Ratings based on 71 Verified Reviews

3.5 out of 5
68% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Canada

Found bugs in the bed and hotel

Posted Nov 16, 2016
Location: Good location
Hotel refused to compensate for the bug issue as we only Stayed one night.They told us they had to Check with the bug company before they did anything. Two staff came to check and had a photo. Did not care. I want compensation for the nights stay. Paid $325 for the night to have bugs in the bed.
Comment from Hotel Management
Nov 19, 2016 by ivoj, Hotel Management
Dear Ms./Mr. Sandy, Thank you for contacting the Crowne Plaza Tel Aviv Beach regarding your experience during your recent stay. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced due to alleged bed bug issue. We want to assure you Crowne Plaza Hotels are very proud of its level of cleanliness and quality of its product and we are not different at Crowne Plaza Tel Aviv Beach. It is our goal to consistently provide superior accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Crowne Plaza Tel Aviv Beach for your future travel needs. Sincerely yours, Ivo Jacome Guest Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Staff are friendly but the room is dirty

Posted Nov 14, 2016
Location: Lovely beach
Room carpet very dirty with stains, burns. Corridor leading to the room is also dirty
Comment from Hotel Management
Nov 17, 2016 by ivoj, Hotel Management
Dear Alan Lawrence , Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review and for being so detailed in the good, and the opportunities to improve. Whilst we are pleased with the good comments on our staff friendliness, we truly value the critical comments about the carpets as this gives us the opportunity of improving what we can offer to enhance your stay. We will address these issues and we are confident when you return you will see the improvements made. Thank you again for your review. Sincerely yours, Ivo Jacome Guest Services Manager
5 out of 5
Recommended
for Couples
by A verified traveler from US

Great hotel with an excellent location!

Posted Oct 18, 2016
Pros: Hotel location, access to beach, pool
Cons: The AC was not working well and the room was hot
Location: Restaurants, beach, pool, shopping
We stayed in this hotel for one night over Sukkot and had a very pleasant stay. The room was a large size, clean room with a view of the ocean. The food in the hotel was excellent and the staff were accommodating. The hotel location is unbeatable with a 10 minute walk to Dizengoff St. and nearby all the hotels and restaurants. Would definitely stay here again!
Comment from Hotel Management
Oct 19, 2016 by ivoj, Hotel Management
Dear Ms./Mr. Gabrielle, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your comprehensive review. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Your comments will be shared with our entire personnel, as reinforcement to continue our resolutions to make the Crowne Plaza Tel Aviv Beach a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Crowne Plaza Tel Aviv Beach. Sincerely yours, Ivo Jacome Guests Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne australia

Crowne Plaza hotel is the best in tel aviv

Posted Oct 4, 2016
Pros: Eat breakfast in the dining room facing the beach
Location: You get access to the beach go for a walk swim in the Mediterranean
This hotel is very nice facing the beach we always enjoy our stay the location is ideal for tourists the service is great the staff members are very helpful very polite The food is great I enjoy chatting with mr Ivo Jerome For me is the best hotel on the beach
Comment from Hotel Management
Oct 6, 2016 by ta_gmsec@hiil.co.il, Hotel Management
Dear Mr. and Mrs. Cohen, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your comprehensive review. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are particularly appreciative of your comments about Ivo. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with Ivo and with our entire personnel, as reinforcement to continue our efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Crowne Plaza Tel Aviv Beach. Sincerely yours, Lee Ben Moshe Guests Relations Manager
2 out of 5
by A verified traveler

Your money would be better spent elsewhere

Posted Sep 23, 2016
Service from reception staff was quite terrible from the moment we walked in to the hotel and even rude. We had multiple issues with hotel trying to incorporate additional charges to our room, giving us the wrong room (which did not facilitate our child), over charging us and not adressing our issues. The food was not fresh and quite terrible (especially the lunch bar). The pool is quite stuffy. Despite the hotel claiming it is child friendly there were no facilities to accommodate small children. The children centre was closed throughout our stay. Our 3 year old was charged extra for eating his half a banana at the buffet. This hotel is out of touch, and for the service you get, way over priced.
Comment from Hotel Management
Oct 1, 2016 by ivoj@hiil.co.il, Hotel Management
Dear Mr. Joe, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry you received service which was unacceptable. We would like to apologize for the issues you have experienced at our hotel. We trust we can regain your confidence in the Crowne Plaza Tel Aviv Beach soon. Sincerely yours, Ivo Jacome Guest Services Manager
1 out of 5
by A verified traveler from Bangkok

Big Misstake

Posted Jul 28, 2016
Pros: Nothing
Cons: Seriously doubt that
Location: Tel Aviv is a fun city. It’s a shame to spoil it with a lousy hotel
Crown Plaza Tel Aviv is a religious observing hotel, which means: 1. You can’t even get decent coffee on weekends because they are not allowed to operate the coffee machine. 2. You can’t use the elevator normally it has to stop on every floor since religious people are not allowed to press buttons during the weekend. 3. Random ridicules prohibitions that derive from the Jewish religion. On top of that the hotel was under renovations during my stay and I was woken up each morning with drilling and hammering noises. The balcony was unusable due to construction debris. When I asked to change my room after the first night I was lied to that the works are stopping but intact they continued for my entire 4 night stay.
Comment from Hotel Management
Aug 8, 2016 by ivoj, Hotel Management
Dear guests, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review of our hotel, and for taking the time to express your thoughts and concerns. We are trying to understand what situations took place that left you feeling disappointed with our hotel. After a thorough investigation of this matter, our findings conclude: Coffee machine operates normally on weekends, including on the Jewish Sabbath, when it's turned on before it comes in, and remaining functional during the whole 24 hour period. All elevators operate normally on weekends, including on the Jewish Sabbath, when we've one of the four elevators, that stops at every odd floor, for the use of religiously observant guests. The upgrade works on the facades, were undertaken, when most of our guests were out to their offices, to the beach or to sightseeing, between 09:00 AM and 05:00 PM. Most importantly, we would like to apologize for any issues you may have experienced at our hotel. We take very seriously the confidence our guests place in us and we work diligently to rectify any unsatisfactory experiences. Thank you again for your comments. Sincerely yours, Ivo Jacome Guest Services Manager
2 out of 5
by A verified traveler from Florida

HOTEL HAS SEEN BETTER DAYS!

Posted May 31, 2016
Pros: Over all the Staff seem underpaid and over worked. I noticed the guy who cleaned my room was also my room service attendant.
Cons: Revamp the gym. Maybe repaint, and re do the floors but at least REALLY SUPER CLEAN the entire room. I just think there are better hotels on the beac
Location: Full community gym in front of the hotel your concierge had not clue. The concierge should know about everything within a 5 mile radius as the least.
The hotel is run down. It's way over priced. I would suggest staying closer to the Port of Tel Aviv or the City of Jaffa. The middle area is beautiful but you will most likely want to be in the Port of Tel Aviv at night. The hotel gym was adequate but really dirty. There is an amazing community gym right outside the hotel in front of the beach. 100 shekels for your first workout then you can work out a deal with the owners for the rest of the week. The concierge's have no clue where things are. Sent me completely out of my way for something rather than tell me it was just a walk to the Port of Tel Aviv. The Taxi drivers scam. If you use USD they will tell you oh I have to charge you more. If you use a credit card they will tell you oh I have to charge you more. Make sure your Concierge gets you a taxi that is willing to use credit cards. There is one taxi driver they picked for me twice. Tried to scam me a huge amount of money for a quick ride to Sde Dov Airport. They carged me 178 shekels for the ride to Ben Gurion. Confirm the Taxi price before you leave or they will scam you. I felt that was pretty sad. I am not sure if the hotel is aware of this. They really need to look into the 3rd shift Taxi driver. He is a pro telling you God bless you while he rips you off. I called him on it in the hotel he just about lost it. In the hotel he tried to give me my money back but then does the same scam when I get to Ben Gurion Airport. Pre determine price.
Comment from Hotel Management
Jun 4, 2016 by IvoJ, Hotel Management
Dear Mr. Jake, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach. We are so sorry to see you did not enjoy your overall experience with us. We are hospitality professionals who pride ourselves on delivering world-class service and are happy doing so. For that reason, the comments are troubling and will certainly be looked into. We hope to have the honor of serving you again should your travels bring you back to Tel Aviv. Sincerely yours, Ivo Jacome Guest Services Manager
2 out of 5
by A verified traveler

Posted May 30, 2016
The hotel is very expensive and looks like it has not had maintenance since Moses stayed there. You really get the feeling that the hotel is going to collapse.
Comment from Hotel Management
Jun 5, 2016 by IvoJ, Hotel Management
Dear guests, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review of our hotel, and for taking the time to express your thoughts and concerns. We would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely yours, Ivo Jacome Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location - Easy, Pleasant Stay

Posted Apr 12, 2016
Pros: location. Right on beach. Very clean
Cons: Hotel showing a little wear
Location: right near Ben Yehuda street and Dizengoff street. Great restaurants and bars.
Hotel directly on scenic beach. Great location in Tel Aviv. Room ready upon arrival. Beautiful indoor/outdoor pool (retractable roof on pool deck) and hot tub. Great deck to drink wine & watch sunsets. Cabs easily available at all hours. Staff speaks many languages. Called down to the front desk several times for towels and each time they were delivered to our room in just minutes. GREAT SERVICE. We didn't have breakfast included (and didn't take any of our meals at the hotel) so I can't comment on food. Is Crowne Plaza the newest, most modern, chicest hotel on the strip? No. But we really enjoyed our stay. Clean, comfortable and friendly. Great hotel for the price.
Comment from Hotel Management
Apr 14, 2016 by ivoj@hiil.co.il, Hotel Management
Dear Guests, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your comprehensive review. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are particularly appreciative of your comments about the front desk staff. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Crowne Plaza Tel Aviv Beach. Sincerely yours, Ivo Jacome Guests Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Decent hotel right across from the beach.

Posted Apr 2, 2016
Pros: Clean and modern.
Cons: Service in general. See experience above.
Location: Old Jaffa and Tel Aviv Port, Dizengoff St (lots of bars, clubs, shops, and restaurants,) and the beach!
Driving was difficult, but the hotel was centrally located between Jaffa and Tel Aviv ports which made it about a 2 mile walk (40 min) to either location for a day of sightseeing. The elevator was a pain to use as it the touchscreen outside the elevator was not very responsive and there were no buttons inside the elevator to select a floor. Things that I would typically expect at a hotel were extremely difficult or impossible for them such as breaking a small bill (20 USD) into smaller denominations or providing driving directions over the phone ("Don't you have Waze?" was the question they asked when we called for directions to the hotel.) They were always very sorry that they couldn't assist, so I think it's much more of a hotel/corporate issue than an individual employee issue.
Comment from Hotel Management
Apr 15, 2016 by ivoj@hiil.co.il, Hotel Management
Dear Mr. Andy, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for taking time out of your busy day to leave us a candid review. We would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely yours, Ivo Jacome Guest Services Manager