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Reviews of Plaza del General

3.5 out of 5
Plaza del General
Colonia Palmira, Apartado Postal 864 504, Tegucigalpa, Francisco Morazan

Reviews

8.2

Very Good

Rating 10 - Excellent. 26 out of 58 reviews" "
Rating 8 - Good. 14 out of 58 reviews" "
Rating 6 - Okay. 14 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Byron

Stayed 3 nights in Dec 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was in a good location. Several dining options very close by. Transportation in and out of the hotel area was readily available. Staff was very friendly and attentive. The breakfast was good. The only issue I had was that there was several nightclubs near the hotel. At night time there was often loud music, which could be heard inside the room. Of course, that is not the hotels fault, but is worth noting.
Stayed 2 nights in Dec 2023

6/10 Okay

Oscar

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I stayed for a week in this hotel, to begin with the attention was terrible we paid a lot of money to stay in this hotel and the people in the lobby are very rude they put many meaningless restrictions there was never parking in the hotel and we had to go to another hotel to look for parking without caring that we were with underage children in the rain the food was lousy the same every day, if they want to change dollars even for a little stain they do not change them…
Stayed 6 nights in Jun 2022
Response from Melisa Zelaya on Jun 23, 2022
good morning We are sorry that your experience with the hotel has not been satisfactory, regarding the food I will notify the hotel chef so that he can take the corresponding measures. Regarding parking, we always depend on occupancy, the week of your stay the occupancy was very high and in those cases it is difficult for us to reserve space, but we always do our best when our clients are accompanied by their family. Regarding the reception service, I would like to know if it was all the staff in general or a specific shift, this would help us a lot to improve our service If you need to tell us something else please do so, I will gladly be supporting you

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, great location.
Stayed 1 night in Oct 2021
Response from Mely Zelaya on Nov 4, 2021
Hello thanks for your comments, come back soon

10/10 Excellent

David

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Roberto Ortiz on Oct 16, 2021
Muchas Gracias por su calificación, le esperamos nuevamente,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Roberto Ortiz on Oct 14, 2021
Gracias por su preferencia , le esperamos nuevamente.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Exelente.servicio.gracias tienen un 10.
Stayed 1 night in Jun 2021
Response from Yenni Rivera on Jun 14, 2021
Muchas gracias por brindarnos su comentario. Le esperamos en futuras ocasiones.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the property they moved us to which is in the hotel district in Plamira. We stayed in the San Martin and its great value.
Stayed 2 nights in Mar 2021
Response from Roberto Ortiz on Apr 6, 2021
Thank you for your visit, I hope to have you again in our hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020
Response from Melisa Zelaya on Jan 27, 2020
muchas gracias por su evaluación, agradeceremos nos comente si hay algún comentario extra que nos quiera hacer, esto con el interés de mejorar nuestros servicios. quedo atenta a sus comentarios.

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019
Response from Melisa Zelaya on Jan 27, 2020
muchas gracias por su evaluación, agradeceremos nos comente si hay algún comentario extra que nos quiera hacer, esto con el interés de mejorar nuestros servicios. quedo atenta a sus comentarios.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Melisa Zelaya on Jan 27, 2020
muchas gracias por su evaluación. le esperamos pronto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Melisa Zelaya on Oct 19, 2019
muchas gracias por su evaluación.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff as always was friendly and helpful with everything I needed and requested, the Hotel is fine but need to Update the rooms and the parking, other then that is perfect
Stayed 8 nights in Jul 2019
Response from Melisa Zelaya on Aug 7, 2019
good morning Thank you very much for your comments, I comment that the remodeling process is beginning, we start in one of the hotels and we will move forward with the others. visit us soon, it was an honor to assist you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Get around any place fast, excellent service ! They greet you since you arrive and check in is smooth with no surprises and a smile! Good breakfast money wise and parking right next door at no cost
Stayed 2 nights in Jul 2019
Response from Melisa Zelaya on Jul 25, 2019
Thank you very much for your comment. We are glad that your stay has been so pleasant, we will always be there to support you. this is your house, come back soon

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and nice location.
Nice hotel.
Stayed 1 night in Jun 2019
Response from Melisa Zelaya on Jun 21, 2019
gracias por su comentario, esperamos nos visite pronto saludos

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Meliza Zelaya on May 9, 2019
gracias :)

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Like location, friendly staff, easy check in. Very noisy rooms, hot water for shower didn’t worked properly.
Stayed 1 night in Apr 2019
Response from Melisa Zelaya on Apr 16, 2019
good morning Thank you for your comment, we will take your shower note into account and it will be reported to the area manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
The staff were super helpful. The area is clean and SAFE. The parking lot is secure with guards on both sides. I love this hotel!!!!
Stayed 1 night in Feb 2019
Response from Melisa Zelaya on Feb 27, 2019
Thank you very much for your comment this is your house, please come back soon

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the building was majestic,service very good allowing us to check in early.the room was clean and decent. elevator didnt work sometimes
Stayed 1 night in Dec 2018
Response from Melisa Zelaya on Dec 14, 2018
Thanks for your comment, read it motivates us to improve we will report the problem with the elevators was already reported   visit us again soon

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Melisa Zelaya on Aug 14, 2018
gracias por su evaluación

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were amazing from check in to check out!!
Stayed 1 night in Jun 2017
Thank you very much for your comments We hope to have you back at the hotel Melisa Zelaya / coordinadora de reservas

8/10 Good

Manuel Ernesto

Liked: Staff & service, property conditions & facilities, room comfort
Business trip
3 nights stay. The breakfast buffet was good. This hotel is part of a group of nearby hotels. They share their amenities. You can walk to the hotel across the street to have access to the fitness room. Had a difficult time ironing my cloth as the iron was somewhat filthy. The bed was not great nor bad. The water mixer of the shower is really hard to balance.

2/10 Terrible

Arimie

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Below average
Very unproffesional staff specially front desk and restaurant. The room was okay, confortable and clean. A noise kept coming from somewhere on my floor which sounded like something electrical turning on and off.

8/10 Good

Juan c solis

Liked: Staff & service, room comfort
Nice Location & Old
The Hotel Staff was nice, very good restaurant , the location is good and quite.

6/10 Okay

Hector super

Liked: Cleanliness, staff & service
good
Good experience, but it needs more amenities, such as gym and pool

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
No way im staying there.

4/10 Poor

Fassot, SPS

Liked: Cleanliness
Disliked: Staff & service
Old Hotel
The hotel is too old for the price compared to other countries (where life is more expensive and hotels like this are very cheap). The Hotel Staff at the lobby get easily upset when you complain for something. Also hotel staff is not used to handle expedia reservations. The telephone in the room didn't work. They don't have capuccino.

6/10 Okay

Verified traveler

payment procedure
I thought Expedia will charge me for the room as they did in other ocation for other hotels, but when I did my chak out I found out that I had pay the room right there and I was not prepare to do that. Expedia should tell the customer either the charge will come from them or at the check out of the hotel.

10/10 Excellent

Mario, Naple Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place For the City That Its On
Everything was excellent except for the fact that i requested two beds and for the first 2 night they only gave me one it wasn't until mi roommate complaint about that these was taken care of and there's the "additional 16% taxes plus breakfast not included by the time these was all done I'm looking at 130 for these amount there's almost better accommodations elsewhere.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nice location, a bit old
I had to change room becouse the shower did not work.

6/10 Okay

Travleling alone

Liked: Cleanliness, staff & service, room comfort
Not what I expected
Online said they have an airport shuttle . That's the only reason I booked this hotel, they don't. I had to figure out a scary taxi ride there and back all alone as a young girl with no cash in Honduras. Also the only ATM is outside somewhere in a restaurant across the street.

4/10 Poor

superabuela

Disliked: Cleanliness, room comfort
disappointing
no pool, over priced food, tacky decor. For the very expensive room prices, other hotels had more to offer. Have to make another trip soon but will be staying elsewhere.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Hospitalable staff
Nice room. However, the advertised wet bar was empty. Bought drink and water to small fridge. Only one towel and hand towel was left in room some days.

6/10 Okay

Carla

Stayed 4 nights in Jul 2023

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service
The picture on the app are not from the Hotel that we stayed because they don’t say that one is close. We stayed at San Francisco or Martin I don’t remember. The room was big and clean but was facing to the side from the restaurants and they were loud. The a/c didn’t cool. The breakfast wasn’t that good.
Stayed 1 night in Mar 2023
Response from Melisa Zelaya on May 8, 2023
Good morning, thank you for your comments, the reason for your transfer is that due to the pandemic 2 hotels had to be closed but remain open online, a message is sent automatically notifying the change of hotel since the San Martin has a higher category, but everything is notified immediatelyWe apologize for any confusion.

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Response from Melisa Zelaya on Jan 24, 2023
muchas gracias, esperamos que regrese muy pronto

10/10 Excellent

yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio
Excelente atencion
Stayed 1 night in Jan 2022
Response from Roberto Ortiz on Jan 15, 2022
Gracias por su comentarios. Le esperamos nuevamente.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo recomiendo
Es un hotel bonito a buen precio ubicado en Zona con cafés y restaurantes cerca! Lo recomiendo.
Stayed 1 night in Nov 2021
Response from Roberto Ortiz on Nov 23, 2021
Gracias por su comentario.. Le esperamos nuevamente.

10/10 Excellent

JUAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicado en un buen lugar. Rodeado de restaurantes. Las habitaciones comodas y amplias
Stayed 2 nights in Nov 2021
Response from Roberto Ortiz on Nov 15, 2021
Muchas Gracias por sus comentarios

10/10 Excellent

Karen Melissa Martinez

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Roberto Ortiz on Oct 14, 2021
Gracias por si comentario , le esperamos nuevamente .

10/10 Excellent

EDGAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Melisa Zelaya on Jul 8, 2021
muchas gracias por tu evaluación Edgar, visítanos pronto

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLIENTE INMESAMENTE SATISFECHO
EXCELENTE LUGAR!!!! Lo unico que lamento es no haber podido estar mas tiempo. Una belleza y limpieza impresionante y el personal de alto calibre. Desde Noe el guardia de seguridad hasta Sandy y Melissa en recepcion.
Stayed 1 night in Dec 2020
Response from Melisa Zelaya on Dec 27, 2020
Gustavo, buenos dias muchisimas gracias por tus palabras, de verdad que nos inspiran a mejorar mas cada dia. esperamos tenerte pronto de nuevo con nosotros. saludos

6/10 Okay

Tomi

Stayed 12 nights in Jan 2020

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Muy tranquula
Stayed 1 night in Nov 2019
Response from Melisa Zelaya on Nov 13, 2019
buen días Fernando muchas gracias por tu evaluación, esperamos atenderte pronto.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I´LL BE BACK
SUPER COOL
Stayed 1 night in Aug 2019
Response from Melisa Zelaya on Aug 27, 2019
thank you for comments :) we´ll be waiting for you

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Melisa Zelaya on Jul 24, 2019
gracias por su evaluacion, le esperamos pronto

8/10 Good

Jose Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Melisa Zelaya on Jun 13, 2019
gracias por su evaluación,lo esperamos pronto

8/10 Good

Oiner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradecidos y satisfechos.
Fue excelente ya que teniamos cita en la embajada americana y llegamos a tiempo. Esa es una ventaja que estan cerca de todos estas instancias.
Stayed 1 night in Nov 2018
Response from Melisa Zelaya on Nov 21, 2018
muchas gracias por su comentario, esperamos tenerle pronto de visita Saludos

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from Melisa Zelaya on Aug 30, 2018
buen día estimado, agradeceré nos apoye comentándonos su experiencia sobre su estadía con nosotros, nos ayudaría mucho a mejorar nuestros servicios a la espera de sus comentarios