Ratings based on 516 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Leeds, UK

Needed some late summer sun before English winter

Posted Oct 11, 2017
Pros: Watching the setting sun from our private balcony whilst enjoying cold drinks from our fridge.
Cons: Room 315 needs updating.
Location: The is a water park in the bottom of the valley.
The hotel is up a relative long hilly road, with occasional car parking challenges (due to the relative lack of local restaurants and shops a car is a must). However, the complex is wonderful. It is westerly facing, all the rooms have sea views, are well equipped and have individual sun bathing balconies equipped with two sun loungers. Although our room was dated and in urgent need of updating (room 315) it was clean. The on site restaurant is a little pricey but the food is good and well presented. Our interaction with all the staff was very possessive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

One bedroom accomodation, 4 nights, September 2017

Posted Sep 18, 2017
Pros: Well-equipped kitchen (fridge freezer, oven, hobs, microwave, coffee maker, toaster, kettle, dish washer, cutlery, crockery, pans). Shuttle bus. Views
Cons: Electrical socket near bed. Earlier breakfast option and later check-out time. Small cooking oil containers/refill option to cut out on waste.
Location: Quiet location up a hill. Great views. Can book activities with hotel pick-up. 10 min walk to 91 bus stop, about 20 min walk to beach.
4 night stay - arrived late. Man on reception very helpful - let me know about housekeeping schedule (for a 4 night stay housekeeping and towel change was on 4th day), hotel layout, breakfast times (9am to about 11:30am). Not a Diamond resorts member so any prices of extras quoted are for non-members. Optional resort fee charged if you wanted to use spa and sauna. Deposit of 100 euro (taken by pre-authorising bank card) on arrival. Wi-fi is chargeable, too if you want to use it. Apartment 106 was lowest floor and consisted of bedroom with huge comfy bed, air-con, outside shutters to block out morning light, safe (2 euro p/d charge), hair dryer, iron and board, some docking station. Kitchen well equipped and welcome bottle of water, milk, tea, filter coffee and sugar, salt and pepper sachets were really useful due to late arrival (had missed their shop - closed at 10pm). Bathroom - bath/shower combination, towels and complimentary toiletries provided. Living room had air-con, dining table and chairs, sofas, tv (with some UK channels), dvd player (dvds available to borrow from reception), phone. Opens out via sliding door onto terrace with parasol, table and chairs (4) and 2 sunbeds. Restaurant and shop by pool. I only had breakfast at hotel but enjoyed it. Shuttle bus to Puerto Rico, Amadores or Mogan. 1 euro each single trip - tickets from reception. Hotel is up a steep hill so was nice to be dropped at entrance. Enjoyed my holiday - they thought of everything :-)
1 out of 5
by A verified traveler from Bexhill on Sea

Robbed in our room by the cleaner.

Posted Jun 25, 2017
Pros: Very good until then.
Cons: Staff vetting
Location: Hotel buses into Las Palmas every hour or so during the day and local buses very cheap. Prices seem about half the price of Lanzarotte for meals,
We were on the patio and a cleaner came to clean whislt we were there. After she left, 320 Euros had been taken from our bedroom. The Sterling and other stuff was all still there, just the Euros went missing. Daft thing was that she took all the Euros which made it so obvious when we went in the room just after she left, leaving us no money to spend. Luckily, I always make sure my wife has at least 50 Euros in case we are robbed and that just saw us onto the plane the next day after paying for an evening meal by card. There were security cameras and no-one else went in our out. She was new and they had done no checks before letting her into the complex to clean on her own. We spent most of our last day at the local Police Station and although we got 200 back from our insurance, we feel it was a disgusting way to be treated that they wouldn't re-imbure us, as it wasn't in their safe. If a cleaner asks you if you they can clean, you don't expect or think to say "Wait a moment while I lock everything away" and shut everything in the safe.
Comment from Hotel Management
Jun 29, 2017 by Cala Blanca management, Hotel Management
Dear Sir/Madam, We are sorry for the bad experience. Hotels cannot be held responsible for personal belongings not stored in the room safe. We are sure you will understand the reasons behind this universal policy. The resort Team tried to help you as much as possible, the manager advising you on how to proceed, taking you to the police station in his own car, acting as interpreter and assisting you at all times. He then assisted Police with the investigation to the best of his abilities. While we understand your disappointment, we are afraid that is the best we can do.
3 out of 5
by A verified traveler

Posted Jun 21, 2017 on Hotels
Quite a few cockroaches in the apartment , not a pretty sight.
Comment from Hotel Management
Jun 29, 2017
Dear guest, We are sorry for the experience. The resort has a contract with the most reputed pest control company in the Canary Islands, with regular fumigations and treatments against all pests. Unfortunately cockroaches are a fact of life in areas of warm weather like the Canaries, but we do our very best to make the sighting of one an extraordinary and unusual event. Again, we apologize for the incident, hoping it didi not detract from your overall experience so you would consider coming back soon.
3 out of 5
by antony

Not as happy as first time I stayed here

Posted Apr 11, 2017 on Hotels
Good location, but poor parking , unless you have a car or willing to get cabs it's hard to go anywhere , there is also two standards of rooms the ones with older decor or the refub ones, it's pot luck which one you get Internet is very poor but you still get charged if your able to log on even for a few mins, no refunds Bottom rooms by the road can be very noisy at weekends with bikers thinking it's brands hatch Staff are polite and helpful but the male staff can be hard work Stayed here afew times but willnt be staying again the - out weigh the +
4 out of 5
by A verified traveler

Comfortable

Posted Nov 19, 2016 on Hotels
Good base for exploring the island. A car is a must though. Parking can be an issue.
4 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
The apartment and staff were very good, the pool is heated the only down side was the location. It was away from nightlife, restaurants and bars,. There was a bus to the beach and this only cost 2 euros for a return trip. WiFi and food / drink were expensive at the resort
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for your recommendation and kind comments, it will be a pleasure to host you again, hopefully soon! Miguel Dominguez Resort Manager
3 out of 5
by A verified traveler from Baldock

Needs updating

Posted Nov 4, 2016
Location: The next bay round Porto Mogan is beautiful and has a white sandy beach and full facitities. A good spot for visiting all attractions and sights.
The room was very tired and in desperate need of updating the furniture in the living area was very stained and dirty there was a water leak through the ceiling in the kitchen and the outside terrace flooded when it rained heavily due to blocked drains. The bedroom was fine beds comfortable and linen clean, with plenty of storage. The bathroom again was shabby and a little grubby as a result, it was cleaned twice during our 9 day stay, which was satisfactory. The towels were clean and also changed twice. The excellent tv constantly lost sound and you had to call reception to reboot which was irritating. There was internet access but only at a cost of 7,95Euros per day which was extortionate and as only needed for occasional data usage we didn't bother, in this day and age you would expect it to be included or at least at a reasonable price. There was a safe in the room but again it was an additional 2Euros a day. We were a very long way from the exit up several flights of stairs which was ok for us but would be difficult for anyone less able, there are 2 separate lifts to get up and down but often out of order. Our apartment was next to the very busy main road with bars of security fencing around & the walkway ran directly in front so felt a bit like we were animals in a zoo. Also it wasn't in Mogan but Taurito the next bay round and much less attractive. Parking was almost impossible close by, had to park most days at bottom of steep, long hill, not ideal with bags.
Comment from Hotel Management
Nov 22, 2016 by Miguel Dominguez, Hotel Management
Thank you for your comments, great guest experience is very important to us and therefore, we regret to read that on this occasion some aspects of your stay were less than satisfying for you. Please be assured that our on-going refurbishment will certainly address the issues mentioned. We are pleased o read that you appear to have had an otherwise enjoyable stay and we hope to see you coming back soon! Miguel Dominguez Resort Manager
4 out of 5
by A verified traveler

Nice clean hotel needs upgrade staff very good

Posted Oct 11, 2016 on Hotels
Cheap stay resurant very good same owners as clipper in Morgan very good
4 out of 5
by A verified traveler from Houston

Casa Blanca

Posted Sep 12, 2016 on Hotels
nice accomodations