Ratings based on 486 Verified Reviews

4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga

Great location

Posted Nov 19, 2017
Pros: Location, staff, restaurant, family room.
Location: Waipahihi Botanical Reserve is a beautiful area to wander around and and to picnic. Early November would be best time for the rhodos & azaleas.
We were fortunate enough to be upgraded to a family room somy review is based on that room type, however we were with 3 other couples whose experience wasn't quite as great as ours. They had lake view studios which were very small and a bit tired. Staff were very obliging and pleasant. Our meal at the inhouse restaurant was really lovely. This property is within walking distance of numerous cafes and restaurants, the marina and the lake. It is a great location.
2 out of 5
by A verified traveler from waikato

The hotel is close to & the lake

Posted Nov 18, 2017
I didn’t get the room I was expecting & with Expedia you can’t put meals on your room
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 28, 2017
Excellent location for walking into town or to view the lake. Great restaurant choices nearby and very helpful staff.
Comment from Hotel Management
Nov 16, 2017 by Sumit, Hotel Management
Dear Guest, Many thanks for your feedback, We look forward to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga NZ

Nice hotel, close to lake front and short walk to

Posted Oct 23, 2017
Pros: location
Cons: Minimum sports channels on tv in room. Stopped on way home for travel break hoping to watch motorsport on the gold coast this weekend. No channel 55.
Location: Great location.
Good overnight stay at reasonable price for a long weekend.
Comment from Hotel Management
Nov 16, 2017 by Sumit, Hotel Management
Thanks Ian, We look forward to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Otaki Beach

Nice hotel close to the lake

Posted Oct 8, 2017
Location: Close to the town center and cafes.
Had a great stay and the soak in the spa pool was the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manawatu

Friday night in Taupo

Posted Oct 5, 2017
Pros: Friendly staff at reception as soon as we got there.
Cons: all good
Location: De Bretts Spa & pool, great for kids and family and couples. A great place to relax all year round. Great for all group sizes. Such as sports teams
Got there just after 2pm. Checked in and was made to feel welcome right from the start. Room was well presented clean and tidy so that was great. Bed was very comfortable and pillows were good too. Bathroom clean, Shower was average. But nice and hot water.
Comment from Hotel Management
Oct 9, 2017 by Sumit, Hotel Management
Thanks Shane, Much appreciate your kind comments and we look forward to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2017
Very good, nice view..good location. Warm and comfortable we enjoy the one nights stay.
Comment from Hotel Management
Oct 9, 2017 by Sumit, Hotel Management
Thanks, Do visit us again
3 out of 5
by A verified traveler

Not our best stay here

Posted Aug 22, 2017
Pros: Staff. Bed. Location.
Cons: No hot water in bath or shower for 3 days, not good. Sky reception - good grief it is terrible!!!!
Location: Great location.
Room very clean, bed comfy, staff lovely. I know, what didn't we like? Showers had no hot water, bath water luke warm. When staying 3 nights this is not good. Sky reception absolutely terrible!!! Couldn't see the movies at all with the snowy screens, sky sports channel screen was average (Bledisloe test so my man not happy). Considering this was a one bed apartment, there was only a microwave to cook with - really disappointed that there wasn't one two ring elements to cook with. Staying 3 nights, this makes a difference. The room (20) was right next to services so the trolleys were very noisy starting early. Previous visits have been much better. Please note though the staff were really nice and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton - New Zealand

Very handy to town.

Posted Aug 6, 2017
Great location - short walk to town. On site restaurant. We were happy with our stay.
3 out of 5
by A verified traveler from Waikato/Auckland

What a stay

Posted Jul 16, 2017 on Wotif
Room was tidy but not as modern as the photos when we booked. The beds were quite soft. The view was nice overlooking the lake. The heat pump was a disappointment. Was inconsistent and took us a good half hour to turn on each time. There was limited to no sky channels. The windows and door had a large draft coming through. These needed to be sealed in order to keep the room warm. Overall an average stay.