Ratings based on 374 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Wonderful hotel located next to shopping mall

Posted Dec 12, 2017
Pros: Great location
Cons: Nothing - it was perfect!
Location: Location is great and right next to train station and shopping mall.
The staff made our stay in Tel Aviv easy and very enjoyable
4 out of 5
Recommended
for Everyone
by A verified traveler from Cardiff UK

Ok for over night

Posted Nov 12, 2017
Reception excellent service on arrivle. In earlier call car advised no airport shuttle but on arrivle found they have a shuttle. 80nis each or 2 people for 140nis. Compared to 150 for taxi. Train option not available for us as Shabat Fri. Breakfast was had good and ample food but service a bit inconsistent and yables very close so not the most relaxing. Excellent room. Stroled up to German quarter Saturday morning. This was relaxing and great to see so many you families enjoying time together.
Comment from Hotel Management
Nov 14, 2017 by Ella K, Hotel Management
Dear Andrew, Thank you for taking the time to share your feedback. The shuttle service is available from the hotel to the airport. I'm glad to learn that you had nice stay with us and that you had some time to explore the area surrounded. Hope to welcome you again in the city. Best Regards, Ella
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great hotel

Posted Oct 2, 2017
Outstanding value and close restaurants and shopping.
Comment from Hotel Management
Oct 3, 2017 by Ella K, Hotel Management
Dear Steve, Thank you for choosing Crowne Plaza Tel Aviv City Center! i'm so glad to learn that your stay was to your satisfaction. Thank you so much for sharing your positive review. Sincerely, Ella
4 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena, CA

Business travel to Israel

Posted Sep 12, 2017
The hotel is located in the city center and is conveniently located next to shopping and Hashalom train station. The beach is a good 26-30 minute walk, but there is quite a. It to see on the way. Sarona market is a five minute walk and offers quite a few casual dining choices. As for the hotel, rooms are very comfortable and kept very clean. The breakfast on the 11th floor was excellent. The workout rooms and swimming pool area was very subpar and appeared a bit unsanitary. The hotel had a very comfortable business center that offers seating, complimentary wine/beer, snacks, and dinner. However it comes for an additional cost. The hotel lobby was okay, but lacked seating areas and was not very inviting. Overall the crowne plaza offered comfortable rooms and was centrally located to many Tel Aviv attractions.
Comment from Hotel Management
Sep 18, 2017 by Ella K, Hotel Management
"Dear $FIRSTNAME$ $LASTNAME$, Thank you for taking the time to tell us about your experience at Crowne Plaza Tel Aviv City Center hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Tel Aviv City Center and if I can be of assistance to you, please contact me directly Sincerely, Ella Kronkop
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff are simply amazing

Posted Sep 10, 2017
Overall, it was an excellent stay. Of all the hotels I have lodged at, Crown plaze has one of the best breakfast. All tours I booked via the hotel was well organized. Shuttle service runs every two hours starts at 11am till 10pm. Great and a pleasant stay.
Comment from Hotel Management
Sep 10, 2017 by Ella , Hotel Management
Dear Guest, Thank you for taking the time to share your kind comments. I am so glad to learn that your stay with us was enjoyable one. Best Regards, Ella Kronkop
4 out of 5
by John

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 7, 2017 by Ella, Hotel Management
Dear John, Thank you for taking the time to rate your stay at our hotel. Best Regards, Ella
4 out of 5
by Matthew

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Sep 7, 2017 by Ella, Hotel Management
Dear Matthew, Thank you for taking the time to rate your stay at our hotel. Best Regards, Ella
3 out of 5
by A verified traveler

Posted Aug 20, 2017 on Hotels
Overall service level in most ares of hotel is poor and not to the star rating. No recognition of frequent guest membership and poor level of cleaning in the rooms.
Comment from Hotel Management
Sep 7, 2017 by Ella, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Ella
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn, ny

Nice hotel fright next door to a huge mall

Posted Aug 18, 2017
Stunning views and clean rooms right next door to a huge mall that has everything!!! Great food at the 11th floor restaurant!! Pool is indoors wasn't so pleased but overall it was an amazing stay.
Comment from Hotel Management
Sep 18, 2017 by Ella K, Hotel Management
Dear Shirley, Thank you so much for taking the time to rate your experience at the Crowne Plaza City Center in Tel Aviv. I hope we will have an opportunity to welcome you back on your next stay in the city. Sincerely, Ella
4 out of 5
by Nigel

Good location.

Posted Aug 11, 2017 on Hotels
Good location for train station ( easy, low cost ride to airport).Could have a better bar and gym is too crowded with outsiders.
Comment from Hotel Management
Sep 18, 2017 by Ella, Hotel Management
Dear Nigel, Thank you for sharing your feedback. Sincerely Yours, Ella