexico

Traveled with partner
Disliked: Cleanliness
The bathroom floor looked like it hadn’t been mopped in about a year. The bathroom towels look old and discolored. The carpet wasn’t vacuumed well.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Jamie S.

Liked: Cleanliness
Great
Will be returning
Stayed 2 nights in Nov 2019

2/10 Terrible

karine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NICE STAFF BUT DIRTY ROOMS!
Let's list the positive : The staff is really nice, the food and bar are decent, really cute area for family with a lot of potentia, l however I would not recommend this place unless you don't mind sleeping in dirty sheets (the colors of the sheets are not even white anymore) and they smell old, I doubt that they washed them before guests. The towels were so old and smelly too, with stains all over. The floor of the bathroom is stained and the floor is so old and dirty. No tv no hairdryer either, very old heater system. We were not expecting a lot for the price we paid, but we were at least expecting some clean sheets and towels like every location we have stayed in the past! very sad to let such a pretty property go downhill. It was not a pleasant stay considering we were with our in laws, they were not very impressed to say the least. We got a coupon of $81.00 from Hotels.com which honestly is a joke. At this point it's not about the money is more to let them know that it is not acceptable to list this property unless they remodel or invest in some bedding and towels! Hopefully they will remodel one day because I know my kids love their ski area.
Stayed 3 nights in Nov 2019

6/10 Okay

Marlin

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Mountain Getaway
Such a beautiful area! Make sure you get a casita. Queen bed and a pullout couch! So amazing!
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Beds were comfortable No tv No blow dryers Window was broken 2 plugs 1 in bathroom and 1 in sleep area
Stayed 2 nights in Aug 2019

10/10 Excellent

Frank P., Denton, Texas

Liked: Cleanliness
Great layover spot
This was a great place to stop for the night on our way to Colorado. Simple, clean, with friendly people. There wasn’t a tv in our room which was fine with us and the building is old. It was very clean though and comfortable. 37 degrees when we arrived late at night in June. Brrr. A beautiful river and trees created us in the morning!! We loved it!
Stayed 1 night in Jun 2019

10/10 Excellent

James

Liked: Room comfort
Disliked: Staff & service
missing in action.
blinds on window missing sections and never gave change of towels for second night.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2019
Response from John on Jan 23, 2019
Thank you for taking the time to post your review!

2/10 Terrible

Nyky

Disliked: Cleanliness, property conditions & facilities, room comfort
An unfortunate reservation
My family and I made a reservation for Saturday, October 6th at Sipapu Ski Resort. We went to check in to find out that the restaurant on the premises isn't even open during this time of year and that we would have to go into Taos to eat dinner. We weren't happy with that news, but we collected our keys to our room and drove down to the lodge. We went into the side door and I was immediately taken back. There were flies in the hallway and the floor was covered in dirt and dead insects. The smell of stale smoke was in the hallway as well. We went down into our room and I was so shocked that a place thought it would be ok to allow someone to check into a room like this. First, we immediately had to kill two wasps that were in the rooms. The carpet looked like it hadn't been vacuumed in forever and the smell of dirt and stale smoke lingered in the air in this room as well. We left and went back to check in to let the person know we would not be staying in this room or at this "resort". We were told we would receive a refund and she even used the words "I understand exactly what you are talking about" to my husband when he told her about the condition of the room. We have yet to receive our refund and when we had Hotels.com contact them about this situation, no one was there to answer their phone. I have also attempted to call and I have not been able to get in touch with anyone. This is really unfortunate because the outside area of this property is beautiful.
Stayed 1 night in Oct 2018
Response from John on Oct 26, 2018
Thank you for your feedback. I have discussed your concerns with you and resolved this issue to your satisfaction.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures shown on the website is nothing at all what we stayed in the room what gross
Stayed 1 night in Aug 2018
Response from John on Aug 21, 2018
We are sorry to have not met your expectations. I would appreciate additional feedback (dates of stay, unit number, etc) so that your concerns may be addressed immediately. Thank you in advance for your help in making us better.

8/10 Good

Verified traveler

No ice machine...no curfew..no ac ...store closed to early..no ranger..
Stayed 2 nights in Jul 2018
Response from John on Jul 30, 2018
We thank you for your review and for your stay with us! We're sorry that you were disappointed in your stay. This being our slow season we are on reduced hours for the store and F&B. We are unsure what you refer to when you say "no ranger" so if you'd like to reach out to us and let us know we'd be happy to address your concern. Thank you again and please feel free to reach out if you'd like to discuss any of these issues further.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Secluded
I wish that services such as restaurants and bar and vending shop would have been open later, but it being June and the property being a ski lodge, I understand. Given the off season, the price was very reasonable, the seclusion and peace was well appreciated, and my companion and I enjoyed the restful stay.
Stayed 1 night in Jun 2018
Response from John on Jun 27, 2018
Shawn, Thank you for your review! I am sorry about the hours of operation of our Cafe and retail shop. You nailed it on the head... this being summer we have reduced hours and stay open as late as business levels dictate. I am happy that you enjoyed the seclusion and peace that we strive to maintain year round and hope to see you again! Keep an eye on Expedia for specials and discounts that become available often!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for what you get
Wasn't greeted, was booked in a room that was already booked... the place looked fairly empty and the staff kept trying to put us as close as possible to a family reunion where it was loud. Wall heaters in units are extremely loud and had to be off to get some rest, so it was cold. Bar and restaurant close by 8pm on weekends.
Stayed 1 night in Mar 2018
Response from John on Apr 5, 2018
Dear Anonymous, Thank you fro your review and I am sorry if you feel we didn't met your expectations. Our rates fluctuate seasonally based on demand, holidays and events. You are always welcome to ask for a local discount, but I can assure you that our prices on Expedia are the very best rate you will find available. I am so sorry you got booked into an already occupied room. I hope you were effectively accommodated upon discovery of our mistake. Regarding our F&B operations, we close at 8pm year round. Being somewhat isolated and a true destination ski area, our guest base very, very rarely warrants being open past that time. We do have a small convenience store with grocery basics and a large majority of our guest rooms have kitchens available. We hope you will come see us again in the future! John

8/10 Good

cano, amarillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Beautiful sceenery
Not a bad place to crash for the weekend. Needs a little update. Very clean though. No tv. But wifi worked pretty good.
Stayed 1 night in Feb 2018
Response from John on May 1, 2019
Thank you for taking the time to post a review of our property. We hope you'll come see us again soon!

8/10 Good

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very family oriented. Great place to ski when surrounding areas had little to no snow.
Stayed 2 nights in Jan 2018
Response from John on Jan 22, 2018
Thank you for letting us know that you enjoyed your experience with us! We appreciate the feedback and hope you'll come visit again soon! We just got 14" of fresh powder this weekend!

4/10 Poor

kbc

Disliked: Property conditions & facilities, room comfort
You get what you pay for...
This is one step above camping...bring plenty of food bc there is only one restaurant & it's terrible! Most of the staff is nice, but the lady manning the check in was rude and looked inconvenienced by our presence! Unless you're ready to rough it, go elsewhere.

6/10 Okay

Jodie, Amarillo, TX

Liked: Cleanliness, room comfort
Sipapu Hotel Room
We enjoyed our stay at Sipapu! Room was clean and the bed was comfortable. Those were the main requirements for us as we were just there to ski. Besides, we weren't expecting a whole lot for the low rate we payed. All in all, good experience.

2/10 Terrible

Carrie, abq, NM

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
When I purchased the room, the pictures on expedia showed a nice lodge and rooms. When we got there it was a trailer, no TV no Wifi, just an overpriced trailer. This should be considered false advertising because it is! My advise.. go to Taos ski Valley instead this was ridiculous! I would like at least half my money back for this.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stay if you want rustic
Check-in after 5pm was a nightmare. They couldn't find our reservation because the night check-in wasn't connected to the Internet. Then they couldn't find keys to the hotel room for us. This is a long, windy and dark drive from Taos which takes over 30 min.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

Sally, Ilfeld, NM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Between a Rock and a Hard Place.
Between a rock and a hard place we chose this "hotel" for one night. We are two elderly persons sent to the third floor of the lodge. After huffing and puffing from the three flights of outside stairs we found our lodge room rather disappointing.. Not sure when the last time the floor was swept of vacuumed, trash on the floor, one light, one outlet in the bathroom (actually a clean room) and we had to make up our own beds. Then they expected us to take the trash outside to the dumpster. Of course, no TV and the internet wifi did not work. Would never recommend this place to anyone.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort