Ratings based on 621 Verified Reviews

4.4 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

lovely place

Posted Aug 23, 2017
had a great time and had amazing stay shames the hotwater wasnt working on the last day of our stay
Comment from Hotel Management
Aug 25, 2017 by Peter, Hotel Management
Hi, Thank you for taking the time to post your review. Sorry about the water, it was a short outage during maintenance. We hope you come back and have an other amazing stay soon :) Kind regards, Peter
2 out of 5
Recommended
for Couples
by A verified traveler

Nice location close to local facilities

Posted Aug 7, 2017
Pros: Appeal of room and location
Cons: More efficient customer sevice at reception. improved central heating. More comfortable bed and accessories in bath room
Location: Well located to a variety of outdoor activities
Room was bright and airy. However central heating was below par as was accessories present in bathroom. Drapes rather than blinds would have improved living area as would instructions around TV remote and programmes available. kitchen well equiped. Parking area could have been better designed especially for larger vehicles
Comment from Hotel Management
Aug 13, 2017 by Peter, Hotel Management
Hi, Thank you for your comments and suggestions. We have taken these on board and will see what we can do to improve in these areas. We are glad you enjoyed your time here and hope you come back for a much better stay next time. Kind regards, Peter
4 out of 5
Recommended
for Families
by A verified traveler from Gisborne NZ

Clean, new unit with view

Posted Jul 23, 2017
Pros: The mineral spa pools. The heated tiles. Modern accommodation. Clean. fun for kids (playground, jumping pillow, slides). $60 3 day pass to pools.
Cons: Option for portable bed to go in bedroom for third kid. Pulled squabs off couch for daughter to sleep on in room instead of foldout couch in lounge.
Location: museum, spa pools, skiing at ski fields if you don't mind driving for a bit
We stayed in Villa 3 - with lake view - 2 bedroom. It was clean, looked new. Great facilities including microwave, oven, stoke, dishwasher. Tiled floors in toilet, bathroom and kitchen were heated - bliss. Also had air conditioning. Unfortunately it was raining the entire time we were at De bretts - so we couldn't enjoy the beautiful view of the snow covered mountain tops until the time that we checked out of the hotel. Could see the lake though :) The rain didn't stop us having fun though - the mineral spa pools were lovely. The kids loved the slides and didn't want to leave. Wifi didn't work from our room for most of the three day visit we were at the park - on the last night it seemed to work though. The receptionist said the internet connection was dependent on the weather (we had A LOT of rain). Would visit again.
Comment from Hotel Management
Jul 26, 2017 by Peter, Hotel Management
Hi Ada, Thank you for your lovely review. It's great that you enjoyed your time here so much. We have a pull out couch bed in Villa 3 for extra guests :) We are delighted that you got to enjoy the pools and the playgrounds and hope to have you back again soon. Kind regards, Peter
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
We were only there for one night, But would be more that happy to return and stay longer. We did think the pools was included in the price of the stay as thought pools were all part of the hotel. So was a little surprised to found out poo[s were extra.
Comment from Hotel Management
Jul 18, 2017 by Peter, Hotel Management
Hi, Thank you for taking the time to post your review. It's great that you enjoyed your stay so much. We give a large discount to our guests for the water park. We are delighted that you would return and look forward to your next visit. Kind regards, Peter
4 out of 5
Recommended
for Everyone
by A verified traveler from wairarapa

Couple holiday

Posted Jun 24, 2017 on Wotif
We arrived to our room in the dark. We were first shown to the wrong room but a quick phone call sorted this. The room had an awful smell and there was no soap or shampoo but apart from this good room, bunks were cute if u had a family. Hot pools were amazing and good price of hotel guest. Might be quite costly if u brought the family. Easy parking
Comment from Hotel Management
Jun 27, 2017 by Peter, Hotel Management
Hi, Thank you for taking the time to post your review. We are very sorry about the issues you faced, this is unusual, we will be investigating the cause. We are glad you enjoyed your stay and your soak in the mineral pools and hope to have you back again soon. Kind regards, Peter
4 out of 5
by Nathan

Highly recommend for families

Posted May 30, 2017 on Hotels
We had the 3 bedroom chalet, and it was perfect for our family of 6. The views were outstanding, rooms spacious and the hot spa was a nice relief on an early winters day. Would definitely recommend.
Comment from Hotel Management
Jun 1, 2017 by Jenny, Hotel Management
Hi Nathan, Thank you for your wonderful review. I will be sure to share this with our team. We are delighted that you and the family had such a good time here and we hope to have you back again soon :) Kind regards, Peter
5 out of 5
Recommended
for Everyone
by A verified traveler from wellington

Great cabin for our little family of three.

Posted Apr 19, 2017 on Wotif
very nice family friendly place to stay great staff and facilities
Comment from Hotel Management
Apr 23, 2017 by Peter, Hotel Management
Hi Gasson, Thank you for your lovely comments. We are delighted that you enjoyed your stay and hope to have you back again soon. Kind regards, Peter
5 out of 5
Recommended
for Everyone
by A verified traveler from williamstown aus

Great stay for family

Posted Mar 6, 2017 on Wotif
We came for the ironman and the villa was perfect
Comment from Hotel Management
Mar 9, 2017 by Peter, Hotel Management
Hi Dan, Thank you for your lovely review. We are glad you enjoyed our lake view villa and hope to have you back for your next event. Kind regards, Peter
4 out of 5
by Angela

Posted Mar 4, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Hi Angela, Thank you for taking the time to post your feedback. We hope to have you back again soon. Kind regards, Peter
5 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Hi, Thank you for your review. We hope you come back again soon :) Kind regards, Peter