Posted Jun 27, 2016 on Hotels
Nil offer of help with bag at check in. Works causing noise and mess across corridor during stay. Mess left in corridor til next day. On check out, presented with bill for payment even tho' fully prepaid - lots of time to work that out (without apology) then told to pay VAT even tho price inclusive if all taxes except for Israeli citizens (which I am not). This might have been a miss description by hotels.com, but even so hotel should have honoured the deal as booked. Charge against credit card for VAT without my permission. Returned to request itemised bill so could check and dispute. Told itemised bill not possible. Charged few hundred $ as 'miscellenous' and without breakdown to check calculation.