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Reviews of HOTEL DELFINO TARANTO

HOTEL DELFINO TARANTO
Viale Virgilio 66, Taranto, TA

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 156 reviews" "
Rating 8 - Good. 77 out of 156 reviews" "
Rating 6 - Okay. 29 out of 156 reviews" "
Rating 4 - Poor. 12 out of 156 reviews" "
Rating 2 - Terrible. 7 out of 156 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

David, Liberty Lake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-right in the coast. Excellent customer service. Dinner and breakfast really good
Stayed 1 night in Mar 2024

8/10 Good

tetsuki

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was new building and old building. I was there for old one. It was clean all. But I saw big difference
Stayed 6 nights in Oct 2023

6/10 Okay

melanie, Schiller Park

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Under construction.. our room was new and nice but there was a step ladder in the shower when we arrived. Not super friendly at check in. Housekeeping missed replacing toilet paper , leaving any Kleenex, replacing dirty glasses, no wash clothes, had to ask for spare toilet paper as they were very small rolls.the shower was great but took at least 5 minutes to get warm water. the restaurant was again under construction which was fine great ocean view, very slow service for food and drinks. Very noisy location, can walk to things. Looks like it will be very nice once finished next year, need to work on staffing to meet the demand of the hotel. 3/5 stars
Stayed 3 nights in Sep 2023
Response from reception on Oct 31, 2023
Dear MelanieThank you for taking the time to let us know about your experience by responding to our survey.We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,

6/10 Okay

Serkan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Ok for short stay
Stuff were very nice. I ordered room service food were also good too. But the hotel condition is not very good. It was old and it definitely needs renovation.
Stayed 1 night in Sep 2021
Response from Mercure Delfino Taranto on Oct 18, 2021
Dear Guest, thanks very much for your review. We are currently analysing several refurbishment plans and hope to welcome you again to test our improvements. Kind regards,

6/10 Okay

eric

Business traveler
Disliked: Property conditions & facilities, room comfort
Back to the 80s
The hotel is like a trip back to the 80s. All the deco is from that decade, but the rooms are clean and cozy. Since there wasn’t high speed internet on the 80s, the same logic applies to the hotel. The internet is worse than the old 80s dial-up.
Stayed 3 nights in Sep 2021
Response from Mercure Delfino Taranto on Oct 3, 2021
Dear Guest, thanks for your review of your stay at Mercure Delfino Taranto. We are sorry that your experience didn't meet your expectations. Anyway, we are currently analysing several refurbishment plans and look forward to welcoming you again to test our improvements. Best regards,

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to see Taranto
It was just fopr one night but nice view from room and service very nice. Breakfast was OK but not included which hotels was a ;little vague on. Great location to see the town.
Stayed 1 night in Aug 2021
Response from 7504 on Sep 2, 2021
Dear Mr Mark, thank you for your valuation. best regards

8/10 Good

Marian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Mercure Delfino Taranto on Nov 30, 2019
Dear Marian, thanks very much for your review. We look forward to welcome you again soon. Kind regards,

8/10 Good

James

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from maria on Sep 7, 2019
Gentile cliente grazie per la splendida valutazione. Saluti

8/10 Good

Robert, Vancouver

Traveled with family
Liked: Cleanliness, staff & service
Good location good staff room was clean but abut dated. The location was great but the pool and water side need work
Stayed 2 nights in Aug 2019
Response from mercure delfino hotel on Sep 3, 2019
Dear Mr Robert, thank you for your valutation. best regards

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
The room was a good size. It was cool. The shower cubicle was too small. WE were promised a sea view room but never happened.
Stayed 7 nights in Aug 2019
Response from vincenzo on Aug 22, 2019
Dear Guest Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

4/10 Poor

Rudolf

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from vincenzo on Jul 23, 2019
Dear Rudolf Thank you for taking the time to tell us about your experience at the Mercure Delfino Taranto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Very comfortable and cozy. The hotel also has a good restaurant.
Stayed 2 nights in Nov 2018
Response from Reception on Jan 12, 2019
Dear, we thank you for your feedback. Best regards,

8/10 Good

Jenni

Liked: Staff & service
Disliked: Property conditions & facilities
Not to a Mercure standard.
The building was old and run down. Not to usual Mercure standards. Not in a touristy area. The food was really good. The staff helpful. Power points old so our adapter wouldn’t fit.
Stayed 3 nights in Oct 2018
Response from mercure on Oct 28, 2018
Good morning, thank you for your valuation. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on the sea front and lovely swimming pool and great view from the back. Air conditioning in the hotel kept you cool from the hot temperatures so you won’t feel uncomfortable. Breakfast is very good, lovely buffet and lots to choose from. Restaurant in hotel has a good menu with variety of choices. Enjoyed my stay.
Stayed 5 nights in Sep 2018
Response from mercure on Oct 28, 2018
Thank you very much for your valuation!!! Best regards

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, room comfort
Nice views.
Hotel in need of a refurbishment. Nice views but hotel and surroundings are tatty and tired. Comfortable enough.
Stayed 2 nights in Aug 2018
Response from vincenzo on Aug 15, 2018
Dear Guest Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and I wouldn't recommend staying there
Very old feeling to the hotel. Old decor, very old bathrooms in bad condition. The pool suround looks very dirty and the pool itself is basically in a car park. The bathrooms have very small shower cubicles and the slow low heat hairdryers that some hotels still have! The bed was comfy, there is a balcony. Low strength Wi-Fi. Breakfast is low quality with hardly any choice.
Stayed 4 nights in Jul 2018
Response from vincenzo on Aug 15, 2018
Dear Guest Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i want to be refund...horrible exsperience with out air-condition...
Stayed 1 night in Jun 2018
Response from vincenzo on Jun 19, 2018
Dear Customer please contact us at h7504@accor.com because we have non notice of problems with air contioning. Best regards

8/10 Good

ADRIAN

Liked: Staff & service, property conditions & facilities, room comfort
Response from Reception on Apr 29, 2018
Gentile Adrian, innanzitutto desideriamo ringraziarla per il tempo che ha dedicato alla recensione del nostro albergo. Apprendiamo con piacere che ha trascorso un ottimo soggiorno e saremo lieti di condividere con i tutti collaboratori le sue parole di apprezzamento. In attesa di darle nuovamente il benvenuto al Mercure Taranto Delfino le inviamo un cordiale saluto.

8/10 Good

Marco

Liked: Cleanliness
A bit basic, old style hotel
The hotel is old but clean. Good location and friendly good service.
Stayed 1 night in Mar 2018
Response from mercure on Mar 15, 2018
Dear Guest Marco, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Mercure hotels. Yours sincerely

8/10 Good

Adrian

Liked: Staff & service
In need of an update.
Hotel is ok but not great. Carpets in hallways are faded and need replacing. Breakfast is simple. Sea view is great. Hotel feels a little dated and tired and needs an update.
Stayed 2 nights in Jan 2018
Response from Vincenzo on Jan 26, 2018
Dear Adrian Thank you for taking the time to tell us about your experience at the Mercure Delfino Taranto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Max, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far to downtown
Have nothing to complain, all are good or better than expect. Free bottled water, nice hotel staff, good wifi connection, cleanliness room and bathroom and proving good food and drink in restaurant. The TV channel are as usual... almost are all italy channels
Stayed 3 nights in Oct 2017
Response from Daniela on Oct 17, 2017
Dear Guest Thank you for taking time to inform us about your experience in our hotel. We are grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon. Yours sincerely,

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Worked for me.
For a quick overnight stay on a road trip it was fine. The neighborhood at night felt a bit sketchy but in the light of day, it was OK. It's on an industrial-ish waterfront but there is a pool that I didn't stay long enough to use. The breakfast was as expected and decent. The room had a bit of a view. Can't help thinking that an Italian, no-name place would have more charm but I needed a front-desk that was open late.
Stayed 1 night in Jul 2017
Response from Mercure Delfino Taranto on Sep 3, 2017
Dear Guest Bruce, Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 3 nights in Jul 2017
Response from Mercure Delfino Taranto on Aug 18, 2017
Dear Mrs Anna, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Mercure hotels. Yours sincerely

6/10 Okay

Richard, England

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel 10 mins from old town.
Friendly and helpful staff. Good restaurant and breakfast buffet. Had an issue with the swimming pool not open but other than that a reasonable base to explore the area.
Response from Reception on Jun 4, 2017
Dear Mr Richard Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 13, 2017
Gentile cliente leggiamo con rammarico la sua recensione relativa al soggiorno presso il nostro albergo. Mi dispiace che il suo soggiorno non sia stato soddisfacente e la prego di accettare le mie scuse più sincere. L'opinione dei nostri clienti è per noi molto importante e ci permette di migliorare sempre. Con l'auspicio di avere nuovamente l'occasione di ospitarla al Mercure Taranto Delfino e poter riguadagnare la sua fiducia le invio un cordiale saluto

8/10 Good

Tony, Galway, Ireland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We knew very little about the area but were surprised at the lack of upkeep. the hotel itself was very comfortable with the exception of the unsightly pool and weedy car park. the staff were very pleasant and helpful with the exception of one who referred us to the local cafe after we arrived tired ( and soaked after a downpour) because the bar was closed (4pm!) dinner was excellent both in food and service.
Dear Guest Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,

8/10 Good

Bart, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed her 3 times, multiple nights, good place and free parking. Internet is very good....
Response from Mercure Delfino Taranto on May 20, 2016
Dear Guest Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Ibis hotels. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Everyone was pleasant and the location was right where we wanted. The view from our room was great looking over the water. Everything clean and neat
Response from vincenzo on May 28, 2016
Dear Guest Thank you for taking the time to let us know about your experience by responding to our survey. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Go elsewhere.
Hotel is mediocre and the staff is poor. Sayyid one night after a long day of travel. The hotel might have been alright if the staff was better.
Dear Guest Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,

10/10 Excellent

Christian, Jacksonville, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Delfino Taranto, Italy
Overall a nice property that suited my business needs. Room was rather small but very clean. Bed was comfortable, firm but not a slab. Only downside noticed was the intermittent wifi service, was up and running on my departure date though. Breakfast buffet service was a nice way to start the day but note that it is not included in all rates. No worries about staying here, will do so again if in the area. Staff was very pleasant and helpful.
Dear Guest Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Ibis hotels. Yours sincerely,

10/10 Excellent

Raffaele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

8/10 Good

YUSUF ZAHIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean
Stayed 3 nights in Nov 2022
Response from vincenzo on Nov 17, 2022
We thank you for the review.Sincerely

8/10 Good

Yusuf

Stayed 3 nights in Oct 2022
Response from enzo on Oct 20, 2022
Gentile Yusufgrazie per la sua valutazione.

8/10 Good

ALEXANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct, sans plus
Sejour correct. Chambre très mal isolée phonétiquement. On entend tout chez le voisin
Stayed 2 nights in Sep 2022
Response from enzo on Sep 26, 2022
Gentile Sig. Francesco innanzitutto la ringraziamo per il tempo che ha voluto dedicare alla recensione del nostro albergo. Ci spiace apprendere che, pur in presenza di un giudizio positivo, il suo soggiorno presso di noi non sia stato completamente soddisfacente. L'opinione dei nostri clienti è molto importante per noi e ci permette di migliorare le nostre prestazioni. La informiamo che è già in atto un piano di azioni volte al miglioramento dei servizi da lei segnalati. In attesa di darle nuovamente il benvenuto presso il Mercure Taranto Delfino colgo l'occasione per inviarle i nostri più cordiali saluti

10/10 Excellent

ATHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Enzo on Sep 9, 2022
La ringraziamo per la valutazione.

8/10 Good

YUSUF ZAHIT

Stayed 2 nights in Aug 2022
Response from Enzo on Aug 17, 2022
La ringraziamo per la sua valutazione.

8/10 Good

Vincenzo

Stayed 1 night in Jul 2022
Response from Enzo on Aug 17, 2022
La ringraziamo per la sua valutazione.

8/10 Good

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien mais daté
Bel hotel bien conçu et bien placé mais la decoration est datée. Cepedant la literie est confortable. Petit déjeuner en supplément 10€ mais vaut le coût. Bon sejour étape.
Stayed 1 night in Apr 2022
Response from Mercure Taranto on May 15, 2022
Dear Guest Thank you for taking time to inform us about your experience in our hotel. We are grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon. Best regards

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ci siamo trovati bene
Ho visto le recensioni di quest hotel e devo dire che è vero che le camere necessitano di una ristrutturazione sopratutto per la parte del bagno ma comunque sono pulitissime e confortevoli.Poi aprire la finestra e sentire il suono del mare sinceramente non ha prezzo.Una vista dalla stanza del golfo di Tranato bellissima con a corredo uno splendido tramonto.Ci riteniamo soddisfatti del soggiorno e sicuramente ci ritorneremo.Staf dalla reception alla sala colazione gentilissimo
Stayed 2 nights in Apr 2022
Response from Mercure Taranto on May 15, 2022
Gentile Cliente, la ringraziamo per il suo commento positivo e la invitiamo a verificare la nostra disponibilità e offerte per le sue future prenotazioni

8/10 Good

Giovanni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from enzo on Mar 26, 2022
Gentile Sig. Giovanni la ringraziamo per la sua valutazione. Saluti

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022
Response from ricevimento on Mar 22, 2022
Ringraziamo per la valutazione!

8/10 Good

Carmelo

Stayed 1 night in Mar 2022
Response from ricevimento on Mar 22, 2022
Ringraziamo per la valutazione!

10/10 Excellent

Luigi

Stayed 1 night in Mar 2022
Response from ricevimento on Mar 22, 2022
Ringraziamo per la valutazione!

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto perfetto
Stayed 1 night in Jan 2022
Response from Mercure Delfino Taranto on Feb 2, 2022
Ringraziamo per la valutazione e La invitiamo a verificare disponibilità ed offerte per le future prenotazioni.

6/10 Okay

MATTEO

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hotel standard un pò datato ma comodo. La colazione, totalamente servita a tavola a richiesta, non è il massimo
Stayed 1 night in Nov 2021
Response from Mercure Delfino Taranto on Feb 2, 2022
Gentile Cliente, la ringraziamo per aver soggiornato presso la nostra struttura e per averci dedicato il suo tempo. Ci dispiace di non aver soddisfatto al meglio le sue aspettative e ci auguriamo possa tornare al più presto a trovarci per meglio apprezzare tutti i nostri servizi e testare i nostri continui miglioramenti.

10/10 Excellent

Michael Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Lasse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Mercure Delfino Taranto on Nov 15, 2021
Thanks very much for you rating! Looking forward to welcoming you again soon!

10/10 Excellent

Michael Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Mercure Delfino Taranto on Nov 15, 2021
Thanks very much for you rating! Looking forward to welcoming you again soon!