Ratings based on 43 Verified Reviews

3.7 out of 5
72% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Splendid location for beach/pool lovers.

Posted Jul 27, 2016
Pros: The public rooms were excellent, but the residential areas were rather tired.
Cons: The furnishing and lighting of the rooms, especially the bathrooms. I would rip out the baths and replace them with large shower cubicles.
Location: It was too hot during the day to go far afield but Hertzliya is an attractive town with some excellent facilities.
There were no shops in or near the hotel, and, apart from the bars/restaurants in the hotel, there were no bars or restaurants nearby. A walk of about a mile was entailed in any excursion (or an expensive taxi or an uncertain bus).
Comment from Hotel Management
Sep 16, 2016 by Lihi Barbi, Hotel Management
Dear guest, Thank you for your valuable comments. We hope to se you again with us in the future. sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Has the potential to be a great hotel, but lacks

Posted Jul 21, 2016
Location: Went for a wedding, short stay only a few days, generally too hot to do much other than it around
Very disappointed with the room. A large portion of the room was taken up by the lift motor room. It wasn't too noisy, but not what one expects from a hotel of this standard. Lounge food and service was good, but main dining room food and service was disappointing at times. Good pool area but little shade in the afternoon
Comment from Hotel Management
Sep 18, 2016 by ;Lihi Barbi, Guest relations manager , Hotel Management
Dear guest, Thank you for your valuable comments. I apologize if we did not meet your expetations. we will make the necessary corrective measures to ensure that we are always at our best. We hope to se you again with us in the future. sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location for beach and marina.

Posted Mar 26, 2016
Pros: The staff, location and food.
The staff were very helpful in our booking process and found us a connecting room with a sea view. The breakfast was delicious.
Comment from Hotel Management
Sep 18, 2016 by lihi barbi- guest relations manager, Hotel Management
Dear guest thank you for your review regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2016
Cons: access to gym by kids younger than 18. Easier parking
Staff very helpful and accomodating. Would recommend and go back again
Comment from Hotel Management
Sep 18, 2016 by lihi barbi-, Hotel Management
Dear guest thank you for your review warm regards
3 out of 5
by A verified traveler from Westchester NY

Nice hotel right on the beach BUT MANY DEFECTS

Posted Oct 8, 2015
Pros: VERY nice front desk staff: LiRan, RoTem, DoeAn Beautiful pool deck Great proximity to the beach Breakfast buffet A mile to excellent restaurants
Cons: Parking/State of repair throughout/Cleanliness/Provide ice-refrigerators/Sound proof between adjoining rooms/Big print door signs Do not disturb
Location: Right on a great beach of the beautiful Mediterranean About a mile south to great restaurants, marina, shopping mall area and Ritz Carlton hotel
Went downhill right after very nice check-in. Parking is horrendous. NICE bed. Nice side water view. VERY noisy adjoining room. Hallways, room maintenance very shabby. No ice, no ice makers, high charge if used in-room bar as a fridge, free WiFi limited to 1 device. Complex WiFi user & pw, frequently disconnected and had to be re-entered, exterior of hotel in the back very shabby, Breakfast buffet had a lot of stuff but it was messy. Staff very slow to clear and clean tables. Thermostat, old analog, didn't reach set temperature, but adequate. Front windows blocked by scaffolding. Shower soaked the bathroom floor, finally after hard to adjust, pointed it better. Bathroom window curtain filthy. Ceiling cracked around light fixtures. Small piles of construction sand blocked the rear hotel patio. Steps leading to patio filthy. Room cleaning staff had very hard time reading bad print between CleanNow and DoNotDisturb. Didn't clean till 3pm. Beautiful pool deck. No bathrooms at or near the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belgium

The Perfect Break

Posted Sep 7, 2015
Pros: The hotel lobby is very inviting, the staff was always around to answer to our needs. The music in the lobby/ restaurant was pleasant.
Cons: I would have liked a couple of souvenir shops and such in the hotel. It adds to the atmosphere of a vacation .
Location: I did not stay long enough to do much.
We stayed for a wonderfull 48 hours at your hotel on the beach. We received an upgrade to the Shizen wing of the hotel which I have to say made us feel really pampered . We had a balcony overlooking the pool and the sea-shore which we sat in the evening and watched the sun Go down. Sun-set on the sea shore is a time to appreciate the beauty of creation ! Breakfast in the dining area over- looking the sea was extremely pleasant and we where well taken care of. We swang in the hammocks under the palm trees, the pool was great, and it was an added luxury to reach the beach from the hotel gardens. It's a shame our stay was so short !!
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

grest location on the beach and overall nice

Posted Aug 2, 2015
Stayed in executive suite so the room was really big and nice with amazing views. Overall the staff was accommodating. A few bad apples but overall good. It's a nice hotel but no where near a 5 star in the U.S. They are doing improvements so maybe that will bring it up to a higher standard. Best bet is to stay in a suite with ocean views, otherwise not worth the money. Food was okay. Pool gets super crowded on Fridays and Saturdays but the beach is just steps down so we opted for that mostly.
2 out of 5
by A verified traveler from London

Disappointing experience

Posted Jul 1, 2015
Pros: The food was good and the position overlooking the beach was lovely.
Cons: Staff training would be a start.
Location: The location on the beach is lovely.
We had a host of problems with this hotel. Whilst after some complaining the hotel did try to fix things, our experience had already been ruined. We followed up a standard questionnaire sent by the General manager's assistant with two emails but to date have not had the courtesy of a response.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2015
Good location. Friendly staff. Quite clean and comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

In need of a make over

Posted Jun 13, 2015
Some of the staff need to lighten up Attention to detail missing - 2 issues in the bathroom Good position, Food good,