On the beach, white sand

Reviews of Orchid Tel Aviv

Orchid Tel Aviv
79 Hayarkon Street, Tel Aviv

Reviews

7.8

Good

Rating 10 - Excellent. 247 out of 800 reviews" "
Rating 8 - Good. 302 out of 800 reviews" "
Rating 6 - Okay. 143 out of 800 reviews" "
Rating 4 - Poor. 66 out of 800 reviews" "
Rating 2 - Terrible. 42 out of 800 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eyal

Stayed 5 nights in Sep 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to hotel in Tel Aviv!!
Stayed 2 nights in Sep 2023
Response from Tomer Rosenzweig on Sep 13, 2023
Dear Thomas,We love reviews like yours! Thanks. We feel overwhelmed by receiving your lovely recognition of our famous service! We passionately dedicate ourselves to delivering an once-in-a-lifetime service experience without fail and we try our best to excel at anticipating guest needs, delivering an individual and personal experience. The team will be thrilled to read your kind words which we have now posted internally to our team in order to share our happiness with the whole staff!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the beach
Stayed 3 nights in Sep 2023
Response from Tomer Rosenzweig on Sep 10, 2023
Dear Thomas,Thank you for sharing your valuable feedback.It is such a pleasure to read your lovely comments and happy to know that you enjoyed your stay with us.We look forward to welcome you soon amongst our guests in the near future for another positive and memorable experience.Sincerely

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Orchid Hotel
The hotel was perfect. Very clean, good breakfast, nice pool. Very nice staff.
Stayed 6 nights in Aug 2023
Response from Tomer Rosenzweig on Sep 7, 2023
Dear Eva,Thank you for choosing The Orchid Tel Aviv hotel and thank you for taking your time to share your experience here we are delighted you had an incredible stay and hope we will host you soon again

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Tomer Rosenzweig on Sep 7, 2023
Thank you for sharing your valuable feedback with us..Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment, we have shared your comments with the appropriate hotel team to ensure necessary guidelines are in place for the future.We hope to have an opportunity to better your experience whenever your travels bring you back to Tel Aviv in the future.Sincerely

10/10 Excellent

Sergey

great view and great service
Stayed 1 night in Jul 2023
Response from Tomer Rosenzweig on Jul 20, 2023
Dear Sergey,Thank you for choosing Orchid Tel Aviv hotel and thank you for taking your time to share your experience.We are delighted you had an incridible stay and hope we will host you soon again.

2/10 Terrible

JEAN

Stayed 2 nights in Jul 2023
Response from Tomer Rosenzweig on Jul 13, 2023
Dear Jean,Thank you for sharing your valuable feedback with us..Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment, we have shared your comments with the appropriate hotel team to ensure necessary guidelines are in place for the future.We hope to have an opportunity to better your experience whenever your travels bring you back to Tel Aviv in the future.Sincerely

10/10 Excellent

ouzy

Stayed 8 nights in Jun 2023
Response from Tomer Rosenzweig on Jul 13, 2023
Dear Ouzy,Thank you for the high ratingLooking forward to host you again in the near future.Kind regards

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jun 2023
Response from Tomer Rosenzweig on Jul 13, 2023
Thank you for the high ratingLooking forward to host you again in the near future.Kind regards

10/10 Excellent

Jeannine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This was a great choice for us. We wanted to be close to the beach and the location was great. Quiet and comfortable
Stayed 1 night in Jun 2023
Response from shelly - GRM on Jun 25, 2023
Dear Jeannine, thanks for your great reviewwe are doing our best to give our guests quiet and comforthope to see you soon among our guestshotel staff

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 1 night in May 2023
Response from shelly - GRM on May 16, 2023
Dear Edward, thanks for your scorehope to see you soon among our guestsshelly - guest relations manager

8/10 Good

Raizy

Traveled with partner
Liked: Staff & service, property conditions & facilities
The room was nice, updated, and the perfect location on the beach......set right between Yaffo and the Tel Aviv port.
Stayed 13 nights in Apr 2023
Response from shelly - GRM on May 4, 2023
Dear Raizy, thanks for your review .it great to read that you enjoyed the room and location of the hotelhope to see you soon again among our guests. regards, shelly - guest relations manager

10/10 Excellent

Franklin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front property that is conveniently close to business center.
Stayed 3 nights in Apr 2023
Response from Shelly - GRM on May 1, 2023
Thank you for the high ratingLooking forward to host you again in the near future.Kind regardsShelly - Guest relations manager

8/10 Good

Ian, London

Traveled with family
Liked: Cleanliness, staff & service
The building is stylish and well-equipped. Photos in rooms and corridors showing the history of Tel Aviv are outstanding. Orchid is the least convenient hotel in which have stayed. The need to take two lifts, not even adjacent to each other, to get from rooms to dining room, pool or beach exit is just unacceptable. Furthermore, staff made not the slighest effort to explain this extraordinary complexity when I checked in, no written guidance was available in the room, and much of my time was waisted as a result. I would never stay in Ocrhid again or recommend it - that's a shame because it had some very good features.
Stayed 3 nights in Apr 2023
Response from Shelly - GRM on May 1, 2023
Dear Ian, Thank you for sharing your valuable feedback with us..Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment, we have shared your comments with the appropriate hotel team to ensure necessary guidelines are in place for the future.We hope to have an opportunity to better your experience whenever your travels bring you back to Tel Aviv in the future.SincerelyShelly - Guest relations manager

6/10 Okay

Mikhail

Traveled with partner
Liked: Staff & service
Outdated but staff is very friendly. Breakfast buffet is very nice.location is very convenient. I don’t know if I stay there again maybe yes maybe no they definitely need some reservations.
Response from shelly - GRM on Apr 28, 2023
Thanks for the feedback, your comments have been forwarded to the management teamWe will be happy to host you againRegards, Shelly - guest relation manager

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2023
Response from shelly - GRM on Apr 28, 2023
thank you very much for the reviewhope to see you again among our guestsregards' shelly - guest relations manager

6/10 Okay

Heidi

Liked: Cleanliness, amenities
.
Response from shelly - GRM on Apr 22, 2023
hi Heidi, thanks for your score and reviewwe hope to see you again among our guestsregards, Shelly - GRM

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from shelly - GRM on May 7, 2023
thank you very much for the score, regards shelly

10/10 Excellent

Lindsey, North Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay. They are warm and welcoming and many of the staff are the same from my stay in 2019. It is the perfect location for beach, mall, shuk, Jaffa, walking, restaurants. The room was clean early daily. They have cookies and drinks and newspapers complimentary. The views are amazing. They act like they are welcoming you into their home. Orren and Ari and the front desk and cleaning staff are all exceptional. The rooms are large with lots of sunlight and nice bathrooms. Lots of restaurants nearby.
Response from shelly - GRM on Apr 3, 2023
Dear Lindseythank you very much for your great review we really doing our best to welcome every guest to enjoy our serviceSincerely, Shelly- GRM

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Breakfast amazing
Stayed 5 nights in Mar 2023
Response from shelly - GRM on Mar 28, 2023
thank you very much for thus review and scorehope to host you again soonbest regardsShelly - GRM

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Feb 2023
Response from shelly - GRM on Mar 26, 2023
thanks for your score and review' hope to see you again among our guests

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from shelly - GRM on Mar 26, 2023
thank you very much for the score

6/10 Okay

Ketlina

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from G.R manager on Jan 16, 2023
Dear Ketlina,Thank you for the reviewIt is very unfortunate for us to see the low rating which reflects your dissatisfaction with your stay at the hotel. We would be happy if you contact us so that we can learn and improve if necessary.Kind regards

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Comfortable and clean room. Hotel were very good in accommodating us for an early check in.
Stayed 2 nights in Dec 2022
Response from G.R manager on Dec 11, 2022
Dear Stephan,Thank you for the high ratingLooking forward to host you again in the near future.Kind regards

8/10 Good

HOWARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good Safety lock on door to suite didn't work & water leaked on bathroom floor from shower door
Stayed 2 nights in Nov 2022
Response from G.R manager on Nov 28, 2022
Dear Mr. Howard,.Thank you for the high ratingYour comments have been forwarded to the managers of the departments concerned in order to learn lessons in all the aspects you mentioned.Looking forward to host you again in the near future

10/10 Excellent

bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Tel Aviv
Stayed 3 nights in Oct 2022
Response from G.R manager on Nov 29, 2022
Dear Bonnie,Thank you for the high rating.Looking forward to host you again in the near future.Kind regards

10/10 Excellent

Rigoberto

Stayed 3 nights in Oct 2022
Response from shelly - GRM on Mar 26, 2023
thanks for the score

8/10 Good

Cindy

Disliked: Cleanliness, staff & service
Room for improvement
Our room was nice with great ocean views however most of the common areas of the hotel were not clean and kept up. They really need better management who is more detail oriented
Stayed 4 nights in Oct 2022
Response from G.R manager on Nov 29, 2022
Thank you for choosing to stay at our hotel and thanks for taking the time to review our property. It's always encouraging to read kind reviews of our location. We will make sure to pass your compliments on to the team members and your remarks to the hotel management for future improvement.

8/10 Good

Gayle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor balcony space was very pleasant.
Stayed 7 nights in Sep 2022

10/10 Excellent

Ruth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach location is very good. We arrived early but the room was ready so they allowed us to check in which was very helpful after the journey. The room was clean and in good order. We were very happy with our stay
Stayed 2 nights in Sep 2022

10/10 Excellent

Phuong

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach
Stayed 3 nights in Sep 2022

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Ariel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Stay
Exceeded my expectations. User friendly.. Convenient location. Excellent service.
Stayed 3 nights in Sep 2022

8/10 Good

Iris Eugenia

Liked: Cleanliness
Stayed 5 nights in Sep 2022

2/10 Terrible

alan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Booked a deluxe room with balcony was given a room that was so run down walls were covered in black mildew balcony was so filthy and dirty hotel did nothing to accommodate a change or allow any sort of refund to cancel I would not recommend this hotel to anyone
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Wouldn’t recommend this hotel. Stayed for 2 nights (friday and Saturday). The hotel pool was over run with teenagers drinking alcohol and playing loud music. There were glass bottles of spirits in the pool which was incredibly dangerous. The hotel manager came out to address the group but found the situation funny. In the evening - the room service team were still cleaning/hoovering rooms at 10pm which was loud and antisocial. Breakfast was poor - wasn’t any hot food either Saturday or Sunday morning which for the price paid is incredibly poor.
Stayed 1 night in Sep 2022

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities and staff was very helpful
Stayed 6 nights in Jul 2022

10/10 Excellent

Susan

Stayed 1 night in Jul 2022

4/10 Poor

Khashayar

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioner didnt work well and there was a smell... shower didn't work well... water kept going from hot to cold and shower head kept falling... when i told the people in the lobby the guy literally said "yea so". Paid alot of money for the room and was not worth it at all
Stayed 5 nights in Jul 2022

10/10 Excellent

RAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, clean, great and helpful staff. one of the best locations in Tel Aviv.
Stayed 2 nights in Jun 2022

10/10 Excellent

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, right on the beach, a very clean high end place.
Stayed 2 nights in Jun 2022

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Centrally located hotel Very friendlyesyaff
Stayed 3 nights in Jun 2022

6/10 Okay

Sharon

Liked: Room comfort
Stayed 8 nights in May 2022

4/10 Poor

david

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel to old
Stayed 1 night in May 2022

8/10 Good

Liza

Stayed 1 night in May 2022

10/10 Excellent

Opher

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, right on the beach, and close to restaurants and shops. Comfortable bed, spaceous room, excellent Israeli breakfast buffet.
Stayed 2 nights in May 2022

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orchid is the place!!!
Stayed 1 night in May 2022

2/10 Terrible

Paresh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is fantastic and really in the Herat of Tel Aviv Beach area and great shops/ restaurants within walking distance. Great view of the beach and great access to beachfront shops and walks by the sea. What was most disappointing was my arrival at the hotel ! The 2 receptionist made no effort to ask us how are journey was and did we have a safe trip ! I asked that I had put a request for a sea view room and they said abruptly that there non available and I had not booked directly with that hotel to allow me to have a room, even though I had sent them a email to their hotel website before trip to ask for it ! Ben the receptionist was showing no interest in welcoming us and was a shocking employee of the hotel, working with customers who should be treated with warmth and respect. We then asked the room to be changed as there was smoking next room and again on asking for another room, a very negative attitude from Vincent who said that they were fully booked and made no effort to say I will come to the room to find out himself the smell ! Eventually he managed to relocate us to another room! Whenever we came back to the hotel from our travels all the staff in the reception area / bar were very uninterested in saying hello and very united in seeing what is in their mobile phones, rather then taking some time out to say hello and smile! I found that Ben the receptionist was most abrupt and rude to the point,which made me feel unwelcome. DISAPPOINTING
Stayed 4 nights in Mar 2022

10/10 Excellent

Musha Salinas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Olga at the front desk found us a room to be able to check-in early after having spent a night at the airport. Extremely helpful and considerate.
Stayed 1 night in Mar 2022