Ratings based on 267 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Papamoa

Well located

Posted Jan 30, 2017
Pros: Handy to main city areas.
Reception very friendly and helpful. Well located for the things we wanted to do in New Plymouth. Plenty of car parking. Nice pool, spa and gym.
4 out of 5
Recommended
for Couples
by A verified traveler

Reasonably central to the city.

Posted Jan 23, 2017 on Wotif
The WOTIf booking had not been received by the hotel however the hotel receptionist was great.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location and clean.

Posted Jan 22, 2017 on Wotif
Pros: Good location, friendly staff, very clean beautiful pool
Cons: Net curtains need replacing, attention to no of people booked and ensure enough linen provided or advise guests of where to get more!!
Location: Very close to everything we needed
Good location & clean but! Net curtains in holes. Three guests booked only 2 towels. Friendly reception staff.nice pool but the spa was dirty!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawera

Central to everything New Plymouth

Posted Jan 12, 2017
It was lovely to relax back in the outdoor spa for 15 minutes just what we needed after a hectic day...
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to central New Plymouth

Posted Jan 8, 2017
Pros: Friendly helpful staff
Fantastic short stay, no hassles and fantastic service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017 on Wotif
Pros: very pleasant helpful staff great location
Location: handy to everything
wonderful helpful staff great facilities easy parking great location very handy to everything
4 out of 5
by Garth

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016 on Wotif
Really friendly staff, super helpful and went out of the way to make sure my stay was amazing. Would definitely recommend to friends and family, and stay again myself. Room was lovely.
4 out of 5
Recommended
for Everyone
by A verified traveler from Whangarei NZ

Within walking distance to city centre

Posted Dec 5, 2016
Pros: Close to town centre
Cons: Nothing
Location: North end of town within walking distance to restaurants and shops
Room was clean and tidy. There was a big festival in the city so Hotel confirmed reservation before we arrived. Restaurant staff were polite and food good quality.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value for price!

Posted Nov 15, 2016
Pros: Loved the outdoor heated swimming pool, spa and gym facilities! Was upgraded to exec suite!
Cons: Mouldy curtains and the Air Conditioning unit didn't work, control may have had the batteries removed by a earlier guest!
Location: Great location