Ratings based on 48 Verified Reviews

4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Everything from food to the pillows are 5 star at Nero. We were amazed at the attention to detail and beautiful grounds
Comment from Hotel Management
Nov 6, 2017 by Fabio D., Hotel Management
Good morning, thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy. We look forward to welcoming you back again and again to Tuscany soon Kind regards Fabio Datteroni Managing Director & General Manager & All the Staff Members
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Best hotel in Tuscany

Posted Sep 23, 2017
Room is spacious, service is immaculate. We stayed in 4 different five star hotels in Florence/ Tuscany region. This was the best one.
Comment from Hotel Management
Sep 25, 2017 by Fabio D., Hotel Management
Good morning Joyce thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy. We look forward to welcoming you back again and again to Tuscany soon Kind regards Fabio Datteroni Managing Director & General Manager & All the Staff Members
5 out of 5
Recommended
for Everyone
by A verified traveler from New Albany, OH

Remote Tuscan Retreat

Posted Sep 19, 2017
Beautiful landscape! Gorgeous pool! Fabulous rooms! Amazing grounds!...and very quiet.
Comment from Hotel Management
Sep 20, 2017 by Fabio D., Hotel Management
Good morning CandiceN, thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy. We look forward to welcoming you back again and again to Tuscany soon Kind regards Fabio Datteroni Managing Director & General Manager & All the Staff Members
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Extremely elegant and worth the ££££

Posted Sep 19, 2017
The highlight for us was eating at the Michelin star restaurant. I'm fortunate enough to have rated at quite a few Michelin restaurants but this was up there with the best and I thought the value for money was exceptional. The whole hotel is stunning and everything is of the very highest quality in standard and service. It's extremely expensive but deserves its place as a world renowned hotel.
Comment from Hotel Management
Sep 20, 2017 by Fabio D., Hotel Management
Good morning Rory, thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy. We look forward to welcoming you back again and again to Tuscany soon Kind regards Fabio Datteroni Managing Director & General Manager & All the Staff Members
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff

Posted Sep 16, 2017
We had a wonderful stay here. Alberto at the front desk is very helpful. The staff made us feel so welcomed.
Comment from Hotel Management
Sep 18, 2017 by Fabio D., Hotel Management
Dear Amy, thank you for your kind review. I will tell Alberto and the Staff about your nice comment. We look forward to welcoming you back soon Kind regards Fabio Datteroni Managing Director & General Manager & All the Staff members
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Amazing!!

Posted Sep 13, 2017
We were here for our wedding anniversary in Tuscany and stayed at Castello del Nero. Amazing spa, food, and service!! Loved it!!
Comment from Hotel Management
Sep 14, 2017 by Fabio D., Hotel Management
Good morning, thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy. We look forward to welcoming you back again and again to Tuscany soon Kind regards Fabio Datteroni Managing Director & General Manager and All the Staff Members
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Be prepared to be pampered

Posted Aug 17, 2017
Michelin star restaurant is only the beginning of the experience. Choose the tasting menu for a gastronomic adventure of Tuscan cuisine. The more relaxed Taverna beside the pool is also exquisite. Try the papardelle with wild boar, I dare you. As visit to the Espa is a must. Whether you choose a massage, facial or mud wrap, you'llamaba feel like a new person. Service is front and center at this Tuscan treasure. There is virtually nothing the staff won't do for you except control the weather.
Comment from Hotel Management
Aug 22, 2017 by Fabio, Hotel Management
Good morning Mark, thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy. We look forward to welcoming you back again and again to Tuscany soon Kind regards Fabio Datteroni Managing Director & General Manager and All the Staff Members
5 out of 5
by Lorenzo

Great hotel lame restaurant

Posted Aug 15, 2017 on Hotels
Absolutely fantastic but forget the gourmet restaurant...
Comment from Hotel Management
Aug 22, 2017 by Fabio Datteroni, Hotel Management
Good morning Lorenzo, thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy on the other hand very sorry to hearing your comment regarding our Michelin Star restaurant. We look forward to welcoming you back again to Tuscany soon and allow us to have a second chance for our Gourmet restaurant Kind regards Fabio Datteroni Managing Director & General Manager and All the Staff Members
5 out of 5
Recommended
for Couples
by A verified traveler

Very relaxing holiday

Posted Aug 12, 2017
Pros: The staff, the gardens and pool, the room, the food, the views - everything!
Cons: Can't think of anything
Location: Beautiful location, we didn't venture far as it was so very hot during the recent heatwave. A good reason to return some day.
A very comfortable hotel where the staff made us feel very welcome, they were all so friendly. Set in the beautiful Tuscan countryside, we had a very enjoyable and peaceful week and hope to return in the future.
Comment from Hotel Management
Aug 22, 2017 by Fabio, Hotel Management
Good morning, thank you for your kind review, we are all very happy to read your so kind words which make us so proud for the hard work and give us more reason to keep delivering the best quality and the best service to make our Guests Very Happy. We look forward to welcoming you back again and again to Tuscany soon Kind regards Fabio Datteroni Managing Director & General Manager and All the Staff Members
4 out of 5
Recommended
for Everyone
by A verified traveler from w vancouver canada

Wonderful stay!

Posted Jul 15, 2017
We absolutely loved our stay at the castello Nero! However we did have issues with the air conditioning . In our room the air con was being blown directly onto the bed. We only had limited control over the unit from our room. We ended up placing a towel over the vent and left a little opening for the air to flow. We also felt that the pool restaurant was not exceptional for the value. All in all we immensely enjoyed our stay here. The setting, the hikes the pool and the small towns in the vicinity make for a fabulous vacation !
Comment from Hotel Management
Jul 17, 2017 by Fabio, Hotel Management
Thank you for your comment, much appreciated and will be taken into immediate action KInd regards Fabio Datteroni Managing Director & General Manager