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Reviews of Mercure Albi Bastides

4 out of 5
Mercure Albi Bastides
41 bis rue Porta, Albi, Tarn

Reviews

8.6

Excellent

Rating 10 - Excellent. 190 out of 450 reviews" "
Rating 8 - Good. 183 out of 450 reviews" "
Rating 6 - Okay. 62 out of 450 reviews" "
Rating 4 - Poor. 13 out of 450 reviews" "
Rating 2 - Terrible. 2 out of 450 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Traveled with family
Liked: Property conditions & facilities
Amazing location
Stayed 1 night in Mar 2024

10/10 Excellent

Jonelle

Liked: Staff & service, property conditions & facilities
Our second stay here. Lovely location; easy walk to the Cathedral. Lovely dinner on the outdoor terrace.
Stayed 1 night in Jul 2023

10/10 Excellent

fletcher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room, though very small, had beautiful views of bridges and the city across the river. The sound of the water rushing over the weir was very soothing. The restaurant was much better than we had expected, especially for dinner. It was pleasant to be able to stay in after a long day of sightseeing and not have to venture forth again. The breakfast buffet was good, though not remarkable. The staff was uniformly helpful and hospitable.
Stayed 2 nights in Mar 2023

8/10 Good

David, Kelowna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Liked the free parking! We had a river view, beds were comfy. Room and bathroom a bit dated.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a visit
Friendly helpful staff, great architecture (bothe the building & in the town). Ours was just a stopover, hotel restaurant was a good meal. We did get a river room view, but the window location was a bit strange.
Stayed 1 night in Dec 2022

10/10 Excellent

Ross

Stayed 1 night in Sep 2022

8/10 Good

PIERRE

Stayed 5 nights in Jun 2022

10/10 Excellent

Andrew

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful hotel with (from our room) a superb view of the Cathedral and river. Excellent restaurant and river view terrace. Thoroughly recommended
Stayed 3 nights in May 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room not clean
Stayed 1 night in May 2022

10/10 Excellent

david

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Albi.
Great Location is amble across the tarn to the Toulouse Lautrec museum and the phantasmagorical cathedral. Wandered the old half timbered streets of the old ecclesiastical town. Hotel is a good standard as you would expect of the Mercure group and great food available. The availability of off street parking is also a good point as Albi has not got tomuch free parking
Stayed 1 night in Apr 2022

10/10 Excellent

miguel, helotes

Liked: Cleanliness, staff & service
Professional staff. A dream location. Excellent breakfast.
Stayed 1 night in Mar 2022

10/10 Excellent

Wissam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay if you are in the area
Restaurent food was really nice. Staff very friendly
Stayed 4 nights in Jan 2022

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location.
The Hotel met our expectations and we will definitely use it again. Situated close to the centre within walking distance but far enough away from any noise. The staff were very friendly and helpful and the facilities were good. Our room was adequate if a little small. It had everything we needed and the cleaning and servicing were faultless. Although we did not use the restaurant the menu appeared adequate and the facility was well appointed and seemed well patronised.
Stayed 3 nights in Oct 2021

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at a good price
Excellent location, with a view of the old town, the bridge and the cathedral. Great service all around and plentiful parking right in front of the hotel. Large room. Restaurant downstairs is really good and quite reasonably priced. It was a lot better and a little cheaper than the one I've tried in town. The only thing I didn't like is the AC. It's located for some utterly strange reason right above the entrance door, while the room is around the corner, after a longish corridor. So you can have it at the lowest setting and it won't have a great effect on the bedroom, while the area in front of the door gets really cool. It's a truly bizarre design. I suppose in the heat smaller rooms without a separate corridor would be better.
Stayed 1 night in Sep 2021

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, useful parking.
This is an ideal location for visiting Albi and it’s setting over the famous bridges is excellent - with great views from the upper floors. The free parking outside is a real benefit as you can walk into the centre in a few moments - across those historic bridges. The hotel facilities are more than adequate and COVID protection very evident around the building. We didn’t dine in the hotel but self-service breakfast was generous (if a bit crowded around the cramped coffee area). Service was efficient but lacking warmth from some staff - it took a while to find someone to serve drinks on the terrace. This is a hotel with a business feel to it, rather than a charming tourist spot, but it all works and the location makes up for any minor shortcomings. Make sure you grab a luggage trolley as you will be carrying it yourself!
Stayed 1 night in Jul 2021

6/10 Okay

Roberto

Liked: Property conditions & facilities, room comfort
The A/C did not work well and the room was not cleaned the second day. Regrettably, also, there was no safe in the room.
Stayed 2 nights in Jun 2021
Response from Thomas on Jun 20, 2021
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel for lacation
Excellent location. Close to both modern and old part. Incomparable views.
Stayed 1 night in Oct 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini break during Covid.
Great mini break, close to all amenities and fantastic views.
Stayed 2 nights in Aug 2020

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Town view, nice but loud.
The room was super hot and we could not open the window because the falls was too loud. We asked to change room and they made everything right. Easy access to the town centre and easy parking. Good WiFi.
Beautiful views
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff,very helpful and pleasant, good parking lot at no charge.
Stayed 1 night in Oct 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel with a Great View
Great location to view the beautiful old city from across the river. Nice terrace outside in a quiet area. Short, 10 minute walk into the old city center, to see the Toulouse Latrec museum and the Cathedral.
Stayed 1 night in Oct 2019

8/10 Good

Susan

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late evening as a stopover. Great value and parking.
Stayed 1 night in Jun 2019

8/10 Good

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Rahela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay at ALBI
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

hb, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room has a great view of the old city of Albi and it's a short stroll across the bridge to the old town center with fantastic views on the bridge as well.
Stayed 1 night in Oct 2018

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Hotel was within walking distance to the church and the museum. Hotel staff are friendly and helpful.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and scenic location, At the banks of the river. Only a 10 minute walk to the centre of town. There is a small carpark on site
Stayed 1 night in Oct 2018

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to definitely recommend
Friendly helpful welcome. Riverside view from bedroom and from dining room was beautiful especially at night. Lovely big bathroom Parking on site Very convenient to walk into the city and main attractuons. Breakfast was excellent with great choices. Nespresso coffee machine. Fresh baked goods and hot choice. Outdoor eating Ares. Evening meal reasonable price and good menu
Stayed 2 nights in Jul 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Not worth 4 stars.
Found the bedroom and bathroom rather small and the step down from the shower was quite slippy. Also there was cracked pottery in the dining room, especially the egg cups.
Stayed 2 nights in Jul 2018

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Travelmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Albi Hotel
This hotel has it all. Perfect location: right on the river with amazing views, easy to find, easy to get in and out of town, easy to get to sites and restaurants. Rooms have everything you need for a comfortable stay and are quiet. Staff were helpful and efficient. The only negative was that the charged us for the rooms on our bill even though we prepaid through Expedia. That may be a problem on Expedia’s side, since I thought originally that I had reserved rooms without prepayment.
Stayed 5 nights in May 2018

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay at Mercure Albi
Loved this upscale hotel located a quick walk from restaurants, cathedrals and museums. Our room looked out over ancient bridges and an old mill. The room was well - appointed and very charming. Staff were very welcoming and assisted with questions, held luggage after checkout and were great to deal with.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view!
Excellent hotel, location and comfort!!! So lucky to be able to stay here!! What a view!

8/10 Good

patrick, osmets

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weir in tune
Nice location in central Albi, good rooms, excellent staff, would certainly stay here again. Only wish the standard and range of food in the restaurant was better, though the breakfast cannot be faulted.
Stayed 1 night in Feb 2018

8/10 Good

Melissa, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views and great staff!
I got a view room and it was worth it! The views from the entire property are stunning! The rush of the falls outside the windows is a pleasant undertone to an otherwise very quiet hotel. The staff have all been excellent! Every single person has been pleasant, helpful and really responsive. I seriously cannot say enough great things about the staff! The room wasn't crowded even though the bathroom was really small, but it's pretty typical for Europe. The rest of the room was fine and there was room for luggage, etc. The hotel is located right across the river from the Basilica, Palace and the entire compound, and the old town. It was a pleasant short walk. The GPS got a little confused so pay attention but I had a nice drive down some really old streets before I found myself right there at the hotel. The only reason I didn't give it five stars across the board is because the bed was pretty soft and the pillows were flat. But it was only mildly annoying and didn't spoil the experience at all. I would definitely stay here again!
Stayed 1 night in Feb 2018

6/10 Okay

John, U.K.

Fairly close to centre - average for price
Disappointed. Booked two superior rooms - one I would class as superior, but ours wasn't ! Looked at three rooms before settling on one that was fairly reasonable ( but not to the same standard as our friends room )
Stayed 4 nights in Nov 2017

8/10 Good

Phil, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in historic town.
Great staff - good (but pricey) restaurant and superb views over the river to the Old Town and Cathedral.
Stayed 11 nights in Sep 2017

8/10 Good

Jan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2017

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel
We stay a few times a year and have always found the hotel convenient and comfortable. Maybe a little tired but always made to feel welcome.
Stayed 6 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was ideally placed to explore Albi on foot and easy to find by car. I chose the hotel based on price and paid a good rate. I did not use the restaurant or bar.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit expensive but nice hotel
A bit expensive but nice hotel

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent value.
The hotel is located in a repurposed and renovated 18th-century mill building overlooking the Tarn River. Service was excellent, the room was very comfortable, our view from the room was superb, and the moderate price paid was outstanding. The hotel provides free parking, but accessing the parking lot is not obvious. There is a gate at the entry to the parking lot but no sign posted informing arriving guests of how to get the gate to open. We had to go around the block, park several hundred meters away, and walk into the hotel. The reception personnel told us that all we had to do was to drive up to the entry gate and that there was a small camera on which they would see and recognize us before opening the gate. This was in fact very simple to do once we knew the procedure, but we did not know the procedure before walking into the hotel. I had anticipated this problem before arrival, since I always check the street views on Google Maps and knew about the existence of the gate. I sent a message to the hotel through Hotels.com to inquire about this issue before leaving on my trip but received no reply from the hotel.

10/10 Excellent

CFC, Clinton MS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This hotel has unbeatable presence. Right on the river across from the old city. The view of the hotel from the bridge is classic. There is also a wonderful view of the river and old city from the lobby. You won't get a river view from your room unless you pay extra. The immediate neighborhood doesn't offer much but you can walk across the river in fifteen minutes. There you will find all the attractions (cathedral, Toulouse Lau-Trec Museum etc. and lots of eating choices. Easy, free parking.