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"I recently stayed at the Hilton Garden Inn Ridgefield Park for my birthday, and unfortunately, it turned out to be one of the worst hotel experiences I’ve had. We checked in around 8 PM as a family—my husband, my 5-year-old son, my 80-year-old grandmother, and myself (currently pregnant). From the start, we were placed in a room right next to the elevators, which produced extremely loud and constant mechanical noise throughout the night. It was unbearable. On top of that, the AC in the room was not working, making the situation even more uncomfortable—especially given my pregnancy and my elderly grandmother’s needs. By around 10 PM, after realizing we wouldn’t be able to sleep, I called the front desk to request a room change. I was told there were no rooms available, which I later found to be untrue, as rooms were still listed online. It felt like we were not offered a solution simply because alternative rooms may have been more expensive. I would have gladly paid the difference if it had been offered—sleep and comfort for my family were far more important. We ended up not sleeping at all that night. It was incredibly frustrating, exhausting, and honestly ruined what was supposed to be a special birthday stay. To make matters worse, when I reached out afterward, the hotel refused to issue a refund and instead offered just $25 in reward points. After paying $215 for a night we couldn’t even rest, this felt dismissive and unacceptable. This experience was a complete waste "

"Breakfast is no good"

"Breakfast was great, folks were all very nice, and room was comfortable "

"Never judge a book by its cover, staff was amazing breakfast was fresh and filling. Coming from Texas I was skeptical but I would definitely come back to stay here again. "

"Courteous staff upon checking in and the onsite restaurant Available. Love the hot breakfast "

"The hours of the pool was inconvenient They should open on the weekends in the morning too so the guests can used before going out of the day "

"Good location and room"

"great staff,Brian,clean amenities, good breakfast,ice machines were not functional for two nights but fixed on third day,staff gave us ice from somewhere "

"Excellent "