Ratings based on 241 Verified Reviews

4.1 out of 5
76% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from boston usa

Very nice hotel

Posted May 31, 2017
Great hotel. Staff is very polite. Great location. They have pretty good restaurant on the roof. The manager was so nice and attentive. We accidentally met in the lobby on our 3rd day of stay. He greeted us by name and even send a bottle of wine in our room no charge...
Comment from Hotel Management
Jun 10, 2017 by Gila, Hotel Management
Thank you so much for your lovely feedback. It is motivating our staff to keep the high hospitality standard. We look forward to be at your service soon. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel right on the beach

Posted May 23, 2017
Amazing stay at an amazing hotel. Right on the beach steps to everything.
Comment from Hotel Management
Jun 10, 2017 by Gila, Hotel Management
Dear Guest, thank you so much for taking the time and forwarding us your lovely feedback. We look forward to hosting you with us again,
5 out of 5
by Ina

A Fabulous hotel

Posted May 19, 2017 on Hotels
This is a fabulous hotel, right on the beach yet far from the maddening crowd. It has everything. The food (Israeli breakfast) was plentiful, amazing variety and open until 11 am. The staff were all so accommodating. We will be back and rank it amongst the best in Israel.
Comment from Hotel Management
May 22, 2017
Dear Ina Shalom, Thank you for your lovely feedback. We are very happy to hear that your stay was an enjoyable one. We are looking forward to have you with us again, Gila Mualem Guest Relations
5 out of 5
by Sindy

Excellent Hotel on the Beach in Tel Aviv

Posted Apr 24, 2017 on Hotels
Great location right on the beach. The room was large and faced the ocean. It was beautiful. The staff were helpful and the breakfast was excellent. We also enjoyed the dinner one evening. The food is fantastic.
Comment from Hotel Management
May 22, 2017
Dear Sindy Shalom, Thank you so much for your lovely feedback.. We look forward to hosting you with us again. Gila Mualem Guest Relations
2 out of 5
by A verified traveler from USA

Small, sterile and expensive

Posted Apr 14, 2017
The rooms are very very small and the facilities are inadequate when the hotel is crowded. The bathroom was very bare-bones with no decorative accents at all. The breakfast was not at all up to the classic Israel hotel standard. The location is close to the beach but not directly on the beach. The staff were very nice but overburdened. At $600 per night the rooms were overpriced.
Comment from Hotel Management
Jun 10, 2017 by Gila, Hotel Management
Dear Guest Shalom, we apologize for the inconvenience you had during your stay with us. I have already forwarded your feedback to the relevant head departments managers in order for them to learn and improve. Thank you
5 out of 5
by Tyler

Posted Apr 11, 2017 on Hotels
Family trip. Gelato stand right outside front door. Great views from balcony and roof top. Too cool to swim and pool was closed for deck restaining - but looked great for a dip (small but nice). Ate at rooftop restaurant for dinner. Great for adults - has pasta for the kids... Bfast buffet was wonderful. Loved juice bar and super sun filled room. Hotel room was nice. Very modern. Very clean. Did accommodate request for adjoining rooms. Would recommend!
2 out of 5
by A verified traveler

Posted Apr 1, 2017
Totall mess with check-in: it took me two hours to check in. No towels in the bathroom, the room has not been cleaned (dirty spots on the tables and surfaces), breakfast below average, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brussels, Belgium

Our base in Tel Aviv

Posted Jan 31, 2017
This was our 3rd stay at the Carlton, Tel Aviv. Close to the sea and excellent restaurants on the boardwalk North of the hotel. Great breakfast overlooking the sea. Rooftop swimming pool in Summer is delightful. Taxi rank just outside the hotel. Within walking distance of downtown TA, Sarona market, Rothschildt etc. Hotel restaurants on 1st and 15th floor are very good, if a little pricey. Would definitely recommend this hotel for the not too budget conscious.
Comment from Hotel Management
Jun 18, 2017 by gila@carlton.co.il, Hotel Management
Thank you so much, it is always a pleasure to have you with us. We are looking forward to be at your service again. Kindest Regards,
1 out of 5
by A verified traveler

Focus on the basics - like the bed.

Posted Jan 16, 2017 on Hotels
Overall, it seems that most of the staff members try to assist you and make your stay enjoyable. In my view, in general, the primary reason one books a hotel room is to sleep. This means that the bed and bedding must be correct for the bed, comfortable and spotlessly clean. However, my experience at this hotel: 1. They started making my bed using a sheet that was too small for the bed. This meant that the top of the mattress (where your head goes) was bare. Even the mattress cover doesn't cover the top of the mattress. I was therefore sleeping partially on a bare mattress. It took 3 complaints over 2 days to rectify this. 2. The duvet cover doesn't close properly. It is also rather short. This means that my feet/legs were exposed to the bare duvet cover every night. Hotel management confirmed that they have neither longer duvets and duvet covers nor ones that close properly. 3. Other. E.g. milk wasn't replaced every day for tea/coffee. Dirty bedding was put on my bed - this was rectified soon after reporting it. The carpet was in bad condition in certain parts of the room. For me, these points are kind of excusable. However, points 1. and 2. are not.
Comment from Hotel Management
Mar 10, 2017
Dear Sir, Firsly I wish to thank you for chooisng to stay at the Carlton Tel-Aviv Hotel. I am happy to see that our staff were courteous. I wish to thank you for your comment regarding the Housekeeping service and have alreay forwarded it to their manager in order to see that this kind of mishap will not repeat! We do hope to have you with us again. Kindest Regards, .
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Posted Jan 7, 2017
Great Location. Magnificent rooftop view. Clean and Luxurious.
Comment from Hotel Management
Jan 17, 2017 by doron, Hotel Management
Thank you for the lovely feedback and we hope to see you with us in the future.