Ratings based on 88 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, NZ

Value for money

Posted Jul 6, 2017
Pros: Service, parking, bar, spa, beds
Cons: Water pressure in the shower.
Location: Close to Ruapehu walks and Whakapapa ski field (15 to 20 minutes car park to car park)
Lovely place, value for money, VERY friendly and accommodating staff. Ample parking, free use of Spa pool, licensed bar. This motel run by a lovely couple is definitely worth staying at. Despite the atrocious weather we had, we very much enjoyed our stay.
Comment from Hotel Management
Jul 9, 2017 by Gillian, Hotel Management
thanks for your review we try to do our best at all times but we sometimes cant please everyone - we are working on the pressure in the showers but they have lots of hot water so it is a plus for some.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Exceptional Service!

Posted Jul 2, 2017
The service at Adventure Lodge/Motel was REALLY exceptional and was above and beyond our expectations. The staff really go out of their way to make your stay as comfortable as possible. They also gave us great advice to tackle the Tongariro Crossing, and provided shuttle services to the mountains for a fair cost (strongly recommended). Breakfast is also provided. The location is conveniently surrounded by pubs, convenience stores, etc
Comment from Hotel Management
Jul 9, 2017 by Gillian and John, Hotel Management
thanks for your excellent review for us - we are pleased you thought everything was perfect for you - we try to do our very best to make sure this happens whilst you are visiting for such a short time.
3 out of 5
by A verified traveler from auckland

Good Position, Helpful staff But Better Choices

Posted Apr 25, 2017
Good value but the negatives outweighed the positives for me at the lodge. The positives are the great location, friendly staff, clean shared bathrooms and good value breakfasts. The bad points are the short uncomfortable beds, the smoke that bellowed out from the shared fire, the smoke from the cooked breakfast and the smelly spa pool. I'd give it a 6 out of 10
Comment from Hotel Management
May 2, 2017 by Gillian and John, Hotel Management
Hi there thanks for your review - you were advised not to light the fire but you did - and the spa pool was most likely smelly due to the fact that your large group had over used it that night - we had to empty it the next day. when one large group comes in you will get that if you are the last ones that night to use it. We try our best with big groups but it is hard to control what they do.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very helpful Hosts!

Posted Apr 25, 2017
Good location close to Tongariro, helpful team and good facilities.
Comment from Hotel Management
May 11, 2017 by Gillian and John, Hotel Management
thanks for taking the time to review us and we were pleased you were happy as we strive for this all the time
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017 on Wotif
good breakfast, video library, helpful staff, all good.
Comment from Hotel Management
Apr 21, 2017 by Gillian, Hotel Management
thanks so much for your review - we have over 700 movies to choose from and our compliments!
3 out of 5
by A verified traveler from sydney

Basic for what you pay

Posted Mar 19, 2017
Completing the tongariro crossing will leave you so tired and elated that you'll either not notice or not care about the tlc this lodge needs, or it's lack of soundproofing... or the bugs. It really is back to basics. Which isn't so bad, except the fact far superior motels and lodges exist in small New Zealand towns and they cost less. The staff are fantastic. The crossing shuttle well managed.
Comment from Hotel Management
Mar 21, 2017 by Gillian, Hotel Management
Hi there we have motel rooms as well on the complex but perhaps you did not realise this or able to get one on your booked days as they do sell out fast. it is difficult to sound proof and very expensive in such an old building. we hope our service made up for your experience here
4 out of 5
Recommended
for Everyone
by A verified traveler

Great base for adventure

Posted Mar 10, 2017 on Wotif
Pros: Friendly helpful staff and room comforts.
Cons: More advertising of the Tongariro crossing special. I only found out when we looked in the guest information.
Location: Great location easy to find and a nice walk to little store and easy pick up / shuttle for walkers.
Great advice from helpful and friendly staff. Room and facilities exactly what we needed. Clean and practical room with added extras like hot chocolate and plunger coffee and a shower cap amongst other things make the comfort after a day of trekking and outdoors. Spa and laundry welcomed facilities too.
Comment from Hotel Management
Mar 15, 2017 by adventure, Hotel Management
Many thanks for your comments. we are currently working on updating our Tongariro Crossing package information with Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Better than expected room

Posted Feb 27, 2017
Pros: Location, staff
Cons: Lighting in the room
Location: Base for those doing Tongariro crossing and other activities in the area
Room space and decor much better than expected based on booking site photos. Friendly, helpful staff at check in who provided pre-packed breakfast box as we were leaving before breakfast started. Also plenty of advice re eating options in the locality and re shuttle/time to drive to Tongariro etc. Ample parking
Comment from Hotel Management
Mar 13, 2017 by Gillian, Hotel Management
thanks for your review we are happy you had a good time here
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

The Adventure Lodge was perfect!

Posted Feb 25, 2017
The staff was incredibly helpful and the Lodge was a perfect location! The rooms were small, but cozy and the bathrooms were exceptionally clean. The breakfast was great and ALL the staff were wonderful. I highly recommend staying there if you are hiking the Tongariro Alpine Crossing.
Comment from Hotel Management
Mar 13, 2017 by Gillian, Hotel Management
thanks we are pleased you thought all the staff here were great we do try to do our best at all times.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
Pros: Fantastic breakfast and fantastic staff.
The boyfriend and I had a wonderful experience at Adventure Lodge & Motel. The room was clean, the breakfast was excellent and the staff were really helpful. Without them we would not have been able to do the Tongariro Alpine Crossing and still be smiling after the grueling day hike!
Comment from Hotel Management
Mar 13, 2017 by Gillian, Hotel Management
thanks so much for your review we are happy you enjoyed your stay with us.