Exterior

Reviews of Suncourt Hotel & Conference Centre

4 out of 5
Suncourt Hotel & Conference Centre
14 Northcroft Street, Taupo

Reviews

8.8

Excellent

Rating 10 - Excellent. 408 out of 865 reviews" "
Rating 8 - Good. 353 out of 865 reviews" "
Rating 6 - Okay. 81 out of 865 reviews" "
Rating 4 - Poor. 18 out of 865 reviews" "
Rating 2 - Terrible. 5 out of 865 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, amenities
It was very clean ,great shower and bed was good
Stayed 1 night in Mar 2024
Response from Shaz on Mar 25, 2024
Hello Barbara,Thank you for leaving us a great review! We are so pleased you enjoyed. We hope to see you again soon.Regards, Shaz.

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central. Front desk staff very helpful.
Stayed 1 night in Mar 2024
Response from Shaz on Mar 23, 2024
Hello April,Thank you for leaving us a great review! We are so pleased you enjoyed your stay. It's definitely a lovely location we are in. We hope to see you again soon.Regards, Shaz.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great for an overnight stop
Stayed 1 night in Mar 2024
Response from Shaz on Mar 11, 2024
Hello Michael, thank you for leaving us such a great review! We are so pleased you had a fantastic stay. We hope to see you again soon.Thanks again, Shaz

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area and view from the room was amazing and the staff are all super friendly and helpful, all my interactions with staff were excellent. Only a few minor things lowered my rating. The shower doors were slightly broken and didn’t quite close properly, so a lot of water got out onto the floor. Also some of the towels had stains on them.
Stayed 2 nights in Feb 2024
Response from Bernie on Feb 25, 2024
Good morning Kylie, I am pleased to hear that you enjoyed your stay with us and our service. Thank you for letting us know about these issues, I have passed this onto our maintenance team. We look forward to seeing you next time. Kind regards Bernie

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Stayed 1 night in Feb 2024
Response from Bernie on Feb 25, 2024
Good morning, thank you so much for your wonderful rating. I am pleased that our hotel meet your needs and we look forward to seeing you again soon. Kind regards Bernie

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet. Great restaurant. Friendly staff. Only criticism would be no tea or coffee provided in the room.
Stayed 1 night in Jan 2024
Response from Regards Allan on Feb 13, 2024
Hi John, Thank you for your review and feedback. Next time you stay please contact reception if you cannot find something. There is a drawer under the counter that is full of tea, coffee and hot chocolates.

6/10 Okay

Neil

Traveled with partner
Disliked: Amenities, property conditions & facilities
We were quite disappointed with our stay. At $340 a night it was up there with 3 luxury hotels we stayed in and was nowhere near comparable. The amenities were extremely basic especially the bathroom. There just didn’t seem to be any care or love. Very expensive for what was on offer.
Stayed 1 night in Jan 2024
Response from Regards Allan on Feb 13, 2024
Hi Neil, Thank you for leaving a review and leaving your feedback about our beautiful rooms. I am sorry that you were disappointed by your visit. I have passed this onto management.

8/10 Good

Shahid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Regards Allan on Feb 13, 2024
Hi Shahid, thank you for leaving such a great rating, I am so pleased that you enjoyed your stay.

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities
Stayed 1 night in Jan 2024
Response from Annie on Jan 18, 2024
Hi Paul, thank you for your lovely comments. We do appreciate it. We look forward to seeing you again.Kind regards, Annie

10/10 Excellent

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was modern, well appointed and clean. The location is great. The staff were all friendly and very helpful. We had a great stay and would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from Regards Allan on Feb 13, 2024
Hi Jeffrey, Thank you for leaving such an amazing review. You were an absolute pleasure to have stay with us, and we look forward to seeing you again.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful short stay.
Stayed 3 nights in Dec 2023
Response from Regards Allan on Feb 13, 2024
Hi thomas, Thank you for your rating and review. I am so glad you enjoyed your time with us. Look forward to seeing you again.

10/10 Excellent

Racel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Regards Allan on Jan 4, 2024
Hi Racel, Thank you for your 5 out of 5 rating. We really appreciate it, and I am glad you enjoyed your stay with us. Look forward to seeing you next time.

4/10 Poor

Matt

Disliked: Property conditions & facilities
Doesn’t look like photos 8$ for one rash of bacon
Stayed 1 night in Dec 2023
Response from Regards Allan on Jan 4, 2024
Hi Matt,Thank you for your comments, I have passed it on to the restaurant manager for review.

8/10 Good

Michael, Seattle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It's a nice update of what looks like an older motel. The "suite" room was nice, but small, with a balcony and view of the lake. Bathroom also small. Restaurant looked nice, but unable to use as listed hours and stated hours at check-in were incorrect. Our check-in was confusing - initially appeared our room was not available or had been allocated to someone else, and we received incorrect information about restaurant hours. Signage and the duty manager both informed us our included breakfast was available starting at 7am, however when we went to breakfast at 715am we were coldly informed it actually opens later. As we had a drive to proceed with, we ate elsewhere and got on the road. Alas, such service is par for the course in New Zealand, where service is usually underwhelming to adequate.
Stayed 1 night in Dec 2023
Response from Regards Allan on Dec 28, 2023
Hi Michael,I do apologise for the confusions that took place during your stay. This is not common practice, as we always strive to give service that is much over and beyond, not underwhelming.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff...
Stayed 1 night in Dec 2023
Response from Annie on Dec 10, 2023
Hi Thomas,Thank you for your fantastic rating. We're glad you enjoyed your stay with us. We are fortunate to have this amazing location with beautiful view of the lake. Looking forward to having you with us sometime in the future. Regards, Annie

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Regards Allan on Dec 8, 2023
Hi Maike, Thank you for the 5 star rating. We are so pleased you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms, very clean and modern. Only down side was it's not overly sound proof. But everything else is lovely
Stayed 2 nights in Nov 2023
Response from Regards Allan on Nov 28, 2023
Hi Tamara, Thank you for your wonderful review. I have passed your feedback onto our maintenance manager for review.

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service
Was a very convenient place as not too far from the town centre and was nice and modern feeling. Staff were super lovely and friendly too.
Stayed 1 night in Nov 2023
Response from Regards Allan on Nov 17, 2023
Good morning Katie, thank you for your fantastic review. We are so pleased you had a great stay, and we look forward to seeing you again.Regards Allan

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Regards Allan on Dec 8, 2023
Hi David,Thank you for leaving us a 5 star review. We are so pleased that you enjoyed your time with us. We look forward to seeing you again.

10/10 Excellent

Tessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, will definitely book again
Stayed 2 nights in Oct 2023
Response from Pauline on Oct 27, 2023
Good morning Tessa,Thank you for the wonderful rating and lovely comments. We are so pleased you enjoyed your stay and look forward to your next visit to Taupo.Kind Regards Pauline

10/10 Excellent

HETA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden secret in Taupo by the lake
Location was great, as we have a tesla, and having to charge the vehicle, the EV charging station was less than 1 minute walk away. Although the outside front of the building looked tired, and could use a bit of planting or a bit more privacy to be created, the inside of the room was a contradiction, it was spotless and clean and very comfortable, really enjoyed sitting on the deck and looking over the lake towards the mountains both in the evening and when having a coffee in the morning, The restaurant food was good, whereas ALAN who was on the reception when we arrived was just amazing. Thank you SUNCOURT we will be back
Stayed 2 nights in Oct 2023
Response from Regards Allan on Oct 26, 2023
Hi Heta,It was an absolute pleasure to have you stay with us. Thank you for the wonderful comments, we do appreciatte it. I passed your comments regarding the front of the building to our GM. They are planning on putting in some some sort of planting for privacy. Take care and we will see you again soon.Regards Allan

10/10 Excellent

Kathleen

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Pauline on Oct 21, 2023
Good afternoon Kathleen,Thank you for your rating posted after staying with us. It is lovely to get such reviews as yours and we look forward to having you back to stay in the future.Kind Regards, Pauline

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to the pub
Stayed 1 night in Oct 2023
Response from Tangiwai on Oct 15, 2023
Good evening Don.Thank you so much for the 5 star rating. We hope to see you again in the near future.Regards Tangiwai

10/10 Excellent

Lorrel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really lovely stay. Room was modern, recently renovated. No balcony with our room but still had a stunning view of the mountain and lake. Staff were good, resturant downstairs was nice. Short walk to town. Sunday market literally right outside! Would reccommend.
Stayed 2 nights in Sep 2023
Response from Allan on Sep 12, 2023
Hi Lorrel, Thank you for leaving such a great review for us. We are so lucky to have that stunning view every day.Look forward to seeing you next time.Regards Allan

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Very clean and comfortable
Stayed 1 night in Jul 2023
Response from Bernie on Aug 2, 2023
Good morning Rebecca, Thank you so much for your 5 star rating. I am so pleased that you enjoyed your stay with us. We can't wait to welcome you back again soon. Kind regards Bernie

8/10 Good

Geoffrey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff, really nice and accommodating room, and good restaurant where we had breakfast and dinner. Only complaint — went during colder winter months and the room heater stopped working in the middle of the night. Got it back working again the next morning.
Stayed 1 night in Jul 2023
Response from Bernie on Jul 30, 2023
Good morning Geoffrey, I am so pleased to hear that you had the chance to enjoy our restaurant. We hope you get the chance to visit us in warmer months. Kind regards Bernie

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near the city centre with a beautiful lake view.
Stayed 2 nights in Jul 2023
Response from Bernie on Jul 30, 2023
Good morning Sam, yes we are very lucky to be situated where we are, thank you so much for your excellent review. We hope to welcome you back again soon. Kind regards Bernie

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bernie on Jul 23, 2023
Good morning Mike, thank you for your rating, I am pleased you enjoyed your stay with us and hope to see you again soon. Regards Bernie

10/10 Excellent

winton

Traveled with partner
Room was clean. Helpful and friendly staff. Will stay again.
Stayed 2 nights in Jul 2023
Response from Regards Allan on Jul 16, 2023
Hi Winton, Thank you for leaving such a great review for us. We look forward to seeing you again next time.Regards Allan

10/10 Excellent

Jami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view of the lake and beyond (which is something I was looking for in my choice of hotel). The staff were friendly and accommodating.
Stayed 1 night in Jul 2023
Response from Allan on Jul 16, 2023
Hi Jami, Thank you for leaving such a great review for us, we are so lucky to have that amazing view on our doorstep. Look forward to seeing you again.Regards Allan

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Allan on Jul 12, 2023
Hi John, Thank you for your great rating. I hope we get to see you again soon.Regards Allan

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific
Stayed 1 night in Jun 2023
Response from Allan on Jul 8, 2023
Hi Shane, Thank you so much for the great review. I am so pleased everything was terrific for you. I hope we get to see you again soon.Regards Allan

8/10 Good

Brett

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Excellent bed and shower. Good location and pricing.
Stayed 1 night in Jun 2023
Response from Allan on Jul 8, 2023
Hi Brett, Thank you for those lovely words. We really appreciate the fantastic feedback, and hope we get to see you again soon.Regards Allan

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel has excellent attention to detail. The only fault I came across is that the water flow from the shower was severely restricted so the you couldn't have a decent shower. Internet connection was great. The little bits and pieces excellent.
Stayed 2 nights in Jun 2023
Response from Allan on Jun 18, 2023
Hi Rob,Thank you for staying with us, I am glad you enjoyed your stay, and I hope we get to see you again soon. I have passed your feedback on to the maintenance manager.Regards Allan

10/10 Excellent

Honey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay as usual, Warm and friendly staff Thankyou :)
Stayed 3 nights in May 2023
Response from Allan on May 19, 2023
Hi Honey, Thank you for your amazing review and rating. We really appreciate you taking the time to let us know how your visit was. Look forward to seeing you next time.Regards Allan

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Allan on May 12, 2023
Hi David, thank you for such a great rating, we really appreciate it, and I am so glad you enjoyed your stay with us. I hope we get to see you again soon.Regards Allan

10/10 Excellent

Tonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Allan on May 9, 2023
Hi Tonny, Thank you for the fantastic rating, we are so pleased that you enjoyed your stay.Regards Allan

8/10 Good

Philippa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Thanks
Stayed 1 night in Mar 2023
Response from Allan on Apr 2, 2023
Hi Philippa,Thank you for those kind words, we are so pleased that you enjoyed your stay. Hope we get to see you again soon.Regards Allan

8/10 Good

Karl, Port moody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel across the street from the waterfront and just a couple blocks away from all the main shops and restaurants. Most rooms have a great view of the lake. room was very clean with a nice balcony view. I would stay again.
Stayed 1 night in Mar 2023
Response from Allan on Mar 13, 2023
Hi Karl, Thank you for taking the time to leave such a great review, we really appreciate it, and hope we get to see you again soon.Regards Allan

10/10 Excellent

Frank

Stayed 1 night in Feb 2023
Response from Allan on Mar 19, 2023
Hi Frank,Thank you for the amazing rating. I am so pleased that you enjoyed your stay with us, I hope we get to see you again soon.Regards Allan

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why an electric blanket on the bed when its hot!!
Room had an amazing view of the lake. Bathroom good. Kitchen facilities good, just needed bigger glasses for drinking water. Bed comfortable but why oh why was there an electric blanket on it, this had a large bulbous plastic fixture right where you lay on the bed making it uncomfortable. Guest should be asked if they want such a thing on the bed.
Stayed 1 night in Feb 2023
Response from Allan on Feb 23, 2023
Hi Lesley,Thank you so much for your feedback, I have passed it on to our management team for review.RegardsAllan

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Allan on Feb 23, 2023
Hi John,Thank you for the great rating, glad you enjoyed your stay.Regards Allan

8/10 Good

Jasinia

Liked: Staff & service, amenities
I checked into my room and I was not happy with it, looked back at my booking through the app and realised that this is not what is shown in the photos. I go to reception and the help I received was above and beyond, it was explained to me that there was an issue with my booking through the system. I received the most exceptional customer service, I was issued a $150 refund, given a free drinks voucher for 2 and also upgraded into a better room than the one I had originally booked. I would like to thank the staff of Suncourt Hotel and the restaurant for their amazing hospitality. Thank you for having me
Response from Allan on Feb 9, 2023
Hi Jasina,It was an absolute pleasure to have you stay with us. Please come and see us again when you are in Taupo.Regards Allan

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed room & bathroom. Lake view from our balcony. Restaurant on site. Staff all very friendly & helpful.
Stayed 2 nights in Feb 2023
Response from Kind regards Annie. on Feb 6, 2023
Good evening Cheryl, thank you for your wonderful rating. I am pleased you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Allan on Mar 8, 2023
Hi Jackie, thank you for the great rating, I hope we get to see you again soon.Regards Allan

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Allan on Mar 8, 2023
Hi Rob,Thank you for you fantastic rating, we hope to see you again soon.Regards Allan

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Great location good view over the lake
Response from Pauline on Dec 25, 2022
Good morning John,Thank you for your review and comments. We are pleased your enjoyed your stay and look forward to you coming again.Happy New Year.Kind regards, Pauline

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, great meal
Response from Pauline on Dec 2, 2022
Good morning Colleen,Thank you for the great review We are so pleased you enjoyed your stay with us. We get a lot of feedback about how much guests enjoy eating at our restaurant. We look forward to having you to stay again in the future.Kind Regards, Pauline

8/10 Good

Lovelesh

Traveled with family
Liked: Cleanliness, property conditions & facilities
All good
Response from Sheryl on Dec 3, 2022
Good evening, Thank you for taking the time to submit a review. We are pleased that you enjoyed your stay with us at Suncourt Hotel and Conference Centre.Kind regards,Sheryl

10/10 Excellent

Belinda

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly,,the room was nice and comfy with a beautiful view of the lake,cafe was nice and a bonus of a street fair in the park added to the vibe..
Stayed 1 night in Nov 2022
Response from Allan on Nov 24, 2022
Hi Belinda,Thank you for that fantastic review, we are so pleased that you enjoyed your stay with us, and I hope we get to see you again soon.