Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Paris

Proche de là plage, le restant étant très moyen,

Posted Aug 21, 2016
Pros: Restauration
Cons: Les taris ainsi que la clientèle
Clientèle très discutable , bruyante , le hall de l'hôtel véritable hall de gare ! La réception nous a imposé le 2eme étage fenêtre donnant en grande partie parking et rue alors que l'hôtel n'était pas complet , conséquence évidente extrêmement bruyant et pas forcément agréable quand on aspire à un minimum de repos , le point positif : restauration très correct même si tous les matins on mange dans un brouhaha sans nom .
Comment from Hotel Management
Aug 24, 2016 by ivoj, Hotel Management
Cher Monsieur Joseph, Nous vous remercions beaucoup pour votre récent séjour au Crowne Plaza Tel Aviv Beach, pour votre avis et d'être si détaillées dans le bon, et les possibilités d'améliorer. Alors que nous sommes heureux avec les bons commentaires sur la restauration, nous apprécions vraiment les commentaires négatifs à propos de la Clientèle que cela nous donne l'occasion d'améliorer ce que nous pouvons offrir pour agrémenter votre séjour. Nous allons aborder ce point et nous sommes confiants lorsque vous revenez, vous verrez les améliorations apportées. Merci encore pour votre avis. Cordialement, Ivo Jacome Directeur Service Clients
1 out of 5
by A verified traveler from Bangkok

Big Misstake

Posted Jul 28, 2016
Pros: Nothing
Cons: Seriously doubt that
Location: Tel Aviv is a fun city. It’s a shame to spoil it with a lousy hotel
Crown Plaza Tel Aviv is a religious observing hotel, which means: 1. You can’t even get decent coffee on weekends because they are not allowed to operate the coffee machine. 2. You can’t use the elevator normally it has to stop on every floor since religious people are not allowed to press buttons during the weekend. 3. Random ridicules prohibitions that derive from the Jewish religion. On top of that the hotel was under renovations during my stay and I was woken up each morning with drilling and hammering noises. The balcony was unusable due to construction debris. When I asked to change my room after the first night I was lied to that the works are stopping but intact they continued for my entire 4 night stay.
Comment from Hotel Management
Aug 8, 2016 by ivoj, Hotel Management
Dear guests, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review of our hotel, and for taking the time to express your thoughts and concerns. We are trying to understand what situations took place that left you feeling disappointed with our hotel. After a thorough investigation of this matter, our findings conclude: Coffee machine operates normally on weekends, including on the Jewish Sabbath, when it's turned on before it comes in, and remaining functional during the whole 24 hour period. All elevators operate normally on weekends, including on the Jewish Sabbath, when we've one of the four elevators, that stops at every odd floor, for the use of religiously observant guests. The upgrade works on the facades, were undertaken, when most of our guests were out to their offices, to the beach or to sightseeing, between 09:00 AM and 05:00 PM. Most importantly, we would like to apologize for any issues you may have experienced at our hotel. We take very seriously the confidence our guests place in us and we work diligently to rectify any unsatisfactory experiences. Thank you again for your comments. Sincerely yours, Ivo Jacome Guest Services Manager
3 out of 5
by A verified traveler from Hamburg

Gute Lage, aber in die Jahre gekommen

Posted Jul 9, 2016
Pros: Die Lage, der Blick von der Hotelbar auf das Meer.
Cons: Die Zimmer renovieren, das Poolpersonal besser schulen.
Location: Zentrale Lage neben dem Hafen, direkte Strandlage.
Uns war nicht bekannt, dass das Hotel während unseres Aufenthaltes von außen renoviert wurde. Der sehr kleine Balkon konnte nicht genutzt werden und die Gardinen sollten geschlossen sein. Der Strandausgang war größtenteils geschlossen. Gelegentlich kam es zu Lärmbelästigungen. Die Betten waren gut, die Möbel abgenutzt mit teilweise hängenden Schranktüren. Der Pool ist nicht sehr groß und die Plätze reichten nicht immer aus. Das Poolpersonal war arrogant und mehr mit sich selbst beschäftigt als mit den Gästen. Handtücher sollten wir uns aus dem Fitnessbereich holen, wo man uns zurück an das Poolpersonal verwies. Das restliche Personal war freundlich.
Comment from Hotel Management
Jul 19, 2016 by IvoJ, Hotel Management
Liebe Gäste, Vielen Dank für Ihren letzten Aufenthalt im Crowne Plaza Tel Aviv Beach, und für die Zeit aus Ihrem anstrengenden Tag nehmen wir eine offene Kritik zu verlassen. Wir möchten eine aufrichtige Entschuldigung anzubieten. Während wir verstehen, dass Sie Ihren Aufenthalt nicht zu 100% zufrieden stellend war, würden wir hoffen, dass Sie uns noch eine Chance geben würde, um Ihren Aufenthalt so gut wie es sein kann, zu machen. Mit freundlichen Grüßen, Ihr, Ivo Jacome Leiter fuer Gaestebetreuung
2 out of 5
by A verified traveler from Florida

HOTEL HAS SEEN BETTER DAYS!

Posted May 31, 2016
Pros: Over all the Staff seem underpaid and over worked. I noticed the guy who cleaned my room was also my room service attendant.
Cons: Revamp the gym. Maybe repaint, and re do the floors but at least REALLY SUPER CLEAN the entire room. I just think there are better hotels on the beac
Location: Full community gym in front of the hotel your concierge had not clue. The concierge should know about everything within a 5 mile radius as the least.
The hotel is run down. It's way over priced. I would suggest staying closer to the Port of Tel Aviv or the City of Jaffa. The middle area is beautiful but you will most likely want to be in the Port of Tel Aviv at night. The hotel gym was adequate but really dirty. There is an amazing community gym right outside the hotel in front of the beach. 100 shekels for your first workout then you can work out a deal with the owners for the rest of the week. The concierge's have no clue where things are. Sent me completely out of my way for something rather than tell me it was just a walk to the Port of Tel Aviv. The Taxi drivers scam. If you use USD they will tell you oh I have to charge you more. If you use a credit card they will tell you oh I have to charge you more. Make sure your Concierge gets you a taxi that is willing to use credit cards. There is one taxi driver they picked for me twice. Tried to scam me a huge amount of money for a quick ride to Sde Dov Airport. They carged me 178 shekels for the ride to Ben Gurion. Confirm the Taxi price before you leave or they will scam you. I felt that was pretty sad. I am not sure if the hotel is aware of this. They really need to look into the 3rd shift Taxi driver. He is a pro telling you God bless you while he rips you off. I called him on it in the hotel he just about lost it. In the hotel he tried to give me my money back but then does the same scam when I get to Ben Gurion Airport. Pre determine price.
Comment from Hotel Management
Jun 4, 2016 by IvoJ, Hotel Management
Dear Mr. Jake, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach. We are so sorry to see you did not enjoy your overall experience with us. We are hospitality professionals who pride ourselves on delivering world-class service and are happy doing so. For that reason, the comments are troubling and will certainly be looked into. We hope to have the honor of serving you again should your travels bring you back to Tel Aviv. Sincerely yours, Ivo Jacome Guest Services Manager
2 out of 5
by A verified traveler

Posted May 30, 2016
The hotel is very expensive and looks like it has not had maintenance since Moses stayed there. You really get the feeling that the hotel is going to collapse.
Comment from Hotel Management
Jun 5, 2016 by IvoJ, Hotel Management
Dear guests, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review of our hotel, and for taking the time to express your thoughts and concerns. We would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely yours, Ivo Jacome Guest Services Manager
4 out of 5
by A verified traveler

Posted May 27, 2016 on Hotels
Comment from Hotel Management
by Ivo, Hotel Management
Dear Guests, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your rating. We are pleased you enjoyed your stay with us! We look forward to welcoming you back to our establishment. Sincerely yours, Ivo Jacome Guest Services Manager
5 out of 5
by Loyd from Norway

Topp hotell i Tel Aviv

Posted May 16, 2016 on Hotels
Topp beliggenhet med strand, basseng, midt i byen og gode restauranter.
Comment from Hotel Management
by Ivo, Hotel Management
Kjære gjester, Tusen takk for ditt siste opphold på Crowne Plaza Tel Aviv Beach. Vi tilstreber å gi god og imponerende service til alle våre gjester, og det gjør oss glad for å lese vi overgikk forventningene. Vi ser frem til å ønske deg tilbake til vår etablering. Nok en gang takk for den fantastiske og gode ord av ros. Med vennlig hilsen, Ivo Jacome Guest Services Manager
4 out of 5
by A verified traveler

Nice hotel next to the beach

Posted May 13, 2016 on Hotels
Good Quality Hotel - good breakfast, nice restaurant, excellent location, next to the beach - hotel has a gym, however you have to pay extra, wireless is free of charge
Comment from Hotel Management
Jul 23, 2016 by Ivo, Hotel Management
Dear Guests, Thank you so much for your review of our hotel. We are pleased you enjoyed your stay with us! Thank you for taking the time to express your thoughts. We do appreciate the high scores for the breakfast, the location, and the Wi-Fi service. Again, thank you for staying with us and taking the time to give feedback. We are looking forward to welcoming you back at the Crowne Plaza Tel Aviv Beach. Sincerely yours, Ivo Jacome Guest Services Manager
4 out of 5
by A verified traveler

Posted May 11, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Ivo, Hotel Management
Dear Guests, Thank you so much for your rating of our hotel. We are looking forward to welcoming you back at the Crowne Plaza Tel Aviv Beach. Sincerely yours, Ivo Jacome Guest Services Manager
2 out of 5
by A verified traveler

Disappointing, overpriced

Posted Apr 18, 2016 on Hotels
The lobby area and resto area create a seemingly modern and high-end vibe. Once you get to the room its an entirely different story. Its draperies and furnitures are stucked in the 80's with dirty chairs and carpet. Front desk was nice enough to change the room with slight improvement but still for the price of the hotel room it is very disappointing for a big name hotel chain. Less-named hotels I've stayed in have done much better in providing a comfortable accommodation for its guests.
Comment from Hotel Management
Jul 2, 2016 by Ivo, Hotel Management
Dear Guests, Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review and for being so detailed in the good, and the opportunities to improve. Whilst we are pleased with the good comments on the lobby and resto areas, we truly value the critical comments about the decoration, as this gives us the opportunity of improving what we can offer to enhance your stay. We will address this issue and we are confident when you return you will see the improvements made. Thank you again for your review. Sincerely yours, Ivo Jacome Guest Services Manager