Ratings based on 380 Verified Reviews

4.4 out of 5
82% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Guatemala City

Posted Oct 7, 2019
Good location but it was disappointing because when I made the check in it was 5:00 p.m. and the room it was not ready. The same happened two days before to my relatives.
Comment from Hotel Management
Oct 14, 2019 by Jorge Palacios, Hotel Management
thanks for your feedback!!
4 out of 5
by A verified traveler

Posted Sep 19, 2019
all satisfactory clean, helpful staff, great breakfast buffet
Comment from Hotel Management
Sep 24, 2019 by Jorge Palacios , Hotel Management
thanks for your feedback
5 out of 5
by A verified traveler from Guatemala

Posted Aug 23, 2019
The breakfast is really good. The staff in the front desk was very kind. Our room wasn’t ready but the staff did enough do we didn’t care.
Comment from Hotel Management
Aug 28, 2019 by jorge palacios, Hotel Management
thanks for your feedback Regards!!!
5 out of 5
by A verified traveler

Posted Aug 5, 2019
Comment from Hotel Management
Aug 9, 2019 by jorge palacios, Hotel Management
Muchas gracias por su visita, esperamos verlo nuevamente
5 out of 5
by A verified traveler

Posted Jul 16, 2019 on Hotels
I like the hotel
Comment from Hotel Management
Jul 28, 2019 by jorge palacios, Hotel Management
Thanks for visit us!!
5 out of 5
by A verified traveler

Posted May 23, 2019
Great hotel, very close to shopping mall and good restaurants
Comment from Hotel Management
May 27, 2019 by jorge palacios, Hotel Management
thanks for your feedback!!! Regards
5 out of 5
by A verified traveler

Great

Posted May 20, 2019 on Hotels
Comment from Hotel Management
May 21, 2019 by jorge palacios, Hotel Management
Thanks for your feedback!!!
3 out of 5
by A verified traveler from Xela, Guatemala

Posted May 12, 2019
The best feature of this hotel is the convenient location. The room was dusty, they no longer provide tissues in the rooms, check in was very slow. The free breakfast was good, with a large variety of foods to choose from.
Comment from Hotel Management
May 15, 2019 by jorge palacios, Hotel Management
thanks for your feedback!!!
5 out of 5
by A verified traveler

Great sty!

Posted May 8, 2019 on Hotels
My friend and I stayed at the hotel while our cutter was in port on a Coast Guard mission. Everything was awesome. Great food closeby. The room was clean and spacious. I would definitely recommend to my fmil
Comment from Hotel Management
May 15, 2019 by jorge palacios, Hotel Management
Thanks for your feedback!!! Regards!!!
4 out of 5
by A verified traveler

Posted May 8, 2019
All clean and cosy. Staff was wonderfull.Good place to stay and very secure.
Comment from Hotel Management
May 10, 2019 by jorge palacios, Hotel Management
Thanks for your Feedback!! Regards!!