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Reviews of Platinum Hotel

4 out of 5
Platinum Hotel
No.77, Anxing Rd., Xindian Dist., New Taipei City

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 190 reviews" "
Rating 8 - Good. 74 out of 190 reviews" "
Rating 6 - Okay. 13 out of 190 reviews" "
Rating 4 - Poor. 4 out of 190 reviews" "
Rating 2 - Terrible. 3 out of 190 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern. Surrounding does not have much choice on restaurant etc.
Stayed 5 nights in Oct 2023

10/10 Excellent

PATRICK, SAN FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very polite and help me a lot. Therefore recommend for said hotel.
Stayed 4 nights in Feb 2023

10/10 Excellent

YUMIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from SALLY CHIEN on Jan 4, 2021
親愛的貴賓YUMIN ：您好！ 感謝 閣下入住白金花園酒店，謝謝您的支持。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great Clean and spacious Will stay again
Stayed 1 night in Oct 2020
Response from SALLY CHIEN on Oct 14, 2020
Dear Valuable Guest Audrey, Thank you for choosing Platinum Hotel for your stay in Taiwan. We would like to thank you for your kind words which encourage us to continuously improve our services. We look forward to serving you again soon . Best Regards, Platinum Hotel

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3.5 Star Stay
It's one of the best options in the area but clearly a 3.5 start hotel
Stayed 2 nights in Jan 2020
Response from sally chien on Feb 8, 2020
Dear Valuable Guest, Thank you for choosing Platinum Hotel for your stay at Taiwan. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to serving you again soon. Best Regards, Platinum Hotel

10/10 Excellent

Jaime Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from sally chien on Jan 7, 2020
Dear Valuable Guest Jaime Roberto , Thank you for choosing Platinum Hotel for your stay in Taiwan. We would like to thank you for your kind words which encourage us to continuously improve our services. We look forward to serving you again soon . Best Regards, Platinum Hotel

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall is good, except staffs are somewhat unfriendly.
Stayed 2 nights in Jul 2019
Response from sally chien on Jul 8, 2019
Dear Valuable Guest, Thank you for choosing Platinum Hotel for your stay at Taiwan. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to assure you we value your comments and will continue listen to our customers to better ourselves. Best Regards, Platinum Hotel

10/10 Excellent

Wonil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Sally Chien on Apr 20, 2019
Dear Valuable Guest, Thank you for choosing Platinum Hotel for your stay at Taiwan. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to serving you again soon. Best Regards, Platinum Hotel

10/10 Excellent

Tess

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, quiet, staff was helpful. It’s a bit far from the rest of Taipei, but I kind of enjoyed that.
Stayed 4 nights in Apr 2019
Response from Sally Chien on Apr 10, 2019
Dear Valuable Guest Tess, Thank you for choosing Platinum Hotel . We truly appreciate your kind comments and look forward to serving you again in your next trip to Taiwan. Best Regards, Platinum Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Hotel is relatively new but a bit far from the town centre. Otherwise it was a good stay and the breakfast spread was more than sufficient.
Stayed 2 nights in Dec 2018
Response from Sally Chien on Jan 18, 2019
Dear Valuable Guests, Thank you for your kind comments. Your comments are the driving force of our continuous improvement. Should you have future travel plans to Taiwan, please stay with us again. Best regards, Platinum Hotel

8/10 Good

Chung Yen Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in a sluggish area
The hotel itself is very good, however, the area is not so good, but it suits me as it is near the conference location where I am joining.
Stayed 6 nights in Sep 2018
Response from Sally Chien on Sep 21, 2018
Dear Valuable Guest Chung Yen Rebecca, Thank you for choosing Platinum Hotel for your stay at Taiwan. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to serving you again soon. Best Regards, Platinum Hotel

10/10 Excellent

Verline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sally Chien on May 4, 2018
Dear Valuable Guest Verline, Thank you for choosing Platinum Hotel . We truly appreciate your kind comments and look forward to serving you again in your next trip to Taiwan. Best Regards, Platinum Hotel 親愛的貴賓：Verline您好！ 感謝 閣下入住白金花園酒店。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上

10/10 Excellent

Raj, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for leisure and business
This hotel was fantastic and I never imagined this would so good. pity I was there for only one day and certainly will come back again. it is not too far either to go to the town, but for me it was perfect to go about my work. I would say that it is an excellent hotel for business travelers too.

10/10 Excellent

2018 Comeback, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
I really enjoyed my stay; it was one of the best ever; I loved the peace and quite outside of the city; all the eateries nearby; metro not too far; everything I needed was within walking distance

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked premium room for 2 nights to get away from Taipei. The room itself is massive and bathroom is the size of another room. The room has little mountains view and extremely quiet and spacious. We like the working space as well. The hotel is very new so the room condition is polish. The only issue is wifi seems to be extremely slow and breakfast was just ok. For this price and if what you need is a big room to have some quiet time, I think it is worth it. 10 minutes ride by taxi to Xindian town and 10 minutes walk you can find some local food nearby.

10/10 Excellent

Sam Sam, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Free taxi to MRT service very great! BREAKFAST is also very great!
Response from eddy on Jan 18, 2016
thanks for your stay in our hotel，We look forward to your next stay! thank you!

10/10 Excellent

Sam, Hong KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They provide free taxi to MRT. Very very helpful!
Response from eddy on Jan 18, 2016
thanks for your stay in our hotel，We look forward to your next stay! thank you!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

ALITSA

Stayed 3 nights in Dec 2023

10/10 Excellent

Pei zhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住時服務人員專業有禮 房間乾淨整潔 早餐服務人員親切有禮 早餐好吃 大廳空間很大很美 很悠閒的氣氛 整體很舒適 適合輕旅行 下次來還想再住
Stayed 1 night in Dec 2023

10/10 Excellent

S H U FEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Becky
因為工作的關係，很晚才臨時入住，價格很親民，環境清潔乾淨舒適，睡的很舒服
Stayed 1 night in Oct 2023

10/10 Excellent

SAMBUM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원들이 친절하고 시설이 깨끗하다 편의시설이 잘 갖춰져 있다
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

MEI I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境舒適，員工細心體貼
Stayed 5 nights in Jul 2023

10/10 Excellent

LiHsien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

LORRAINE

Stayed 1 night in May 2023

10/10 Excellent

yumin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

TZU CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

YenHsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超棒的啦～～～推推
Stayed 1 night in Feb 2023

8/10 Good

YI WEN

Stayed 1 night in Feb 2023

8/10 Good

Chiao-Wen

Stayed 2 nights in Jan 2023

8/10 Good

ZheWei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.房間沒有暖氣，冬天入住會比較寒冷。 2.蓮蓬頭的水柱太集中且強勁，洗起來有點不舒服。 3.優點是免費停車，雖然大眾運輸比較不方便，但如果自行開車的話，交通連接各地都算方便快速。 4.房間隔音很好，幾乎沒聽到外面或隔壁的聲音。
Stayed 2 nights in Dec 2022

10/10 Excellent

Jieren

Liked: Cleanliness, staff & service, property conditions & facilities
鄭
有機會去新店 還是會住這間
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Sheng-Yi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

huang wen

Stayed 1 night in Dec 2022

10/10 Excellent

TING JIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Shin-hen

Stayed 1 night in Dec 2022

6/10 Okay

SHIH WEN

Stayed 1 night in Dec 2022

8/10 Good

Oliver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021

4/10 Poor

Tsuntsang

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from SALLY CHIEN on Apr 27, 2021
親愛的貴賓：您好！ 感謝 閣下入住白金花園酒店。很遺憾未能達到您的期望，請允許我向您表達我最誠摯的歉意。我們孜孜以求，不斷改進，希望能向每一位客戶提供高水準的體驗，因此您的反應，對於我們十分重要。非常感謝您向我們告知您的感受，希望在不久的將來有機會為您奉上更好的服務。 我們期待你下次光臨，感受我們的改變。。 白金花園酒店 謹上

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021
Response from SALLY CHIEN on Apr 10, 2021
親愛的貴賓：您好！ 感謝 閣下入住白金花園酒店。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from SALLY CHIEN on Mar 2, 2021
親愛的貴賓：您好！ 感謝 閣下入住白金花園酒店。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from SALLY CHIEN on Mar 2, 2021
親愛的貴賓：您好！ 感謝 閣下入住白金花園酒店。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from SALLY CHIEN on Feb 15, 2021
親愛的貴賓：您好！ 感謝 閣下入住白金花園酒店。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from SALLY CHIEN on Mar 2, 2021
親愛的貴賓：您好！ 感謝 閣下入住白金花園酒店。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from SALLY CHIEN on Jan 4, 2021
親愛的貴賓：您好！ 感謝 閣下入住白金花園酒店，謝謝您的支持。很高興得知閣下在本酒店有一個滿意的住宿經驗‚ 您的肯定是我們成長的動力，我們會繼續致力讓每位客人感受美好難忘的入住體驗。衷心期盼能再次為您服務。 白金花園酒店 謹上